Restaurant Supply Group Reviews 

201
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

When purchasing a fridge, we had a couple of specific requests. Trey from customer service was able to answer our questions quickly, accurately, and thoroughly, and was patient and helpful even as we... See more

Rated 2 out of 5 stars

Ordered a replacement part based on a picture. Got a different part, made of different material. Sent an email with a question, and never got a response. Zero customer service. Terrible experience... See more

Company replied

Rated 5 out of 5 stars

I ordered from Restaurant Supply, and realized shortly after that it was the wrong thing! Now they are super fast and promised shipment if the order was made before 5pm...I made the order at 4:15pm...... See more

Rated 5 out of 5 stars

I had been looking for the Rose's grenadine in 1 liter bottles for quite some time. I was extremely impressed on how easy it was to order, shipping rates were awesome (orders over $100 shipping is FRE... See more

Company details

  1. Food Products Supplier
  2. Online Food Ordering Service

Information provided by various external sources

America's choice for bar and restaurant supplies. Home of the always free shipping on orders over $100


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

201 reviews

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No history of asking for reviews

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4.4

All reviews

(201)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stellar customer service

When purchasing a fridge, we had a couple of specific requests. Trey from customer service was able to answer our questions quickly, accurately, and thoroughly, and was patient and helpful even as we modified our order several times.

2 March 2023
Unprompted review
Rated 1 out of 5 stars

Bait and switch

Do not believe the part about free shipping. They will call you the next day after you purchase and tell you it’s an additional $50 to take it off the truck. Bait and switch

11 March 2021
Unprompted review
Rated 4 out of 5 stars

I have been using this service for many…

I have been using this service for many previous years and I was almost satisfied with it, but now its reaction time is not good experts who answer to me within 2-3 days, which disturbs me a lot. But this is an amazing service if their response time is better than I would otherwise use this service.

8 November 2020
Unprompted review
Rated 1 out of 5 stars

Fraudulent run run run

Fraudulent run run run! We have submitted a ticket to the better business bureau as well. They don’t have a real phone line (we called it several times, left voicemails, it didn’t even ring just went to voicemail). You order items they claim are in stock and never ship them (we waited 8-10 days and they charge crazy shipping prices), and then if they do claim to send an order, they “refund” and cancel most your items (without adjusting down the shipping fee of course) so your paying some crazy price for a few bottles. Sigh a nightmare. We have worked with so many vendors and never had one be so shady and unprofessional and fraudulent. We know a lot of businesses that need their type of supplies and we were about to tell them all to use them. Because it “looks” like a good company. We have done 3 orders and all turned out shady or fraudulent or never sent or never properly refunded. But we have sent a mass email to all of the businesses we know warning of the fraud of this company. So sad to see how people run things and try to make a buck. I am sure you’ll see them write some weird response on here. But trust us they are fraudulent, typically bait and switch type of thing you’d see from a used car salesman!

7 October 2020
Unprompted review
Rated 5 out of 5 stars

Fast Delivery

Wow, received product 3 days after ordering, impressive and very pleased with my purchase. Thank you and yes I would order from this Company again

3 April 2019
Unprompted review

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