Aside from not knowing about the bar situation everything was wonderful:) stayed here for about 6 days and the front desk lady Brandi was my absolute favorite part of the entire experience. She was th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We went for Kavacon weekend and the rooms were big and a/c was amazing!! We had no issues and we enjoyed the cafe/market options too!!
Company replied
I have staid here numerous time for fishing & razor clamming. Just book direct with you rather than you paying a commission to booking.com or the like.
Company replied
We have been staying at this beautiful resort for the past 6 years and love it. However, during our recent 7-night stay, we had one very disappointing experience. After driving around the island all d... See more
Company replied
Company details
Written by the company
ReservationDesk.com is a leader in hospitality and travel, recognized by top brands across the industry. We make booking travel simple, offering a wide range of hotel options at competitive rates through trusted partnerships with multiple providers. As an online travel agency, our user-friendly platform gives travelers access to deals at over 200,000 hotels worldwide, delivering a secure reservation experience from search to confirmation. What sets us apart from other companies in the industry is our unwavering commitment to customer satisfaction. Our 24/7 support team is always available to answer questions, assist with bookings, and provide support at every step of the process. Whether you're planning a business trip, a family vacation, or a weekend escape, ReservationDesk.com is here to prioritize a personalized, reliable, and secure booking experience for every traveler.
Contact info
4700 W Daybreak Parkway, Suite 100N, 84009, South Jordan, United States
- 833-456-0685
- support@reservationdesk.com
- reservationdesk.com
3.7
Average
42K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ReservationDesk.com
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
Had the wrong date by mistake. They have yet to get back to me about switching it to the proper date for my anniversary. They said Tuesday. It’s Friday and nothing
I had the reservation for Sept 25th and 26th. Went out to look at another room. Went back into reserve thinking it was still for those dates. It did it for that day I was on. Sept 13tb, I clearly ain’t reserving on the same day at 10pm. I called in that night and the next day about canceling that date for Sept 25th and 26th. I was told the hotel manager or who ever would be back on Tuesday and they would email me back and try to change it and accommodate me. Here we are Friday and not one response back, I want that money for the 13th put towards Sept 25, 26th and I’ll pay for the other night. I have an anniversary with my woman and this would mean a lot to me. Please help me fix this. Brad Stadnyk. 778-212-3205 is my number
13 September 2026
Reply from ReservationDesk.com
Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at support@reservationdesk.com. We're here to help!
Bad Booking
Tried to book a room at the Golfer’s Inn for 2 nights, Sept 26 & 27. When I got to last page I saw I was booked for Sept 18-19, 1 night (today!). I tried to change reservation but system on line said original reservation was non tefundsble. I will be disputing credit card charge because nowhere did it say non refundable until I got to end. Also I wanted to CHANGE reservation, not merely cancel it. I called your number and person on phone refused to allow me to change reservation without forfeiting all money charged to my credit card for the incorrect reservation.
18 September 2026
Reply from ReservationDesk.com
Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at support@reservationdesk.com. We're here to help!
We were inadvertently directed to this…
We were inadvertently directed to this site thinking we were booking directly with Marriott. Very deceptive in their approach. Tried to get a refund for a stay we didn’t complete. Worst service ever. Strongly urge you to avoid this site
18 September 2026
Unprompted review
Reply from ReservationDesk.com
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
It was very nice and smooth
It was very nice and smooth, I didn't know what to expect.
I will continue to book with you, thank you, I know you're a robot but I'm texting this anyway
18 September 2026
Reply from ReservationDesk.com
Welcome back! We truly appreciate your decision to book with us again. You are very important to us, and we look forward to providing you with exceptional service and an enjoyable experience with every booking. Thank you for choosing ReservationDesk.com!
Easy to book online reservation.
18 September 2026
Reply from ReservationDesk.com
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
NO problem!
18 September 2026
Reply from ReservationDesk.com
Thank you for leaving a 5-star rating. We look forward to your next booking with us.
Reply from ReservationDesk.com
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
Paid for a Room, Reservation Canceled Without Notice, and Still No Refund
Paid for a Room, Reservation Canceled Without Notice, and Still No Refund
I booked and paid for my hotel through Reservation Desk back in April. Leading up to my trip, I called Reservation Desk multiple times to verify that everything was confirmed. I even spoke with them the day before my trip, and they assured me that my room was booked and confirmed.
After driving five hours from home, I contacted the hotel directly and was shocked to learn that I did not have a room. The hotel told me they had been overbooked and that my reservation had been canceled. I was never notified of the cancellation.
What is even more unacceptable is that Reservation Desk took my payment and I still have not received a refund. They had my money, repeatedly confirmed that I had a valid reservation, and yet I arrived at my destination with nowhere to stay.
Had I been notified that my reservation was canceled, I could have made other arrangements. Instead, I relied on the information Reservation Desk provided to me and drove five hours believing I had a confirmed and paid-for hotel room.
This has been an extremely disappointing and stressful experience. At a minimum, I expect an immediate full refund for the reservation I paid for but did not receive.
Based on my experience, I would strongly recommend booking directly with the hotel.
18 September 2026
Unprompted review
The booking process was clear and took…
The booking process was clear and took only a few minutes.
18 September 2026
Reply from ReservationDesk.com
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
Reply from ReservationDesk.com
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
Fast and easy
18 September 2026
Reply from ReservationDesk.com
Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!
We have stayed at the Best Western plus…
We have stayed at the Best Western plus at 50 Freemaont buffalo NY a few times now and have always had a great room and friendly staff.
18 September 2026
Reply from ReservationDesk.com
We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!
Booking was easy!
18 September 2026
Reply from ReservationDesk.com
Thank you for leaving a 5-star rating. We look forward to your next booking with us.
Reply from ReservationDesk.com
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
Clear instructions to follow
Clear instructions to follow. Room available on the requested date
18 September 2026
Reply from ReservationDesk.com
Thank you for choosing to book with us. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Fast and easy
18 September 2026
Reply from ReservationDesk.com
Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!
Online experience is 100x better than…
Online experience is 100x better than calling the Reservation Desk....which goes into an AI loop.
18 September 2026
Reply from ReservationDesk.com
Thank you for taking the time to leave us a review. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and effortless experience. Your feedback helps us continue to improve and serve you better, and is greatly appreciated. We look forward to your next booking with us!
Online reservation
Making the reservation on line was very easy. The system is very efficient.
18 September 2026
Reply from ReservationDesk.com
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.