When purchasing a fridge, we had a couple of specific requests. Trey from customer service was able to answer our questions quickly, accurately, and thoroughly, and was patient and helpful even as we... See more
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Ordered a replacement part based on a picture. Got a different part, made of different material. Sent an email with a question, and never got a response. Zero customer service. Terrible experience... See more
Company replied
I ordered from Restaurant Supply, and realized shortly after that it was the wrong thing! Now they are super fast and promised shipment if the order was made before 5pm...I made the order at 4:15pm...... See more
I had been looking for the Rose's grenadine in 1 liter bottles for quite some time. I was extremely impressed on how easy it was to order, shipping rates were awesome (orders over $100 shipping is FRE... See more
Company details
Information provided by various external sources
America's choice for bar and restaurant supplies. Home of the always free shipping on orders over $100
Contact info
6574 N. State Rd. 7 Suite 234, 33073, Coconut Creek, United States
- (954) 800-2280
- support@restaurantsupplygroup.com
- restaurantsupplygroup.com
4.4
Excellent
201 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Great price and quick delivery.
14 November 2017
Unprompted review
I never received my order or a return …
I never received my order or a return phone call or email response. I wouldn't recommend this company. Not sure it's even a real company
20 October 2017
Unprompted review
Reply from Restaurant Supply Group
Pam, we spoke on the phone and, as I mentioned to you we are shipping you a new order today, even though the one we already sent has not gotten back to our warehouse. As I also explained, you entered a totally wrong ship to address in the order, that's why the order got lost.
We may not be a large corporation but we are a real company. You can check the Florida Department of Corporations for Dolphin Online Inc, or over 90 positive customer reviews on this board that prove it.
I received my order very quickly and …
I received my order very quickly and that was surprising conciderating the date down the line they have given me. Very happy with my purchase but I have not used them,will use them at the end of the this month for my event.
4 October 2017
Unprompted review
Thank you very pro
22 September 2017
Unprompted review
Restaurant Supply had Lefty O'Doul's …
Restaurant Supply had Lefty O'Doul's Margarita Mix available online which is VERY hard to find. I was so happy to be able to order and have it delivered to my door within just a few days!
18 September 2017
Unprompted review
They had the products that I wanted at …
They had the products that I wanted at an excellent price and I received my order in two days.
30 August 2017
Unprompted review
I did not receive what I had ordered.
I did not receive what I had ordered.
No one has attempted to response to my email nor rectify the situation. Very disappointing.
26 August 2017
Unprompted review
Excellent customer service shipped …
Excellent customer service shipped parts quickly and securely.
1 August 2017
Unprompted review
The shipping was very fast and the …
The shipping was very fast and the service was great!
25 July 2017
Unprompted review
Forage cap
The forage cap I bought was flimsy and hard to adjust although for the price of 100 was fair.
18 July 2017
Unprompted review
Everything went smoothly
Everything went smoothly. Received parts I needed in a week.
Exactly what I ordered.
28 June 2017
Unprompted review
Product is as advertised..fast and on …
Product is as advertised..fast and on time delivery...would definitely buy again
12 June 2017
Unprompted review
Super skøn mad og tak for en dejlig …
Super skøn mad og tak for en dejlig fest hos jer :)
Mvh
Martine
12 June 2017
Unprompted review
Great quality products
Great quality products, excellent communication and service. Will buy again from them.
10 June 2017
Unprompted review
I do not like calling a place of …
I do not like calling a place of business and always get voicemail. I had to leave more than one message. The response calling back was I felt a long time and in doing so received the item I could not use.
8 June 2017
Unprompted review
Reply from Restaurant Supply Group
David, we are not a big corporation and the couple of reps we have on the phone are almost all the time on the phone busy with a customer (as important as you). Calls go to VM and we call back.
The first time we spoke with you, you requested to know a spec about the product. We placed a request with the manufacturer with the inquiry and had to wait for them to get back to us. During that time, you called us and ordered the product over the phone. You said you would not wait to know about the request and took a chance and ordered the product. After we shipped the product that day, you call and asked us not to ship it. We cannot stop and order that's out in the hands of the shipping carrier.
We are making arrangements for you to send the product back and refund your money.
I recieved the wrong item i reviewed …
I recieved the wrong item i reviewed this company and then recieved an email from a guy named Joe stating that they apologize for shipping wrong item that they were short handed for the holiday. Ok i understand that. He went on saying that i will refunded the monies i paid and they will still send me what i ordered. Ok sounds great right! Well that was 3 weeks ago NO REDUND AND NO PRODUCT. But. FED EX Was at my house like 3 days after his email to pick up the wrong item sent to me? So not only am i out what i ordered im out the money i paid. Again i called 3 times and left several emails and haven't heard anything back.....
(((((BUYER BEWARE)))) CUSTOMER SERVICE SUCKS....
CRAIG.
8 June 2017
Unprompted review
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