Resale Office Furniture UK Reviews 

62
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Avoid - I don't like to give negative reviews, as I think it's hard enough for businesses in the UK right now. But I placed and order. They took the payment. Then nothing. No order confirmation, no em... See more

Rated 5 out of 5 stars

Absolute bargain - got a Steelcase Please for roughly 1/5th the cost of a new one, arrived in less than a week. Nearly gave 4 stars as their automated systems aren't the best: never got a confirmation... See more

Rated 4 out of 5 stars

First time using ROF and I'm delighted. There was a small delay in delivery, probably due to Christmas. We contacted Aidan and he kept us informed. Today we received a well packaged Vitra chair at a r... See more

Rated 5 out of 5 stars

Had some initial trouble with shipping but after chatting to their customer service, the director, Aidan, got involved. He resolved my issue and was very hands on throughout the shipping process, ensu... See more

Company details

  1. Used Office Furniture Store

Written by the company

Buying & selling 2nd hand office furniture.


Contact info

2.9

Average

TrustScore 3 out of 5

62 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

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2.9

All reviews

(62)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price for a high quality chair

Great price for a high quality chair, there was a mistake with my first order which was corrected quickly. Solution was well communicated and sorted in a few days. Quality company that I recommend

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! We ordered a 6 seater acoustic meeting pod. Correspondence from Callum was friendly and professional. We took delivery yesterday (28th Jan 2025) and again Callum and his assistant were professional, friendly and a pleasure to do business with. Highly recommended and would certainly use this company again.

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended office furniture refurb

I've just bought a brilliant new Task Chair (Haworth Fern) from Callum and the team. They were really helpful and knowledgeable, gave me lots of time as I tried out some options at their extensive new warehouse location in Rochford. They even put right a small issue with a wheel within a couple of hours.

Brilliant service and great team.

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional

Firstly I thought this website was a scam because of the pricing. I got a RRP £1000+ Herman Miller chair for £300 after discount? Unbelievable. Everywhere else was quoting £500+. I barely slept at night thinking I lost my money this is too good to be true. I placed the order at 11:30pm and within 24h it was hand delivered to my door! (Thanks Callum!)

Secondly, I inspected the chair and I was thinking it’s second hand so there must be wear and tear or stains etc, mate this chair was effectively brand new! No stains wear for tear padding everything in mint condition.

Thirdly, the team were very responsive over phone and email, very pleased with my new chair my spine is now in good care.

These guys got a life time customer now!

:)

24 January 2025
Unprompted review
Rated 5 out of 5 stars

What a nice guy and what a chair!

What a nice guy and what a chair! I ordered the chair on the 23rd and was worried it wouldn't come is time for christmas and he assured me it would. When dps didn't pick it up in time for christmas delivery, HE DROVE OVER 6 HOURS ON CHRISTMAS EVE into London to make sure it got here in time! What a guy! The chair is in perfect condition and was a really good price. Such a nice, trustworthy and reliable guy. I would highly recommend for anyone looking to buy!

24 December 2024
Unprompted review
Rated 5 out of 5 stars

Great Service, Great Chairs

Overall customer service was extremely good, very helpful staff. Allowed us to visit their unit and test a few chairs they recommended. Overall great experience, would highly recommend.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Great company that accomodated all my…

Great company that accomodated all my requests. Even got the chance to try on multiple chairs and found the most suitable one for me which was the amia by steelcase. Chair was in great condition and I really appreciate helping me out with making a decision.

6 December 2024
Unprompted review
Resale Office Furniture UK logo

Reply from Resale Office Furniture UK

Hi Ramy,

Glad you’re happy with your chair!

Thanks for the review!

Resale office furniture uk

Rated 5 out of 5 stars

Great chair at a good price

Great chair at a good price, delivered as described within timeframes prescribed. Very responsive to queries.

4 December 2024
Unprompted review
Resale Office Furniture UK logo

Reply from Resale Office Furniture UK

Hi Paul,

Glad you’re happy with our services and of course the chair!

Thanks for the review!

Resale office furniture uk

Rated 5 out of 5 stars

Great chairs for great prices

Great chairs for great prices. The team were very helpful and gracious

29 November 2024
Unprompted review
Resale Office Furniture UK logo

Reply from Resale Office Furniture UK

Thankyou Andrew, glad you got the right chair in the end! 😂
Best regards,
Resale office furniture uk

Rated 1 out of 5 stars

Didn’t refund a return

Bought a chair that ended up being faulty. Returned it. They never did refund the money. Difficult to deal with throughout. Avoid.

Adding after their response: it’s been longer than the allotted time and never did get the refund from them. Had to get credit card company involved to sort it out. Avoid.

29 November 2024
Unprompted review
Resale Office Furniture UK logo

Reply from Resale Office Furniture UK

Hi Simon,

I’m sorry to hear about your experience. I want to clarify that we process all refunds through Stripe, which typically takes 5-10 business days to reflect in your account. If there’s any further delay or issue, please let us know so we can investigate this matter for you.

We value your feedback and are committed to improving our processes to better serve our customers. Please don’t hesitate to reach out if you have any additional concerns.

Best regards,
Resale office furniture Uk.

Rated 5 out of 5 stars

A simple and easy way to buy the very…

A simple and easy way to buy the very best office furniture at a very reasonable price. 2 days after I selected what I wanted, Aidan and Cal turned up and helped us set up the new furniture. Great service from start to finish, thanks. Highly recommended.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent all round experience

I have just received my office chair from resale office. It was delivered on time in excellent condition. I will be recommending this company whenever I can. Great job great experience

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Haworth refurbished chair in great condition and impeccable service.

I bought a Haworth refurbished chair from Resale Office Furnite UK and I couldn't be more satisfied with the purchase. The chair itself is nearly in brand new condition. The mesh and fabric is like new and only minor scuff marks on the aluminum frame. Everything works perfectly. Considering they sell such a high quality chair for almost 1/3 of the original price it is incredible value for money.

Moreover, I contacted Resale Office Furniture about their 10% first order discount since the link on the website didn't work for me. I got a working code sent over in minutes, as well as next day delivery. Least to say I was very impressed by their service.

The staff are incredibly professional and I would warmly recommend their company to any of my acquaintances.

8 November 2024
Unprompted review

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