ReservationDesk.com Reviews 

41,979
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 22,154 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform very easy to use, appreciating the smooth online reservation process and clear accommodation details. People frequently mention that the hotel staff members are extremely welcoming, professional, and helpful throughout their entire stays. Some reviewers were not happy with unexpected additional charges and frustrating booking errors encountered while browsing online. Customers also noted that modifying existing reservations can be quite difficult after the confirmation stage is completed. Additionally, a few individuals mentioned specific concerns regarding poor room maintenance, inadequate cleaning services, and high prices.

What people talk about most

Booking process

Users describe ambiguous interactions with booking process, as experiences vary significantly between... See more

Staff

Reviewers highlight ambiguous aspects of staff, presenting heavily divided opinions. While many consumers... See more

User experience

Reviewers mention positive feedback about user experience, noting that the platform is very easy to use and... See more

Price

People report negative experiences with price, consistently highlighting unexpected costs and inflated room... See more

Service

Customers consistently note ambiguous experiences with service. On one hand, many reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Aside from not knowing about the bar situation everything was wonderful:) stayed here for about 6 days and the front desk lady Brandi was my absolute favorite part of the entire experience. She was th... See more

Company replied

Rated 4 out of 5 stars

We went for Kavacon weekend and the rooms were big and a/c was amazing!! We had no issues and we enjoyed the cafe/market options too!!

Company replied

Rated 4 out of 5 stars

I have staid here numerous time for fishing & razor clamming. Just book direct with you rather than you paying a commission to booking.com or the like.

Company replied

Rated 3 out of 5 stars

We have been staying at this beautiful resort for the past 6 years and love it. However, during our recent 7-night stay, we had one very disappointing experience. After driving around the island all d... See more

Company replied


Company details

  1. Travel Agency

Written by the company

ReservationDesk.com is a leader in hospitality and travel, recognized by top brands across the industry. We make booking travel simple, offering a wide range of hotel options at competitive rates through trusted partnerships with multiple providers. As an online travel agency, our user-friendly platform gives travelers access to deals at over 200,000 hotels worldwide, delivering a secure reservation experience from search to confirmation. What sets us apart from other companies in the industry is our unwavering commitment to customer satisfaction. Our 24/7 support team is always available to answer questions, assist with bookings, and provide support at every step of the process. Whether you're planning a business trip, a family vacation, or a weekend escape, ReservationDesk.com is here to prioritize a personalized, reliable, and secure booking experience for every traveler.


Contact info

3.7

Average

TrustScore 3.5 out of 5

42K reviews

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1-star

Asks customers to review

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3.7

All reviews

(41,979)

21,517 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ease of making reservation

Ease of making reservation

19 September 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At ReservationDesk.com, we strive to ensure that every customer enjoys an effortless and hassle-free booking process. We look forward to your next booking with us!

Rated 5 out of 5 stars

Fast and easy

Fast and easy

19 September 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!

Rated 5 out of 5 stars

Very easy to use

19 September 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Easy as could possibly be.

Easy as could possibly be.

19 September 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Online booking was very easy.

Online booking was very easy.

19 September 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.

Rated 1 out of 5 stars

Not enough description of the room that…

Not enough description of the room that was booked.

19 September 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for your review and feedback. We sincerely apologize if any information or photos provided did not meet your expectations. As an online travel agency, we rely on the hotels we partner with to supply accurate descriptions and images of each property. We appreciate you bringing this to our attention and will do our best to improve our service. If you need further assistance with your reservation or have additional concerns, please don't hesitate to contact our support team at support@reservationdesk.com. We're happy to help!

Rated 5 out of 5 stars

Easy to book room

Easy to book room

27 July 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Easy on line reservation

18 September 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.

Rated 1 out of 5 stars

Reservation Desk is a complete scam

Reservation Desk is a complete scam. They quoted me $1000 for a room at the lodge at Spruce Creek in Stowe, Vermont.
When I realize I wasn’t dealing with the Hotel directly, I canceled and booked directly with the Hotel, the charge was $320 a night.I was also charged a fee for this scam.

19 September 2026
Unprompted review
Rated 5 out of 5 stars

Fast efficient

Fast efficient

19 September 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!

Rated 5 out of 5 stars

I could not tell if the room I reserved…

I could not tell if the room I reserved was ocean view or not.
So I phoned and your staff reserved an ocean view room
Leif

19 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.

Rated 4 out of 5 stars

Easy to navigate

Easy to navigate

19 September 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.

Rated 5 out of 5 stars

Very Easy to do

19 September 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

It was very simple to book a room for…

It was very simple to book a room for the nights I wanted and the sort of price I wanted!

19 September 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!

Rated 5 out of 5 stars

Amazing

Amazing, simply amazing!

19 September 2026
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Reply from ReservationDesk.com

Thank you for leaving a 5-star rating. We look forward to your next booking with us.

Rated 5 out of 5 stars

It was quick abd easy.

It was quick and easy.

17 September 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!

Rated 5 out of 5 stars

Very quick service

19 September 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!

Rated 5 out of 5 stars

It was very easy to navigate this…

It was very easy to navigate this website- Quite user friendly indeed.

19 September 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.

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