Repairguys Reviews 

382
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 354 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are extremely polite, knowledgeable, and professional when handling various home appliance and television repairs. Many individuals note that technicians arrive fully prepared with all necessary replacement parts to solve unexpected technical problems rapidly. People are also very pleased with the efficient communication, friendly phone support, and completely reliable arrival schedules provided throughout the process. Consumers genuinely appreciate how smoothly every issue is resolved, noting that engineers consistently leave workspaces exceptionally clean, tidy, and fully operational. Homeowners would strongly recommend these dependable repair services to anyone seeking quality results.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising engineers for their professional and efficient... See more

Service

Clients share positive opinions on service, highlighting prompt arrival and efficient repairs. Consumers... See more

Product

Users describe positive interactions with product repairs, noting that technicians efficiently resolved... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the helpful and knowledgeable team.... See more

Delivery service

Customers had positive experiences with delivery_service, noting that engineers and drivers consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more

Company replied

Rated 5 out of 5 stars

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more

Company replied

Rated 5 out of 5 stars

Matthew came out to fix my washing machine today & I was amazed by his knowledge & expertise of his work. Matthew has temporary fixed my machine until part is ordered. Very polite,clean & tidy & cont... See more

Company replied

Rated 5 out of 5 stars

Excellent service. From 1st contact to finished repair. The guys kept me informed and were even able to re schedule at short notice. I would definitely recommend them. Scott was amazing, polite and... See more


Company details

  1. Appliance Repair Service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

382 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(382)

353 reviews in the last 12 months

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Rated 5 out of 5 stars

My washing machine started knocking

My washing machine started knocking. In less than a week it had been diagnosed, new part ordered, fitted and machine tested. Matthew and Peter were both consulate professionals who knew their trade. Very highly recommended.

8 May 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, they'll be glad to hear this!

Rated 5 out of 5 stars

First class service from beginning to end.…

We were kept informed of the time of arrival and have been so impressed by them.
Scott brought our microwave back and volunteered to unpacked it, put it back into position and switch it on to make sure it was ready for use for us. As two elderly people we have been immensely thankful for the first class service we have received. We couldn't possibly expect more. Thank you so much.

7 May 2026
Unprompted review
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Reply from Repairguys

Thank you for your lovely review, we're very happy to hear these comments about Scott. We're always here if you need us.

Rated 5 out of 5 stars

Amazing

Amazing, fixed my tumble dryer without any problems. Thank you so much

7 May 2026
Unprompted review
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Reply from Repairguys

Thank you for your review

Rated 5 out of 5 stars

very professional and polite

Matthew came this morning to see what was wrong with my tumble drier. He was very prompt. He managed to find the fault very quickly but unfortunately had to order a new motor.
Matthew was very polite and chatty.
I was very impressed with the livery on the his van. It looked very smart and professional.

6 May 2026
Unprompted review
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Reply from Repairguys

Thank you for the lovely review, I'll give Matthew a pat on the back.

Rated 5 out of 5 stars

Scott was very efficient,

Scott was very efficient,
Polite and very skilled and resolving issue with LG TV. Whole process from booking repair, the comms and fix were excellent.

6 May 2026
Unprompted review
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Reply from Repairguys

Thank you for the review, that's great to hear!

Rated 5 out of 5 stars

Overall great experience

Matthew arrived within the allocated time and provided an update before he arrived. Freezer is completed broken so he couldn’t fix it but he was friendly and very helpful.

5 May 2026
Unprompted review
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Reply from Repairguys

Thank you for the review

Rated 5 out of 5 stars

Job done

Matthew came today and managed to repair our Rangemaster. He was able to successfully work out the problem that had been causing the issues over several months. He was very polite and efficient and was very knowledgeable. We have our cooker working again.😀👍

5 May 2026
Unprompted review
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Reply from Repairguys

Thank you for the review, we're glad to hear Matthew resolved the issue!

