Repairguys Reviews 

383
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 354 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the assigned engineers for being exceptionally polite, highly knowledgeable, and extremely professional throughout various home appliance and television repairs. People deeply appreciate the clear and reliable communication channels, noting that support staff consistently provide helpful advance arrival time updates and practical technical guidance. Consumers also highlight the prompt, efficient scheduling process alongside smooth warranty handling, which ensures that complex technical problems are resolved successfully. Reviewers are particularly impressed by the spotless, tidy workspace left behind after visits and the respectful handling of personal properties by technicians.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising engineers for their professional and efficient... See more

Service

Clients share positive opinions on service, highlighting prompt arrival and efficient repairs. Consumers... See more

Product

Users describe positive interactions with product repairs, noting that technicians efficiently resolved... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the helpful and knowledgeable team.... See more

Delivery service

Customers had positive experiences with delivery_service, noting that engineers and drivers consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more

Company replied

Rated 5 out of 5 stars

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more

Company replied

Rated 5 out of 5 stars

Matthew came out to fix my washing machine today & I was amazed by his knowledge & expertise of his work. Matthew has temporary fixed my machine until part is ordered. Very polite,clean & tidy & cont... See more

Company replied

Rated 5 out of 5 stars

Excellent service. From 1st contact to finished repair. The guys kept me informed and were even able to re schedule at short notice. I would definitely recommend them. Scott was amazing, polite and... See more


Company details

  1. Appliance Repair Service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

383 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(383)

354 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and…

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message updates. He stripped the machine and found fault with a Vent Fan, which he had a replacement on the van. However this fault had also caused consequential damage to the Motor and had to be ordered. We waited around a week for the part to arrive and reschedule for a second fix appointment, which was completed successfully. Overall happy with the repair, no fuss or long winded forms. Repair Guys worked directly with Samsung Warranty efficiently and effectively to repair my product.

10 June 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for taking the time to leave us such a detailed review. I'm pleased to hear these comments and will pass them on to the team. We're always here if you find you need us again in the future.

Rated 5 out of 5 stars

Super Guy

Great guy who quickly saw what the problem was and came up with solution.

9 June 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Very efficient and quick

Scott was very efficient and understanding of my needs and got the job done quickly and returned my tv the same day. He put my tv back and handled it with care

8 June 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review

Rated 5 out of 5 stars

LG washing machine repair

Engineer Mathew was very friendly and helpful. The problem was diagnosed very quickly, and then resolved. I am more than happy with the repair and Mathew’s expertise

4 June 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Great service

Great service from Scott at Repair Guys. Prompt booking quick diagnostics and repair.

2 June 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Repair to my LG television.

Scott arrived on time and got straight to work. He replaced the main pcb in my LG television. He then set up my television to receive both satellite and digital channels after doing the Web os software update. Scott was very polite, professional and informative. A positive experience with the repair guys. Thank you.

5 June 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review, I'm delighted to hear you were happy with the service you received from Scott. We're always here if you find you need us back out again.

Rated 5 out of 5 stars

Awesome experience with this company

Awesome experience with this company , needed a repair on tv and was done within days , whole process was made easy and Scott who came out on the day was great
Very polite and efficient I definitely won’t hesitate to use again thank you

5 June 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review, that's great to hear, we're always here if you need us.

Rated 5 out of 5 stars

Matthew fixed it

Matthew came, he saw and he fixed it! Did exactly what was needed did the correct tests and checked that the appliance didn’t have any fault codes showing. No fuss no drama.

4 June 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for you review, glad we could help!

Rated 5 out of 5 stars

Scott and Matt were great

Scott and Matt were great. Very professional and completed my repair quickly. They didn't leave any mess.
Thanks guys.
Highly recommended.

4 June 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Excellent service

Excellent service. Scott fixed the tv prompt . Friendly and efficient would absolutely recommend.

3 June 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Excellent service

Matthew kept me updated with his time of arrival and arrived promptly within the timescales agreed. He quickly diagnosed the issue and gave advice to me. He was helpful and knowledgeable.

2 June 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Excellent service by Ryan the engineer…

Excellent service by Ryan the engineer polite explained issues and how we could fix it items ordered and installed in a satisfactory time
Highly recommended this guy and company

29 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Washing Machine fixed

I had ryan come to fixed my washing machine, he done a check on the whole machine to make sure it was good. A* service, would use again

29 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Ryan was amazing from start to finish

Ryan was amazing from start to finish. Explained the issue. Advised what sorts needed to be ordered and approx how long they would take ect. Second appt booked once parts were in.. I sadly then had to cancel the appt last min and rebook.
Attend to fit parts took all the cardboard and rubbish with him. Would definitely recommend to anyone needing repairs to appliances

21 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your lovely review, I'll give Ryan a pat on the back!

Rated 5 out of 5 stars

My tv needed repairs

My tv needed repairs, Scott replaced with a new screen , Very Professional and Great Communication from this company all steps of the way, friendly and polite , recommended 👍

22 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your lovely review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look