Responsible Life Reviews 

2,282
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for their exceptional knowledge, patience, and clear explanations throughout the entire journey. Reviewers consistently highlight the personalized support and regular communication that made complex financial decisions feel smooth, transparent, and completely manageable. Though some felt daunted initially by the financial procedures, they appreciated that advisors never rushed them and instead proceeded at a comfortable pace. Consumers also noted that these professionals were always easily contactable via phone or email, ensuring every query received a prompt and reassuring response.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, extensive knowledge, and... See more

Service

Reviewers express immense satisfaction with the service, highlighting professional, caring, and exceptionally... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being prompt,... See more

User experience

Consumers find user experience to be positive, highlighting how staff members make the entire procedure... See more

Customer communications

Reviewers highlight positive aspects of customer communications, noting that advisors are consistently easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kristian was amazing from the first telephone ☎️ call. Our appointment was professional,caring & attention to detail was brilliant. He took me through the whole process step by step. Nothing was too... See more

Rated 5 out of 5 stars

Paul Hood gave us full and frank independent advice about our Aviva equity release mortgage, and our wish to secure additional funds He visited us at home, and then approached Aviva to ascertain... See more

Rated 5 out of 5 stars

Our advisor Natalie Ellis worked with us from the initial stages through to completion. She explained everything thoroughly and set up meetings to sort both myself and wifes timescale. Natalie also... See more

Rated 5 out of 5 stars

David LaHaye was very helpful in arranging our equity release, a most charming person who went through the details with us. No questions were left unanswered and the whole process was made quite easy.... See more


Company details

  1. Financial Consultant
  2. Alternative Financial Service
  3. Mortgage Broker
  4. Pension Fund

About Responsible Life

Written by the company

About us

Contact us

Responsible Life was founded in 2010 and has since provided clear and trustworthy advice to thousands of homeowners.

Since then, we are delighted to have expanded our service offering to include such brands as Royal London Equity Release Advisers, Responsible Equity Release, The Retirement Mortgage Service, and The Telegraph Media Group Equity Release Service.

We are proud to offer UK homeowners over the age of 55 a holistic service, investigating your personal circumstances and evaluating a range of financial solutions to find the one best suited to you. Whether you are looking to clear an existing mortgage, gift an early inheritance, or boost your disposable income, we are here to help.

Our nationwide team of specialists is on hand to meet with you and discuss your goals and ambitions. To find out if you could be eligible and to arrange your no-obligation advice appointment, get in touch with us today at 0800 048 5807.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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5.0

All reviews

(2,282)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nick Meeke was very knowledgeable

Nick Meeke was very knowledgeable, efficient and extremely friendly. He found a mortgage for me. When I thought it was going to be very hard to get one. I highly recommend using his services.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

TRACY JAMES

From the first contact with Tracy in January, we felt confident that she understood our needs, and gave expectational factual information to help us make an informed decision. Her guidance helped us to find a Life Time Mortgage, whilst protecting the remaining equity in the house. We can't not thank Tracy enough for making it seamless.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Mike Loxley super star

Mr Loxley was introduced to me back in October 2025 as an adviser to help me with my equity release loan .on some occasions he Sat with me for a good couple of hours explaining in detail everything I needed to know. Giving me knowledge of the best way to proceed he was with me all the way from beginning to the end I would recommend this guy to anyone wanting an equity release loan for his professionalism though out the whole process. And I sincerely thank you for all you done for me

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Sharon Carmichael - giving us confidence!

We couldn't have asked for anyone better than Sharon Carmichael as our financial advisor, to guide us through the process of taking out another sum of equity release. We were nervous about doing this, but having reached the stage where we needed help in maintaining our house, we realised it was the best thing to do.
Sharon navigated an easy and clear path through the whole process - she was very patient, listened to our - many! - queries, providing constructive, helpful answers and solutions along the entire way. We felt confident to go ahead, she explained things with great clarity, and we trusted her as a friend as well as an advisor - she could not have been more helpful, and we're really thankful to her for that. I feel if we have any hiccups in the future, I can message her and she will always be on hand to help - what a relief in what initially seemed a daunting process!

23 October 2025
Unprompted review
Rated 5 out of 5 stars

High Acres, Lee Lane

Tracy James really listened to our reasons and requirements for investigating equity release on our property. We had already suffered rejection to the scheme when we enquired by ourselves, before Tracy became involved. Tracy was able to navigate the market and produced sensible offers, with full explanations about the offers, so that we could make an informed choice and proceed with our application. There were hurdles to overcome along the way and boxes to tick but Tracy supported us throughout and seemed genuinely pleased, nearly as we much as we were, upon completion. Garry and Miranda Edwardes

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Good service from Responsible Life

Rebecca Moore was our adviser. She was extremely knowledgeable and informative. She always returned our calls promptly and made you feel that no question was a stupid question. She gave sound advice every step of way and we were very pleased with the outcome. I would recommend both her and responsible life for their services.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Susan Chessor

We were given clear and helpful advice which enabled us to make the right decision regarding our lifetime mortgage. Our advisor was available to answer any questions that we had. Highly recommended

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Tracy James

Having decided to investigate a lifetime mortgage, we contacted Royal London, who then put us in contact with Tracy from Responsible Life.
From our very first meeting Tracy was warm, friendly and knowledgeable. She explained all of the options open to us and encouraged us to think of things that we might not have considered.
Once the decision was made, Tracy helped us complete and submit our application and was in constant communication regarding progress.
The whole process took approximately 10-12 weeks and we are very pleased with the outcome.
We would thoroughly recommend Tracy James to anyone considering a lifetime mortgage or indeed a re-mortgage.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Tracy James

Tracy James was friendly and professional from the first meeting. Everything was explained clearly. Unforeseen issues raised by the lender were dealt with promptly by Tracy who kept us informed of progress throughout and we completed within the given timescale. Would definitely recommend.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

I cannot thank Susan Chessor enough for…

I cannot thank Susan Chessor enough for her hard work,professionalism patience and commitment to helping me through the remortgage procedure.
From finding me the best deal for my circumstances and keeping me informed and upto date all along the way.
I would recommend Susan and the company for anyone looking for help and advice.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Sammi Atkinson We have been dealing with Sammi…

We have been dealing with Sammi Atkinson throughout this journey which we instigated around 18 months ago as an initial enquiry. Sammi has been knowledgeable, helpful, highly professional and supportive throughout the process. She has taken time to consider all our options based on changing circumstances and established the best solution for us.
Sammi’s attention to detail, support and inputs have been invaluable and we would have no hesitation in working with her again and would therefore highly recommend her.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Paul Glendennan was very professional

Paul Glendennan was very professional. He visited our house and gave us honest independent advice. He explained the process in great detail. The way he relayed everything made us more comfortable about going ahead with the equity release. Afterwards, he forwarded a detailed explanation in the post. The proceedure was painful from then on. Thank you Paul.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Kristian Moore

Kristian Moore, our Royal London equity adviser guided us through the whole process smoothly and with great understanding and expertise. He was always available with answers for our many questions. I recommend him highly to anyone requiring financial advice.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Process made simple

The whole process was made simple by our adviser, Sharon Coatalen. Sharon guided us through every step and was very responsive in scheduling phone calls and zoom meetings.

We would recommend.

20 October 2025
Unprompted review

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