Easy process, with more than adequate instruction. My glasses were returned in a purpose built, safe package, in perfect condition. It took less time than advertised. There were a number of process up... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I've used many online lens replacement companies and honestly have found them all to be quite good. But Replacement Lens Express is the cream of the crop! Their progressive "RLE HD" lenses with the in... See more
Company replied
I compared RLE’s products and prices to four other providers and found them to offer higher quality lens options for much less than the top two competitors. I’d never ordered lenses online before (use... See more
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Company details
About Replacement Lens Express
Written by the company
As global citizens, we strive to offer fair prices to the market, understanding that the prices in optometric practices and other retail facilities are often unreasonably high. Replacement Lens Express is committed to providing its customers with the fastest, highest quality lens replacement service on the web.
Our optometric lab has been excelling in the industry for over 70 years. It is our commitment to selection, quality and customer service which have helped us to last in this competitive market for so long.
Our online ordering system is quick and easy to use, however, we believe that talking to a real person at any time should always be an option. That's why our service personnel are some of the best in the industry, helping customers understand their lens needs in real-time.
Explore Replacement Lens Express NOW to learn why so many of our customers are thrilled with their new lenses!
Contact info
4.7
Excellent
600 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Replacement Lens Express
Hi Wilford,
Thank you for leaving us such a wonderful review of your recent experience with RLE. We are happy to hear that you are impressed with our service and communications. We look forward to seeing you again soon.
Sincerely,
Jennifer
Great and amazing customer service !⭐️
Great and amazing customer service !! Five stars ⭐️ and beyond will diffidently will buy from y’all again!
17 September 2024
Reply from Replacement Lens Express
Hi Elizabeth,
Thank you for taking the time to leave us such a wonderful review of your recent experience with RLE. We are thrilled to hear that you love your new frame. We appreciate that you chose RLE for your new frame. We look forward to seeing you again.
Sincerely,
Jennifer
No problems
No problems. Everything went well. Communication excellent. Lens are good.
16 September 2024
Reply from Replacement Lens Express
Hi Joan,
Thank you for taking the time to leave us such a wonderful review. We are glad that you chose RLE for your new prescription lenses. We look forward to seeing you again.
Sincerely,
Jennifer
Excellent replacement service
Overall, great experience from start to end. I love my replacement lenses
10 September 2024
Reply from Replacement Lens Express
HI Gerardo,
Thank you for taking the time to leave us such a wonderful review. We are thrilled that you chose to shop with RLE for your new prescription eyeglass lenses. We look forward to seeing your again soon.
Sincerely,
Jennifer
Great place to buy lenses
-I have been buying lenses I think last 5-7 years , always pleased and great customer care.
6 September 2024
Reply from Replacement Lens Express
Hello Akabi,
Thankyou so much for leaving us such a fantastic review of your recent experience with RLE. We are thrilled that you continue to choose RLE for your prescription eyeglass lenses.
Thank you again and we look forward to seeing you again soon.
Take Care,
Jennifer
Fast services for a great price!
6 September 2024
Reply from Replacement Lens Express
Hello Phanenca,
Thank you for leaving us such a great review. We are happy that you found our service easy to us, speedy and affordable. Thank you for choosing RLE for your prescription eyewear needs. I look forward to seeing you again soon
Take Care,
Jennifer
Another great job
I’ve used RLE numerous times for both me and my wife. Always a great experience and high quality results. Just received the latest pair and my wife is thrilled with them. The cost is so much lower than retail optical stores. Makes it easy to get new frames more often.
6 September 2024
Reply from Replacement Lens Express
HI Phillip,
Thank you for leaving us such a fantastic review. I am thrilled that you have continue to choose RLE for you and your wife's prescription eyewear. IT is always a pleasure working with you and I look forward to seeing you again soon.
Thank you again, Sincerely.
Jennifer
Easy process
Easy process, great quality for a fraction of the price. My frames were treated with care.
6 September 2024
Reply from Replacement Lens Express
Hi Lilia,
Thank you for taking the time to leave us such a fantastic review of your recent experience with RLE. We are thrilled to hear that you found our service easy to use. I am so happy to hear that you love your new prescription glasses! We look forward to seeing you again soon.
Sincerely,
Jennifer
Exactly what I wanted/ordered
4 September 2024
Reply from Replacement Lens Express
Hi Bruce,
Thank you for leaving us such a great review. I am thrilled to hear that your new lenses are perfect! Thank you again for choosing RLE for your prescription eye wear.
Sincerely,
Jennifer
Quick turnaround and excellent service!
