Easy process, with more than adequate instruction. My glasses were returned in a purpose built, safe package, in perfect condition. It took less time than advertised. There were a number of process up... See more
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Review summary
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Reviews shaping this summary
I've used many online lens replacement companies and honestly have found them all to be quite good. But Replacement Lens Express is the cream of the crop! Their progressive "RLE HD" lenses with the in... See more
Company replied
I compared RLE’s products and prices to four other providers and found them to offer higher quality lens options for much less than the top two competitors. I’d never ordered lenses online before (use... See more
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Company details
About Replacement Lens Express
Written by the company
As global citizens, we strive to offer fair prices to the market, understanding that the prices in optometric practices and other retail facilities are often unreasonably high. Replacement Lens Express is committed to providing its customers with the fastest, highest quality lens replacement service on the web.
Our optometric lab has been excelling in the industry for over 70 years. It is our commitment to selection, quality and customer service which have helped us to last in this competitive market for so long.
Our online ordering system is quick and easy to use, however, we believe that talking to a real person at any time should always be an option. That's why our service personnel are some of the best in the industry, helping customers understand their lens needs in real-time.
Explore Replacement Lens Express NOW to learn why so many of our customers are thrilled with their new lenses!
Contact info
4.7
Excellent
600 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Replacement Lens Express
Hi Ashlee,
Thank you for taking the time to leave us a review of your recent shopping experience with RLE. We are thrilled that you chose to shop with us for your eyecare needs.
Thank you again and we look forward to seeing you again!
Sincerely,
Jennifer
The process couldn’t have been easier
The process couldn’t have been easier! Emailed my prescription, mailed in the frames and they came right back! Fantastic experience.
8 July 2024
Reply from Replacement Lens Express
Hi JD,
Thank you for leaving us such a wonderful review of your recent shopping experience with RLE. We are thrilled to hear that you love your new lenses. We look forward to seeing you again soon. We hope that you have a wonderful summer!
Sincerely,
Jennifer
Thanks for my replacement frames I…
Thanks for my replacement frames I received them today and I am very happy they are excellent condition and over all I was able to use my HSA funds to make the purchase the communication with customer support was on point they kept me informed all the way and the delivery was good thanks alot
3 July 2024
Reply from Replacement Lens Express
HI Juan,
Thank you very much for taking the time to leave us such a wonderful review. I am thrilled to hear that you are very happy with your new frame. We appreciate that you chose to shop with us for your new eyewear and we look forward to seeing you again.
Sincerely,
Jennifer
Reply from Replacement Lens Express
Hi Lindsey,
Thank you very much for leaving us such a wonderful review! We are truly appreciate you choosing RLE for your new frame and prescription eyeglass lenses! I am thrilled that you love your new eyewear and it was such a pleasure working with you. Thank you again and I look forward to seeing you again soon
Have a wonderful summer,
Jennifer
Reply from Replacement Lens Express
Hi Edwin,
Thank you for leaving us such a fantastic review. We are thrilled that you chose to shop with us for your new frame. We hope to see you again soon.
Take care,
Jennifer
Timely and efficient
They were timely in making replacement lenses for my frames. The company kept me informed when my frames were received, in the lab and then when they were shipped.
28 June 2024
Reply from Replacement Lens Express
Hi Denise,
Thank you for taking the time to leave us such a fantastic review. We are thrilled to hear that you love your new prescription eyeglass lenses. We are glad that you chose to shop with RLE for your prescription eyewear needs. We hope you have a wonderful summer and can't wait to see you again.
Thank you,
Jennifer
the process was super easy to go…
the process was super easy to go through and the turn around time was quick! I sent my glasses out on Thursday to have the lenses replaced and received them the next Thursday! any questions that I had were promptly replied to. 10/10
26 June 2024
Reply from Replacement Lens Express
HI Heather,
Thank you so much for leaving us such a wonderful review of your recent experience with RLE. I am thrilled to hear that you are happy with your new lenses and that you found our service convenient and prompt! We truly appreciate that you chose RLE for your new prescription eyeglass lenses. We hope that you have a wonderful summer and I can't wait to see you again!
Sincerely,
Jennifer
Excellent customer service, great price, and quick work!
You were one of the few places that had the frame I wanted in the size I needed. When you realized it was backordered through the manufacturer, you contacted me immediately to inform me. Once back in stock, it was shipped and I received the frame quickly. Most notably, I appreciated the discount you offered, as it brought he frame below the price of anywhere else I could purchase it. Excellent customer service, great price, and quick work! Thank You!
26 June 2024
Reply from Replacement Lens Express
HI Scott,
Thank you very much for leaving us such a fantastic and through review about your recent shopping experience with us. I am thrilled that we were able to provide the frame you wanted and at a fantastic price! It was such a pleasure working with you and I hope to see you again in the future. I hope you enjoy your summer.
Sincerely,
Jennifer
Glasses at a reasonable price
Glasses at a reasonable price. Great service with communication for each step of the way. Excellent product and order received without delays.
21 June 2024
Reply from Replacement Lens Express
HI Ronald,
Thank you very much for leaving us such a fantastic review of your recent shopping experience with RLE. We are thrilled that you chose to shop with us and that you love your new lenses. We hope that you have a wonderful summer and look forward to seeing your again!
