Obviously no one likes to be told they owe money they knew nothing about but the company handled everything and listened to my side and we came to an understanding that benefitted us both. It wasn’t a... See more
Company replied
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Review summary
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Reviews shaping this summary
Spoke with Conor was such a great help with resloving the issue at hand. After 3 phone calls and multiple times trying to make a payment over the phone, got the Job done so helpful offered suggestio... See more
Company replied
I had a very positive experience with Andrew today from Resolvecall. Initially I was hesitant to answer the call as it came up as a 'Debt Collector', but I decided to go ahead and pick up. To my disma... See more
Company replied
Ruth and Jordan treated me with so much care and respect. They listened and cared so much about my current bad health, they confidentially notes it all to my account and got the account closed from th... See more
Company details
About Resolvecall Ltd
Written by the company
Resolvecall is an FCA-regulated company that businesses trust to help reconnect with their customers in a fair, transparent, and professional manner. With years of experience, we specialise in providing effective communication solutions that enable businesses to resolve outstanding matters while maintaining respect and understanding.
Our approach is guided by four core values:
- Reliability — ensuring we keep our commitments;
- Responsiveness — quickly addressing customer needs;
- Resoluteness — finding the best solutions for each individual case;
- Reasonableness — always treating people with respect and understanding.
Whether we’re communicating through letters, phone calls, or conducting amicable home visits, our focus is on creating a positive and professional experience for all involved. Our team is trained to be empathetic and to handle each situation with care, making sure we achieve the best possible outcomes for customers and businesses alike.
We understand that, due to the nature of our business, customers may not always reach out with positive feedback, but we always welcome and appreciate any feedback we receive. Every review, whether positive or constructive, is a valuable opportunity for us to improve our services. We take customer concerns seriously, taking full responsibility when things fall short, and using all feedback to continually refine and enhance our practices.
At Resolvecall, we’re committed to providing the highest level of customer service, ensuring transparency, accountability, and fairness in everything we do. We aim to build trust with our customers and the businesses we work with, fostering long-lasting relationships based on mutual respect and positive resolutions.
Here to Help You
Written by the company
- Clear, Fair, and Respectful
- At Resolvecall, we’re here to make communication simple and fair. Whether by letter, phone, or visit, we work to resolve matters with respect, clarity, and understanding — so you can move forward with confidence.
Contact info
3rd Floor, 1 Smithhills Street, PA11EA, Paisley, United Kingdom
- 0141 212 0518
- correspondance@resolvecall.co.uk
- www.payresolvecall.co.uk
4.4
Excellent
2K reviews
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Really good customer support agent!!
18 May 2026
Harassing calls
Stop bothering people over and over again calling so many times in one day is very overwhelming, stressful and extremely frustrating feels like harassment for a small amount owed
15 May 2026
Dealing with crippling problem debt is...
Dealing with crippling problem debt is the worst thing to experience. I was struggling to make ends meet and my anxiety was so bad that I couldn't speak to anyone without having a breakdown. I did receive letters and a visit from someone which was scary, but they were friendly enough and wanted to understand my situation. Their online system made it simple to set up an affordable payment plan without having to speak to anyone.
They also sent regular settlement offers to help me pay off the debt faster and at a reduced rate.
17 May 2026
Quick and easy payments
16 May 2026
Jordan was extremely helpful and…
Jordan was extremely helpful and listened carefully to what I was saying. He was very informative and was keen to find the right steps forward. I look forward to chatting with him again and putting the right plan into action. He is a credit to your company. Thank you.
16 May 2026
I forgot the ladies name but she was so…
I forgot the ladies name but she was so helpful really helpful made me feel at ease solving everything thanks
13 May 2026
Alexander feedback review
Alexander was helpful and as I explained I initially thought it was junk mail.
Accepted that information was probably right as it went back a long way and didn't realise.
He was understanding of my circumstances and I agreed to pay the lesser minimal amount.
14 May 2026
Jerome explained and advised best way…
Jerome explained and advised best way to pay off my outstanding balance. As I'm a single mother and things have been stressful and difficult for me.
15 May 2026
Unprompted review
My account was passed to the company…
My account was passed to the company from another company whilst I was on a payment holiday due to being inbetween jobs. This company made no telephone contact with me but sent someone to my door. Very distressing tactics indeed!
15 May 2026
Very helpful and friendly
Very helpful and friendly, was a bit afraid to make contact but very glad I did and Kyle sorted everything! Thanks again.
15 May 2026
I was a little worried at first
I was a little worried at first, but the call handler handled the call amazing. Everything was put in place to help me and my situation i am greatly appreciative as everything was delt with the best way possible with the best outcome possible
15 May 2026
Unprompted review
Sorted in a flash with no worries
Sorted in a flash with no worries. Its a huge relief and I'd like to personally thank you for approaching me with no intimidating phone calls or messages.
8 May 2026
Not a bad company
Not a bad company, but their staff can be very pushy and not understand that those in debt can be under a lot of strain.
15 May 2026
Spoke woth Jerome who was great
Spoke woth Jerome who was great. Sorted everything quickly and in a very friendly manner. Excellent service.
15 May 2026
Person very helpful very polite and my…
Person very helpful very polite and my issue was dealt with very good thanku
15 May 2026
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