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When you're in Australia & purchasing from Europe, and the prices are so much better than locally (making you wonder if it's too good to be true), you're always a little apprehensive until that first... See more
Company replied
I ordered shoes on Friday from a different country and did not receive a shipping confirmation by Monday noon. But I needed them the upcoming Friday late to I sent out a short email, whether they... See more
Company replied
My second purchase and I could not be more thrilled with this retailer! Shipping from Italy to Los Angeles was super fast and efficient. Both designer shoes purchased were authentic. Very impressed wi... See more
Company replied
Company details
Written by the company
RESIDENZA 725 is a unique luxury retail destination that fosters a cultural ecosystem where different forms of expression and languages converge to create a new customer experience. With four stores in Italy and an omnichannel digital platform, RESIDENZA 725 builds on the nearly ninety-year legacy of COLTORTI, evolving its path of growth and success.
Contact info
Viale Gallodoro 48, 60035, 60035, Italy
- +39 0731712543
- support@residenza725.com
- residenza725.com
4.3
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Fast Delivery, Stunning Product, and Great Discount
I ordered a dress on Thursday, and by Tuesday (within 3 working days), it had already arrived. The packaging was perfect, and I'm extremely satisfied with the product—it's incredibly beautiful. I'm also impressed by the speed of delivery and the discounted price offered. As someone who was ordering from this online shop for the first time, it was important for me to have reassurance and hear about others' experiences. I'm happy to share my positive experience as well. I will definitely be ordering again!
7 March 2024
Unprompted review
Reply from Residenza 725
Dear Elisabet,
Thank you so much for your review!
We really appreciate you taking the time to share your first shopping experience with us and that you are satisfied with your purchase and our service. We look forward to seeing you again soon on coltortiboutique.com
Kind regards,
Coltorti Customer Care
Fast shipping
Fast shipping , great quality and item was priced great
12 March 2024
Unprompted review
Reply from Residenza 725
Dear Arndrea,
Thank you for your review.
We are glad to hear that and we can't wait to see you again on Coltortiboutique.com!
Kind regards,
Coltorti Customer Care
Reply from Residenza 725
Dear Lena,
Thank you for your comment!
We cannot wait to see you again on coltortiboutique.com.
Best regards,
Coltorti Customer Care
You provided excellent communication…
You provided excellent communication and care about customer service. Fortunately I am pleased with the product ordered.
5 March 2024
Unprompted review
Reply from Residenza 725
Dear Lisa,
Thank you for your review!
We really appreciate you taking the time to share your shopping experience with us. We are glad to hear you are satisfied with your purchase and with our service and we can't wait to see you again on coltortiboutique.com
Kind regards,
Coltorti Customer Care
Reliable seller and great prices
I am very happy with my purchase. Thank you so much
28 February 2024
Unprompted review
Reply from Residenza 725
Dear Mariia,
Thank you so much for your review!
We are glad to hear that! We cannot wait to see you again on coltortiboutique.com
Kind regards,
Coltorti Customer Care
Perfect - MCM Bag
Ordered on Sunda, delivered to Germany on Tuesday. Very fast shipping!
MCM bag has perfect quality andca very good price.
I will be back soon!
5 March 2024
Unprompted review
Reply from Residenza 725
Dear Jens,
Thank you so much for your review!
We really appreciate you taking the time to share your good shopping experience with us. We look forward to seeing you again soon on coltortiboutique.com
Kind regards,
Coltorti Customer Care
Although the Roland Mouret dress I…
Although the Roland Mouret dress I bought was genuine and had tags on, it was clearly worn more than a couple of times as it had a lot of material pilling all over,both outside and on the inner back. Also, on the material on one side of the chest there was a slight tear. I decided not to return it because it is a beautiful design and I tried to remedy the faults with my dressmaker.
But unfortunately I won’t buy from them again, although their delivery service is one of the best.
27 February 2024
Unprompted review
Reply from Residenza 725
Dear Irina,
We are very sorry to hear that. Please send us photos of the dress indicating the issue to support@coltortiboutique.com so we can provide you with a solution as soon as possible.
Best regards,
Coltorti Customer Care
Reply from Residenza 725
Dear Olga,
Thank you for your comment!
We are happy to hear that you are satisfied with our service and your shopping experience. We hope to see you again soon on coltortiboutique.com
Kind regards,
Coltorti Customer Care
New Fave Boutique!!!
