New appliance supplied after 20 + years of old fridge/freezer, which broke down with no possible repair. Great replacement, same size as former appliance, so it fitted into my small flat. Delivered... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Very fast and efficient service. Having been a customer of D&G for many years , the claims process is so much easier now than in previous years and the whole operation is a great deal smoother. It’s... See more
Company replied
I can't fault domestic and general at all. They constantly impress me with their service. I have a number of appliances and jewellery insured with them and they look after their customers. Kassiem (fo... See more
Company replied
Had my Double oven covered by D & G for years, any problems and its been fixed. Got to stage after nearly ten years of almost daily use, the fitter explained that it was getting beyond repair and He w... See more
Company replied
Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.1
Great
139K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
X Box X 3 year warranty with Domestic…
X Box X 3 year warranty with Domestic and General.
So far two repairs but the X Box was returned twice with the exact same fault still evident. Thermal runaway. My initial complaint was never answered, even though I was promised contact from the Resolutions Team within 24 hours. Two weeks later still no contact. Phoned so many times, asked so many times to speak to a manager to escalate. Seems this is not possible. Very poor service and 3 weeks in I am still sat with an X box that is not useable and no idea when or how this will be resolved.
27 April 2026
Reply from Domestic & General - UK
Hi Eric.
Thank you for taking the time to leave us a review.
We are really sorry to hear about the issues you have experienced throughout your repair journey. We always aim to work on a first-fix basis, this cannot always be possible and multiple repairs may be required. We do appreciate this it not ideal, and we sincerely apologise for any inconvenience caused by this.
So we can investigate this matter further and better advise you, please send your full name and full address to hello@domesticandgeneral.com stating that you have left a review with a description of the issue and a copy of your review.
We appreciate the feedback.
Thank you,
Ben
D&G Team
The worst service do not waste ur money…
The worst service do not waste ur money use a better company for repairs- over deliver and under promise
27 April 2026
Unprompted review
Reply from Domestic & General - UK
Hi Sally.
Thank you for taking the time to leave us a review.
We are very sorry to hear that you are not happy with the service you have received, we always aim to provide great service wherever possible. We would be keen to look int this further for you to see what further support we can provide.
So we can investigate this matter further and better advise you, please send your full name and full address to hello@domesticandgeneral.com stating that you have left a review with a description of the issue and a copy of your review.
We appreciate the feedback.
Thank you,
Ben
D&G Team
My policy has been cancelled
My policy has been cancelled, yet renewal letters and other communications continue.
I am raising an objection to the processing of my personal data under Article 21 GDPR. I require all such communications to stop immediately.
I request contact to resolve this issue and confirm cessation of further correspondence.
1 April 2026
Unprompted review
Reply from Domestic & General - UK
Hi Naomi,
Thank you for sharing your concerns.
I am sorry to hear that you are continuing to receive renewal letters and other communications after your policy has been cancelled. I understand your objection to the processing of your personal data under Article 21 GDPR and appreciate you bringing this to our attention.
To allow us to investigate this fully and ensure all appropriate records are updated, please email us at Hello@domesticandgeneral.com and reference this review in your message.
This will allow the relevant team to review your account details and confirm that further correspondence has ceased.
Thank you,
Louise,
D&G Team.
Don’t bother taking out insurance with…
Don’t bother taking out insurance with an important appliance save the money instead and buy yourself a new machine! I have had three call outs in three months over my washing machine in each instance I have needed a new part where I have been left without a washing machine for two weeks, with two small children there is no urgency. This third time I requested a new machine as can get next day delivery on a machine quicker than the part. However I have been told I’ll only get a machine if it’s written off and I’ll have to wait for a repair, there are other insurers that if you have so many call outs within a period they’ll replace the machine. Not domestic and general they expect to make you wait for weeks for a spare part even when your machine has been broken three times in three months surely that’s a sign of a replacement needed. They wanted me to take out insurance on other appliances but if I am getting this over a washing machine imagine if it was a fridge! Just don’t bother with them save your money or go with another insurance company. Oh and their escalation/ complaints team don’t expect a quick response from those either!
27 April 2026
Unprompted review
Reply from Domestic & General - UK
Hi there Emma,
Thank you for taking the time to leave this review and share your experience.
We're very sorry to hear about the issues you've encountered and the delays that you've experienced. We do aim to fix appliances as quickly as possible, however we do understand that sometimes parts are needed and that can cause delays. However we're keen to take a look into this to see what we can do to help. If you could please take a moment to email us at Hello@domesticandgeneral.com and provide your full name, full address and a copy of this review.
Please be assured customer satisfaction is important to us and your comments will be passed on to the relevant department and will be taken on board.
Thank you,
Andrew
D&G Team
Person who came to service boiler was polite and worked well!
Person who came to service boiler was polite and worked quickly and well
18 February 2026
Unprompted review
Reply from Domestic & General - UK
Hello Anna,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
I am pleased to read you found your engineer polite and efficient
Thank you,
Nick
The D&G Team
As I said before I’ve been with D&G for…
As I said before I’ve been with D&G for many years, their policies are 2nd to none. All round 10 out of 10 Excellent customer service and very knowledgable.