Rated 5 out of 5 stars

Very satisfied customer

Matthew the engineer was very knowledgeable about the problems with our dishwasher. He solved the problem and gave advice as to how to avoid a repeat.

5 May 2026
Unprompted review
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Reply from Repairguys

Thank you for the review, glad we could help.

Rated 5 out of 5 stars

So our 3 month old samsung fridge…

So our 3 month old samsung fridge freezer stopped working, we were visited by Matthew from the repair guy.
When I say this guy knew his stuff I ain't joking, he was so knowledgeable about the product and to top it off he was a great guy. Freezer back up and running like new.

1 May 2026
Unprompted review
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Reply from Repairguys

Thank you for the praise!

Rated 5 out of 5 stars

First class service from Matthew at The…

First class service from Matthew at The Repair Guys again. Repaired our dishwasher. Highly knowledgeable, friendly, on time, tidy and did a brilliant job. Highly recommend and Matthew is a credit to the company.

15 April 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, I'll let Matthew know!

Rated 5 out of 5 stars

Great service

Great service. Job done. No particular urgency our end. Thankful for the good communication.

1 May 2026
Unprompted review
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Reply from Repairguys

Thanks for the review

Rated 5 out of 5 stars

Scott collected my microwave for…

Scott collected my microwave for repair. Was kept informed of progress and it was returned repaired with text messages and calls informing me exactly when arriving. Very good service.

30 April 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, that's great to hear.

Rated 5 out of 5 stars

I have been really impressed with the service

I have been really impressed with the service. Very quick call-out time. Scott, who did the repair, was very efficient and fixed everything. This is the second time I've now used them, and on both occasions Scott has been brilliant with our televisions. Thank you so much.

29 April 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, Scott will really appreciate this. Please don't hesitate to reach out if you ever need us again.

Rated 5 out of 5 stars

Matthew was brilliant


Matthew was brilliant and provided a top-tier service. He was very quick, friendly, and diagnosed the issue with my tumble dryer immediately. He explained exactly what was wrong and ordered the parts straight away. Even though he warned me that parts might be tricky to source due to the specific brand, he assured me he’d do his best to get it sorted. I wouldn’t use anyone else for my appliances now—highly recommend

29 April 2026
Unprompted review
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Reply from Repairguys

Thank you for leaving such a thoughtful review, I'll make sure to give Matthew a pat on the back.

Rated 5 out of 5 stars

Matthew from Repair Guys is brilliant

Matthew from Repair Guys is brilliant. He came out within the allocated time slot and also let me know he was on his way, which was very helpful. He was very knowledgeable and very helpful in giving his advice. Very quick to work out the issue with my fridge. 100% recommend

28 April 2026
Unprompted review
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Reply from Repairguys

Thank you for taking the time to leave a review, Matthew will be very pleased to hear this. Glad we could help!

Rated 5 out of 5 stars

Matthew was friendly and professional

Matthew was friendly and professional, did a quick repair to stop the incessant beeping while we wait for a new door to be delivered. Very grateful to him. Thank you

28 April 2026
Unprompted review
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Reply from Repairguys

Thank you very much for your lovely review, I'll let Matthew know :)

Rated 5 out of 5 stars

What a top class experience with the…

What a top class experience with the Repair guys , Rich and Mike.
They replaced the tv screen in such a short period. There manner attitude confidence was totally brilliant. Thankyou very much. A excellent job.

Also to the Office manager Cheryl. From the start she was outstanding. Her communication was excellent very helpful and supportive. A brilliant company.

Many Thanks. I am very happy with this experience 😀

27 April 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, I'm very pleased to hear such comments about our staff, and I'll pass these on to them. We're always here if you ever need us again.

Rated 5 out of 5 stars

Good service and lightning quick…

Good service and lightning quick install and troubleshooting from Scott.

Repair guys are easy to communicate with and overall experience has been very positive.

27 April 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, that's really nice to hear! I'll pass the praise on to Scott.

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