3 September 2024
Reply from Replacement Lens Express
HI Zelda,
Thank you for taking the time to leave us such a wonderful review of your recent experience with RLE. We are thrilled that you choose us for your new prescription lenses. We look forward to seeing you again soon.
Sincerely,
Jennifer
Quality in house lenses at a reasonable…
Quality in house lenses at a reasonable price. Great communication, and turnaround time.
26 August 2024
Reply from Replacement Lens Express
HI Steve,
Thank you for taking the time to leave us such a fantastic review of your recent purchase of prescription eyeglass lenses. We are thrilled to hear you are happy with the quality of the lenses and our services. We appreciate you choosing RLE for your prescription eyewear needs and look forward to seeing you again in the future.
Sincerely,
Jennifer
New Life to My Favorite Old Frames
It was easy, affordable and the turnaround time was about a week. My new lenses are great and I didn't spend $500+ on new frames and lenses.
23 August 2024
Reply from Replacement Lens Express
Hi Steven,
Thank you or taking the time to leave us such a fantastic review of your recent experience with RLE. I am thrilled to hear that you love your new lenses and that you found our service easy and convenient to use. Thank you again and I look forward to seeing you again soon.
I hope you have a wonderful holiday weekend!
Sincerely,
Jennifer
Reply from Replacement Lens Express
HI,
Thankyou for leaving us such a great review of your recent experience with RLE. We are thrilled that you chose to shop with us for your new prescription vision needs. We look forward to seeing you again soon.
Thankyou,
Jennifer
Great customer service
The company was able to order direct from RayBan and get the lenses for a discontinued product. I had to wait for the product to arrive but the wait was well worth it considering it had to come from Italy.
22 August 2024
Reply from Replacement Lens Express
Good Morning Tim,
Thank you for taking the time to leave us such a great review of your recent purchase for the non-prescription Ray Ban replacement sunglass lenses. I am so happy that you are happy with your new lenses. I look forward to seeing you again in the future.
Sincerely,
Jennifer
Lens done right and in short order
Lens done right and in short order. Kind of rare performance in today's USofA.
Keep of the good work.
22 August 2024
Reply from Replacement Lens Express
HI Michael,
Thank you taking the time to leave us such a fantastic review of your recent experience with RLE. We are thrilled that you choose to shop with us for your prescription eyewear. We look forward to seeing you again in the future.
Sincerely,
Jennifer
Reply from Replacement Lens Express
HI Wendy,
Thank you for taking the time to leave us a review of your recent experience with RLE. We are thrilled that you love your new prescription lenses. We hope that you have a wonderful remainder of the summer and look forward to seeing you again soon.
Sincerely,
Jennifer
I think they did a really good job but…
I think they did a really good job but to me it was a little bit more pricey after I done research and I'm all about saving money.
So next time I will use my alternative because I can save the money. But they do a good job tho
1 August 2024
Reply from Replacement Lens Express
Hi Stanley,
Thank you for taking the time to leave us a review of your recent order. I am happy to hear that you are pleased with the quality and functioning of your new frame and prescription lenses that you purchased from us. I am sorry to hear that our pricing was on the higher end for you. While we may not be the lowest priced online service out there we are always dedicated to providing the customer with the highest quality lenses and workmanship.
We hope that you have a wonderful remainder of the summer, and hope to see you again in the future.
Take Care,
Jennifer
could not be happier
great customer communication. quick turn around. lenses exactly as expected
22 July 2024
Reply from Replacement Lens Express
HI David,
Thank you for taking the time to leave us such a wonderful review of your recent purchase with us. We are thrilled to hear that you have received your new lenses timely and exactly as expected. I am happy to hear that our customer service was prompt and helpful. Thank you again for choosing RLE for your prescription eyecare needs. We look forward to seeing you again soon.
Sincerely,
Jennifer
Quality Lenses and Frames
Speedy service. The lenses are superb! Quality frames.
This the third time I've purchased glasses from RLE and I will keep coming back.
26 June 2024
Reply from Replacement Lens Express
HI Geoff,
Thank you for taking the time to leave us such a wonderful review of your recent purchase with us. We are thrilled that you love all of your frames and lenses that you have purchased from us. We truly appreciate that you continue to choose RLE for your prescription eyeglass needs.
Sincerely,
Jennifer
was able to get the frames he wanted
18 July 2024
Reply from Replacement Lens Express
Hi Freddy,
Thank you for taking the time to review your recent shopping experience with RLE. We are thrilled that you chose us for your new frame. We look forward to seeing you again soon.
Sincerely,
Jennifer
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