Responsible Life Reviews 

2,282
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for their exceptional knowledge, patience, and clear explanations throughout the entire journey. Reviewers consistently highlight the personalized support and regular communication that made complex financial decisions feel smooth, transparent, and completely manageable. Though some felt daunted initially by the financial procedures, they appreciated that advisors never rushed them and instead proceeded at a comfortable pace. Consumers also noted that these professionals were always easily contactable via phone or email, ensuring every query received a prompt and reassuring response.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, extensive knowledge, and... See more

Service

Reviewers express immense satisfaction with the service, highlighting professional, caring, and exceptionally... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being prompt,... See more

User experience

Consumers find user experience to be positive, highlighting how staff members make the entire procedure... See more

Customer communications

Reviewers highlight positive aspects of customer communications, noting that advisors are consistently easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kristian was amazing from the first telephone ☎️ call. Our appointment was professional,caring & attention to detail was brilliant. He took me through the whole process step by step. Nothing was too... See more

Rated 5 out of 5 stars

Paul Hood gave us full and frank independent advice about our Aviva equity release mortgage, and our wish to secure additional funds He visited us at home, and then approached Aviva to ascertain... See more

Rated 5 out of 5 stars

Our advisor Natalie Ellis worked with us from the initial stages through to completion. She explained everything thoroughly and set up meetings to sort both myself and wifes timescale. Natalie also... See more

Rated 5 out of 5 stars

David LaHaye was very helpful in arranging our equity release, a most charming person who went through the details with us. No questions were left unanswered and the whole process was made quite easy.... See more


Company details

  1. Financial Consultant
  2. Alternative Financial Service
  3. Mortgage Broker
  4. Pension Fund

About Responsible Life

Written by the company

About us

Contact us

Responsible Life was founded in 2010 and has since provided clear and trustworthy advice to thousands of homeowners.

Since then, we are delighted to have expanded our service offering to include such brands as Royal London Equity Release Advisers, Responsible Equity Release, The Retirement Mortgage Service, and The Telegraph Media Group Equity Release Service.

We are proud to offer UK homeowners over the age of 55 a holistic service, investigating your personal circumstances and evaluating a range of financial solutions to find the one best suited to you. Whether you are looking to clear an existing mortgage, gift an early inheritance, or boost your disposable income, we are here to help.

Our nationwide team of specialists is on hand to meet with you and discuss your goals and ambitions. To find out if you could be eligible and to arrange your no-obligation advice appointment, get in touch with us today at 0800 048 5807.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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No recent history of asking for reviews

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5.0

All reviews

(2,282)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sharon Coatalen and Equity Release

I have never written a review before today, but the way Sharon Coatalen, dealt with my Equity Release was brilliant, at all times I knew what was happening, kept up to date with progress, and nothing was hidden or came as a surprise and funds were released before the expected date, I have already recommended Sharon and Responsible Life to other friends in a similar position to myself, Thankyou

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Genuinely kind and understanding agent

Genuinely kind and understanding agent. Supportive to my needs whilst giving care to my ill family members. Fantastic knowledge of the product I was looking for and extra information I wasn't aware of and open market products that were available to me. Excellent customer service, over and above, thank you Kristian.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Rebecca Moore of Responsible life…

Rebecca Moore of Responsible life handled our Equity release from start to finish, she is the ultimate professional, she answered all our questions and phone calls promptly and put us at ease during a very stressful time, i would highly recommend Rebecca should you be considering Equity release.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Susan Chessor

Everything was explained competently and clearly. The process was extensive and very detailed. We experienced several delays with rhe lender but she was on the case and kept chasing on my behalf. Thank you for your diligence Susan.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Paul Gendennan

Paul Gendennan provided us with an excellent introduction to Equity Release. He then went on to provide us with the advice we required and walked us through the process. He dealt with us in a friendly professional way which helped us in deciding our way forward.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

We had a consultation with Paul…

We had a consultation with Paul Glendennan regarding Equity release, he gave clear advice, with multiple options and really did have our best interests at heart.
Those was no force selling or pushing you into something but just an easy, informal conversation about the options available to us.
We would highly recommend Paul to anyone interested in releasing equity from their home!
Leta

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Equity Release at it's best.

I already had an Equity Release account with an option for more if needed. I decided to do this so I contacted them and after a initial consultation with Simon things moved very fast indeed . After a few questions things were put in place and I received the funds within 14 days. I cannot day how impressed I was with the service throughout. Everything went so smoothly and the staff were brilliant. If ever you think about Equity Release then try these people first.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Equity Release Mortgage

We have been very impressed with this company and chose them after initial contacts made to four other specialists. David La Haye impressed us in particular, he actually came out to visit which none of the others did, but of all the products offered to us, his was the better value by far, we even got cashback which sealed the deal for us. Davis Le Haye was helpful, understanding and walked us through the whole process and we would highly recommend him to anyone seeking advice

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Paul Glendennan

My initial contact was with Paul Glendennan who was the Financial Advisor regarding Equity Release. His knowledge and patience was very reassuring as had so many questions plus contacted him on several occasions afterwards but was always the true professional and always responded without hesitation and useful advice.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Equity Release Fabulous service

Totally professional from beginning to end of our Equity release application.
What was a daunting project as we had no prior knowledge of how to go about Equity release, Christian was more than helpful and explained all aspects simply and clearly so we understood everything. We had a few problems to overcome on the way but again these were dealt with as quickly as possible.
Communication was excellent with all members involved in finalising our application, always at the end of the phone or email for help and advice.
A huge thankyou to Christian, Michelle and Sharon who have all played a part in getting us over the finish line.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Later Life

I have known Mike Lockley for a couple of years now who is very professional in his work. I can highly recommend Mike for his knowledge and advice

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Paul Hood was very professional Q

Paul Hood was professional and extremely clear in everything he explained to us.
The whole process was very smooth from beginning to completion and I would not hesitate to recommend Paul and the company

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Paul Glendennan our Equity Release…

Paul Glendennan our Equity Release Specialist was very mindful of our needs and explained the pitfalls and advantages of equity release in equal measure. He was compassionate, professional and courteous. I would have no hesitation in recommending Paul

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Paul

Paul went through the various options available to us. He explained things very clearly which enabled us quickly to come to a decision. He kept us informed throughout the process and we really appreciated the advice and help he gave us. I wouldn't hesitate to recommend Paul.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Paul Glendennan was extremely professional

Paul Glendennan was extremely professional and knowledgeable. He provided an excellent service, explaining all the options available to me clearly and calmly thus allowing me to reach the correct decision for my circumstances. I would highly recommend Paul to anyone considering Equity Release.

15 July 2026
Unprompted review

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