21 February 2026
Unprompted review
Reply from Domestic & General - UK
Hello Anna,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
I am pleased to read you found our agents knowlegable and efficient
Thank you,
Nick
The D&G Team
Reply from Domestic & General - UK
Hi Raymond,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how happy you were with the service provided.
Thank you,
Lauren
D&G Team
I have 2 tablets which is my sons he as…
I have 2 tablets which is my sons he as ADHD. He cracked the screen. So I sent in for repair. Was told wrong serial number. Bear in mind I have been paying monthly on both. I only have 2 tablets. But paying for wrong ones. I also paid the £50 to get repaired. Never got that back. I have a lot of items on RPC but argos or domestic and general can tell me what they are. Why argos don't put what they are I don't know. I know date is in past but tablet been going back and forth. Now I have got him a new one. But still like to get others FIXED if I can. Or get my 3x£50 returned to me.
19 February 2026
Unprompted review
Reply from Domestic & General - UK
Hi there.
Thank you for taking the time to leave us a review.
We are very sorry to hear about the issues and delays you have experienced in getting your tablets repaired. When arranging a repair, it is very important that the details we have are correct to ensure that the repair process is as efficient as possible. If any details are wrong, this can result in delays. We do appreciate this is not ideal and we sincerely apologise for any inconvenience this has caused.
We always aim to provide great service, and we would be keen to take a look into this further for you. So we can investigate this matter further and better advise you, please send your full name and full address to hello@domesticandgeneral.com stating that you have left a review with a description of the issue and a copy of your review.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Absolutely useless!!
Absolutely useless!!! My elderly disabled mother has all her white goods insured and has done for many years.
They were very slow to fix the washing machine when that broke and now her fridge freezer has broken all her food has gone off and shes been told it'll take a week to sort out. Absolutely disgraceful to leave an old woman with no food!! No service of any kind at the weekend either how utterly pointless
25 April 2026
Unprompted review
Reply from Domestic & General - UK
Hi Victoria,
I'm sorry to read that you're unhappy with the service your mother has received.
We can understand your frustrations given the delay that occurred with the washing machine repair and now the delay in sending out an engineer to repair the fridge freezer.
We strive to provide a high level of service to all our customers, regardless of their circumstances, and I'm truly sorry if we have fallen short of your expectations.
I want to assure you that we take your feedback seriously and will use it to improve our services.
We're keen to take a look into this to see what we can do to help. If you could please take a moment to email us at hello@domesticandgeneral.com with the account holder's full name and address details, we'll be more than happy to help.
Thank you,
Sam
D&G Team
Excellent Service i would give 10/10
23 April 2026
Unprompted review
Reply from Domestic & General - UK
Hello Huma,
Thanks for giving us 5 stars!
We're pleased to see how happy you were with the service you received.
Thank you,
Shane
D&G Team
Appliances yes - home repairs, not so much.
I used D & G for years with appliance cover - always easy to deal with and booked in good tradespersons to make repairs/replacements.
However, I also took their home insurance, plumbing, electrical, drainage etc.
I had an electrical problem that meant the kitchen was getting no power. Through my policy D & G subcontracted this to Sedgwick, who booked a spark, that didn't show twice in a week, this was deemed "an emergency" by D & G and it's not felt like that since, or the level of service I'd expect. With two young kids not ideal and why I purchase cover.
D & G apologised, but that was pretty much it.
I've since cancelled all policies with D & G.
23 April 2026
Unprompted review
Reply from Domestic & General - UK
Hi Craig,
Thanks for taking the time to leave us a review.
Whilst we are pleased to see how impressed you were with our appliance repairs. It's very disappointing to se you've had such a poor experience with your plumbing, electrical and drainage plan.
If you would like to discuss this further please send us a message via one of the links below.
Twitter/X: https://www.x.com/DandG_Global
Facebook: https://www.facebook.com/DandGGlobal
Thank you,
Shane
D&G Team
DnG top of te list
My experience with DnG was clear understanding, no jargon plain English, the rep knew what he was talking about and left nothing to chance, all was explained.
25 April 2026
Unprompted review
Reply from Domestic & General - UK
Hi Rob,
Thank you for taking the time to leave us a review.
We are very happy to hear that you are happy with the service provided by the agent you have spoken to, great customer service is important to us.
We appreciate the feedback.
Thank you,
Ben
D&G Team.
Rubbish Service
Contacted Domestic and General to inform them of a fault with my mothers boiler. I was told when the engineer serviced the boiler a few weeks ago he wrote in his report there was a fault with a valve but he did not inform my mother as she is elderly and he didn't want to confuse her. Their policy is they are supposed to inform the house owner and it is the house owners responsibility to book the repair. Well you cannot book a repair you have not been made aware of. My number is on the account but no attempt was made to contact me. So now the boiler has gone off and my mother has no hot water or heating . She is 93, disabled and housebound and I am being told an engineer cannot come out for another 4 days . Rubbish customer service from rude people talking poor English . Yes they say they understand my concerns but no help whatsoever. They will escalate my complaint to the complaints dept. Great but I want an engineer to fix the boiler not an apology. Will be cancelling my policy.
