The guy who came to deliver the wine cooler couldn’t have been more helpful so I’d give him 5 stars. But unfortunately because of the stairs it required a 2 man job - this could have been resolved... See more
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Review summary
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My cable had a few breaks in the 15m lead, unsure how, it must have been tying the lead back up after use. Anyway, I had a three year policy c/o Argos, which had six months still running. D&G arrang... See more
Company replied
The men were very patient and a problem getting the old appliance out as a light switchwas stopping the appliance out. He turned the elec of and took the ot the wall got the fridge out and the new one... See more
Company replied
We tend to get major appliances covered for peace of mind really. We find Domestic and General are good. We set up an account which is easy to monitor our cover. It is easy to use. When we do speak to... See more
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Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.3
Excellent
157K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have been a customer of DOMESTIC & GENERAL
Have been a customer of DOMESTIC & GENERAL for a number of years and I must say from start to finish they were first class. Phoned on Monday engineer was there within 2 days washer condemned same day😞replaced the following week day to suit my schedule. 10\10
7 September 2026
Reply from Domestic & General - UK
Hi Stephen,
Thank you for sharing such a great review!
We're really pleased to hear how impressed you are with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Very prompt response and replaced with…
Very prompt response and replaced with a new washer 3 days later!
17 September 2026
Reply from Domestic & General - UK
Hi Lynne,
Thanks for taking the time to rate us so highly, we really appreciate it!
It's great to hear that you received such a prompt response and quick delivery of your replacement appliance.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Our tv replaced
Our tv died. It was deemed not repairable. A replacement was delivered very quickly. Only thing as it was wall mounted did not include installation. That would have made it better as we both pensioners
24 September 2026
Reply from Domestic & General - UK
Hi,
Thanks for taking the time to share your 5 star review!
We're pleased to hear that, although we were unable to fix your TV, we were able to arrange a replacement to be delivered very quickly, but appreciate your feedback regarding the installation not being included.
Your feedback is important to us. Your comments will be passed on to the relevant department and taken on board.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hi Brian,
Thanks for taking the time to share your 5 star review!
We're pleased to hear that you are impressed with the service you received from the friendly and competent engineer.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hi Susan,
Thanks for taking the time to share your 5 star review!
We're pleased to hear that you received such a helpful and understanding service.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
No fuss or problems
No problem,no fuss quick change over with new unit and normal service resumed
17 September 2026
Reply from Domestic & General - UK
Hi Raymond,
Thanks for taking the time to share your 5 star review!
We're pleased to hear that you are impressed with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Quick and convenient to get my itims…
Quick and convenient to get my itims insured have been insured with domestic and general for a good few years now have had repairs and replacement a few times quick and reliable service hassle free agents knowledgeable and polite
15 July 2026
Unprompted review
Reply from Domestic & General - UK
Hi Lorraine,
Thanks for taking the time to share your 5 star review!
We're pleased to hear that you are impressed with the service you have received over the years and appreciate that it has been reliable and hassle free.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
The engineer who repaired my oven was…
The engineer who repaired my oven was very thorough and did a great job of fixing it, he arrived at the time specified and was friendly and courteous. I would certainly recommend him.
28 August 2026
Reply from Domestic & General - UK
Hi there William,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided was and that you would recommend the use of our services!
Thank you,
Andrew
D&G Team
Domestic & General were very helpful &…
Domestic & General were very helpful & supportive.
Our claim was dealt with immediately & efficiently.
Excellent service
25 September 2026
Reply from Domestic & General - UK
Hi there Mike,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how prompt and efficient the service provided from us has been!
Thank you,
Andrew
D&G Team
written off TV replacement
ordering a replacement TV was straightforward and easy. however, the first options for a new TV were all below the specs of my original TV. after emailing someone a suitable replacement was offered. you should be offered a similar or better product after a write off, many people wouldn't know the specific details or technical jargon of TVs and would choose a lesser quality TV without realising, that's unfair!
19 September 2026
Reply from Domestic & General - UK
Hi there,
Thank you for taking the time to leave this review and share your experience.