Sincerely,
Jennifer
Great service and communication!
13 June 2024
Reply from Replacement Lens Express
Hi Peter,
Thank you for leaving us such a wonderful review about your recent order with RLE. We are thrilled that you chose to shop with us and we look forward to seeing you again soon.
Thank you,
Jennifer
Awesome
Awesome. I'm sending 2 more pair for lenses. The prescription is spot on. I'm wearing them now!
7 June 2024
Reply from Replacement Lens Express
Hi Joseph,
Thank you for taking the time to leave us such a fantastic review of your recent experience with RLE! We are thrilled to hear that you love your new lenses so much that you will be ordering more lenses from us! Thank you again for choosing RLE for your new prescription lenses and I look forward to seeing you again soon.
Sincerely,
Jennifer
Excellent price and service!!
30 May 2024
Reply from Replacement Lens Express
Hi Juan,
Thank you very much for taking the time to leave us a 5 star review of your recent shopping experience with RLE. We are thrilled that you chose to shop with us for your prescription eye wear. We look forward to seeing you again!
Sincerely,
Jennifer
I wear glasses everyday...great job!!!
Replacement lens were overdue. Very affordable and professionally issued. Better than the doctor's office. My new frame was delivered in (3) days....No complaints about my prescription. I'm sending my sun glasses next, replacement lens has my prescription on file very convenience for my next pair....
28 May 2024
Reply from Replacement Lens Express
Hi Nadine,
Hi Patricia,
Thank you very much for leaving us such a fantastic review of your recent experience with RLE. We are thrilled to hear that you love your new prescription lenses. We appreciate that you chose to shop with RLE and we are looking forward to seeing you again soon!
Sincerely,
Jennifer
First Quality Lenses and Services
Fast service and excellent communication. Good quality lenses in my frames that were carefully crafted together. I came back to your company after a bad experience with a cheap company (Mukkah) with poor quality lenses and frames.
28 May 2024
Reply from Replacement Lens Express
Hi Patricia,
Thank you very much for leaving us such a wonderful review of your recent experience with RLE. We are thrilled to hear that you are happy with our service and the quality of our lenses and workmanship. We appreciate that you chose RLE for your new prescription lenses. We hope that you have a wonderful summer and we look forward to seeing you again in the future!
Sincerely,
Jennifer
Great glasses, excellent service
Glasses came promptly, well made and high quality. Prices were reasonable. Would definitely use again.
22 May 2024
Reply from Replacement Lens Express
HI Susan,
Thank you for taking the time to review your recent order with us. We are thrilled to hear that you love your new prescription lenses and that our service was prompt. We appreciate that you choose to shop with RLE and we look forward to seeing you again in the future!
Sincerely,
Jennifer
Happy Customer
Happy Customer. Online ordering was easy and simple. Fast service. Lens options. Downside no telephone number for insurance claims. Overall experience was great.
14 May 2024
Reply from Replacement Lens Express
HI Diana,
Thank you very much for taking the time to review your recent shopping experience with RLE. We are thrilled that you chose RLE for your new prescription eyeglass lenses and are happy to hear that you found our process easy and our processing time was fast.
Thank you again for choosing RLE and we hope to see you again soon.
Sincerely,
Jennifer
Reply from Replacement Lens Express
Hi Donald,
Thank you so much for taking the time to leave us such a wonderful review of your recent shopping experience with RLE. I am thrilled to hear that you found our process easy to follow, the processing time was fast and that you love your new lenses! We truly appreciate that you choose RLE for your new prescription eyewear and we can't wait to see you again!
I hope that you have a wonderful summer.
Sincerely,
Jennifer
Great lenses
Great lenses, shipped quickly at a price that is reasonable. Very happy customer here.
10 May 2024
Reply from Replacement Lens Express
HI Whitney,
Thank you for taking the time to leave us such a wonderful review of your recent shopping experience with RLE. We are thrilled that you chose to order your new RLE HD digital progressive lenses with us. I am happy to hear you like your new lenses and that you found our services reasonably priced and the turnaround time to be quick. Thank you again for choosing RLE for your new prescription lens replacements and we look forward to seeing you again in the future!
Sincerely,
Jennifer
Reply from Replacement Lens Express
Hi Elle,
Thank you very much for taking the time to leave us such a wonderful review! I am thrilled that you love you new lenses and that I was able to answer the questions that you had. Thank you again for choosing RLE for your new prescription lenses and I hope to see you again soon.
Sincerely,
Jennifer
I could not be happier with this…
I could not be happier with this company. My optometrist gave me a quote of replacing my lenses of $550.00. I had a question about my prescription and the emailed me instructions that we thoughtful and complete. I sent in my glasses and they were returned within a week and were perfect. Thank you for excellent service. I have already told my friends about you.
1 May 2024
Reply from Replacement Lens Express
Hi Judith,
Thank you so much for leaving us such a through and wonderful review of your recent experience with RLE ! We are thrilled that you chose to shop with us and that you love your new prescription lenses and that you found our process easy and convenient to use. I am so happy that you chose to shop with us and I look forward to seeing you again in the future. I hope you have a wonderful spring.
Sincerely,
Jennifer
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