25 April 2026
Unprompted review
Reply from Domestic & General - UK
Hi Louise.
Thank you for taking the time to leave us a review.
We are very sorry to hear about the delays you have experienced and that you are not happy with the service you have received. We always aim to ensure that repairs are carried out as efficiently as possible, we do understand that the delays you have experienced are far from ideal.
We would be keen to take a look into this further for you. So we can investigate this matter further and better advise you, please send your full name and full address to hello@domesticandgeneral.com stating that you have left a review with a description of the issue and a copy of your review.
We appreciate the feedback.
Thank you,
Ben
D&G Team
First time I’ve made a claim through…
First time I’ve made a claim through domestic and general and been with them for many years.
But wow ! They are very fast, I put in my Repiar Request for my PS5 due to randomly shutting down and then next day DPD at my door ready to collect my Ps5 (I made my own box but if you do claim they have a box ready for your console lol) and 2 days later it was back in my house working perfectly. They even replaced my Controller thumb sticks. Due to stick drift
So happy to say I would recommend this company to anyone who wants peace of mind that you will be in safe hands if you ever claim.
And a special thanks to Phil Repair technician and Gary Test engineer thank you both
21 April 2026
Unprompted review
Reply from Domestic & General - UK
Hi Ryan,
Thank you for sharing such a great review! We're really pleased to hear how happy you were with the service you received by Phil and Gary on your PS5 repair.
Should you need us again, we'll be more than happy to help!
Thank you,
Lauren
D&G Team
Hassle free replacement American style Fridge/Freezer
I had an issue with my American style fridge freezer and I contacted D&G team and had an appointment booked for an engineer visit to take a look at it. After consultation, it was concluded that they couldn't fix it and a replacement fridge freezer was recommended. I was immediately contacted by the D&G team and a link with replacement options was shared with me. I selected my replacement brand/model and it was delivered on time and hassle free. So far so good, I'm enjoying my new product.
22 April 2026
Unprompted review
Reply from Domestic & General - UK
Hi there.
Thank you for taking the time to leave us a review.
It is great to hear that you are happy with your replacement journey with us, we understand your appliances are very important, so we do everything we can to ensure this is as efficient as possible. Should you need us again, please do contact us. We hope you enjoy your new fridge-freezer!
We appreciate the feedback.
Thank you,
Ben
D&G Team.
Quick and efficient response
Quick and efficient response, by all from the point of break down to product engineer checking, to communicating the outcome, offer of replacement fridge freezer, selection options and to the actual delivery arrangement and delivery.
10 March 2026
Unprompted review
Reply from Domestic & General - UK
Hello Sofina,
Thank you for taking the time to leave us such a great review.
We're pleased to see how impressed you were with our speed and efficiency throughout your recent fridge freezer claim.
Should you need us again please do not hesitate to get in touch.
Thank you,
Shane
D&G Team
Excellent to deal with
Excellent to deal with, very pleased with outcome
16 April 2026
Unprompted review
Reply from Domestic & General - UK
Hi Brian,
Thanks for giving us 5 stars!
We're pleased to see that you found us to be excellent to deal with and that were able to provide you with a satisfactory outcome.
Thank you,
Shane
D&G Team
Never autorenew a policy
Never autorenew a policy. On 2 occasions I have received renewal quotes which have increased by 33% this year.
2 of the appliances had increased to over £16.00 a month each.
When I spoke to customer service to cancel the policies I was told the increase was due to repair costs increasing.
I was then asked if they could look at the system to give me an alternative quote, I was then quoted £11 for one Appliance and £6 for the other. Both quotes were lower than last year's policy.
I can only imagine how many retailers get a cut off the original policies. The the new quotes remove all the back handers leaving just D&G as the insurer.
24 April 2026
Unprompted review
Reply from Domestic & General - UK
Hi Simon.
Thank you for taking the time to leave us a review.
We are sorry to hear that you are unhappy with the initial renewal figures that were provided to you, these quotes are generated as a result of various factors. We always aim to provide as much assistance as possible when discussing policies and their prices. If you need any further assistance with this, please do call us on 0333 000 4966.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Very satisfied with the work that was…
Very satisfied with the work that was carried out by Domestic & General-UK, First Class Engineer.
24 April 2026
Unprompted review
Reply from Domestic & General - UK
Hi Gordon.
Thank you for taking the time to leave us a review.
We are really pleased to hear that you have had a good experience with us and that you are happy with the service provided. If you need any further assistance, please don't hesitate to contact us.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Reply from Domestic & General - UK
Hello Susan
Thanks for sharing a review and for rating us so highly, we really appreciate it!
I am pleased you read you found our service very quick and efficient.
Thank you,
Nick
The D&G Team
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