Incredible selection and fast shipping!! I couldn’t be happier shopping here for high quality designer items!!
23 February 2024
Unprompted review
Reply from Residenza 725
Dear Dimitra,
Thank you so much for your review!
We are glad to hear you are satisfied with your shopping experience, we cannot wait to see you again on coltortiboutique.com
Best regards,
Coltorti Customer Care
Easy and fast experience!
10 February 2024
Unprompted review
Reply from Residenza 725
Dear James,
thank you for your review.
We are happy to hear that you are satisfied with your experience and can't wait to see you again on coltortiboutique.com.!
Best regards,
Coltorti Customer Care
Perfect !
Perfect !!
Easy payment very fast shipping!
Got a great product on sale.
Can’t complain.
23 February 2024
Unprompted review
Reply from Residenza 725
Dear Sandor,
Thank you so much for your review!
We cannot wait to see you again on coltortiboutique.com
Best regards,
Coltorti Customer Care
Reply from Residenza 725
Dear Boris,
Thank you for your review!
We are glad to hear that! We can't wait to see you again on coltortiboutique.com!
Best Regards,
Coltorti Customer Care
Reply from Residenza 725
Dear Paolo,
Thank you for your review!
We cannot wait to see you again on coltortiboutique.com
Best regards,
Coltorti Customer Care
Vero Nice and happy experience to shop…
Vero Nice and happy experience to shop in Coltorti Boitique.
11 February 2024
Unprompted review
Reply from Residenza 725
Dear Diego,
Thank you for your review!
We are so happy to hear you are pleased with your shopping experience and we can't wait to see you again on coltortiboutique.com.
Best regards,
Coltorti Customer Care
The package arrived in good status
The package arrived in good status. The shoes are exactly what I can expect. Coltorti kept informing me about the status of delivery. The shoes arrived in my country on time.
Just the process of the customs took some time. The package arrived in my house after a week since the order made. Be aware that apart from the price of the shoes, although no tax needed to be paid, I needed to pay the service charge for the customs clearance. In my case, it costs me US $37.05. It’s logical that we need to pay this amount when we buy something outside the country, so it’s ok for me. As I bought the shoes with discount, now add the service charge, the final price is nearly the same if I bought the shoes directly from the brand.
5 February 2024
Unprompted review
Reply from Residenza 725
Dear Michelle,
thank you so much for your review!
We are glad that you have been satisfied with your shopping experience.
We hope to see you again soon on coltortiboutique.com!
Best regards,
Coltorti Customer Care
Issue resolved with faulty product
I purchased a handbag from this website. It arrived very quickly and the bag was absolutely lovely. However, the front panel of the bag had visible puncture marks, where it looked like stitching had been done, unravelled, and re-stitched. These issues happen and although it’s not a huge issue, it’s not the perfect quality which you pay for in an expensive product. In the end, I was offered a refund by the team at Coltorti, which was appreciated.
7 February 2024
Unprompted review
Reply from Residenza 725
Dear Jessica,
Thank you for your review.
We are very sorry to hear that you were not satisfied with your purchase, as per our previous email, once we receive your return we will issue your refund. Do not hesitate to contact us at support@coltortiboutique.com if you require any further help.
Best regards,
Coltorti Customer Care
Everything was perfect
6 February 2024
Unprompted review
Reply from Residenza 725
Dear Alessandra,
Thank you for your comment!
We cannot wait to see you again on coltortiboutique.com
Best regards,
Coltorti Customer Care
The shipping was fast but the show box…
The shipping was fast but the show box has some damaged.
28 January 2024
Unprompted review
Reply from Residenza 725
Dear Claire,
thank you for your review.
If you need any help please contact us at support@coltortiboutique.com.
Kind regards
Reply from Residenza 725
Dear Carol,
Thank you for your comment!
We cannot wait to see you again on coltortiboutique.com
Best regards,
Coltorti Customer Care
Great experience
Seamless experience. Ordered 1/21, delivered 1/25. Received several notifications along the way from ordering, to shipped to out for delivery. Will definitely be back in the future.
25 January 2024
Unprompted review
Reply from Residenza 725
Dear ClassyStyleLady,
Thank you so much for your review!
We are glad to hear you are satisfied with your shopping experience, we cannot wait to see you again on coltortiboutique.com
Best regards,
Coltorti Customer Care
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