Whilst we're we're pleased to hear that we were able to get you a brand new TV under the plan, we do apologise that the initial selection offered weren't a suitable specification, we attempt to provide the correct replacement based on the specs of the current model.
Please be assured customer satisfaction is important to us and your comments will be passed on to the relevant department and will be taken on board.
Thank you,
Andrew
D&G Team
Reply from Domestic & General - UK
Hi there Brian,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us has been!
Thank you,
Andrew
D&G Team
Very good customer service
Very good customer service. The lady I spoke with was excellent.
21 September 2026
Reply from Domestic & General - UK
Hi there,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us has been!
Thank you,
Andrew
D&G Team
Great fast response
Great fast response. Unable to repair washing machine, so a replacement was found and ordered immediately.
21 September 2026
Reply from Domestic & General - UK
Hi there Colin,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided has been and we hope you enjoy using the new appliance!
Thank you,
Andrew
D&G Team
Finally!
When I had caused chaos because the first fridge sent wouldn’t fit into the space, you could not have been more helpful in sorting things out and the replacement arrived on time and fitted!
Thank you for your patience and good humour.
I worry about the men delivering the articles. They have poor English and when I asked where they were going next they hadn’t a clue. They just follow the Sat nav slavishly. I foresee problems for them.
24 September 2026
Reply from Domestic & General - UK
Hi there,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear that we were able to get the issues resolved regarding the Fridge replacement!
Thank you,
Andrew
D&G Team
Very pleased had repair done within 4…
Very pleased had repair done within 4 days of reporting fault excellent service cannot remember date
2 September 2026
Reply from Domestic & General - UK
Hi Rita,
Thank you for the high rating.
We're happy that you've received excellent service.
Please reach out to us, should you need anything else.
Have a wonderful evening.
Thank you,
Emma
D&G Trustpilot Team
Happy customer
Uptil, now i had no problem, and got my queries resolved wilh satisfaction.
Also, got the voucher when unable to fix the problem.
I recommend them extremely.
25 September 2026
Unprompted review
Reply from Domestic & General - UK
Hi Daisy,
Thank you for taking the time to leave us a 5 star review.
We’re delighted to hear that you would recommend our services.
If you need any further assistance, please don’t hesitate to get in touch.
Wishing you a wonderful day.
Thank you,
Emma
D&G TrustpilotTeam
the customer care representative …
the customer care representative was very very
help full and fully understood what my requirements were she offered my a very competetive quote with the pay monthly options which i accepted
22 September 2026
Reply from Domestic & General - UK
Hi Nishaat,
Thank you so much for sharing such a great review!
We're really pleased to see how happy you are with the service you received with Domestic and General regarding insurance quotes.
Should you need any further assistance please get back in contact.
Have a brilliant day.
Thank you.
Emma
D&G Trustpilot Team
It was a complete fiasco
It was a complete fiasco. The men arrived late, couldn't find the water shut off tap. Couldn't do the installation and I opted for them to leave the new machine with me while I sorted out a plumber that they thought I needed and I was left to dispose of the old machine.
Contacted a plumber , he found the tap immediately and turned the water off and installed the new machine in less than 30 minutes. Because this was an emergency call out it cost me £300 which I look to you to reimburse. Within a further 30 minutes a scrap man had collected the old machine.
17 September 2026
Reply from Domestic & General - UK
Hi Wingco,
Thank you for taking the time to write your review.
We are sorry to hear the problem you have had getting your water switched off, so our engineers were unable to plumb in your machine.
If you would like us to look into this for your please contact Product replacement on
0800 597 8608
Weekdays, 8am – 6pm
https://www.domesticandgeneral.com/content/contact-2
Live Chat Weekdays, 8am – 6pm and Saturdays, 8.30am – 4.30pm
Thank you,
Emma
D&G Trustpilot Team
Domestic and General I would recommend…
Domestic and General I would recommend if you are looking for home insurance and insuring your electrical appliances. Great customer service - appliance faults dealt with immediately no long waits for replacements .
18 September 2026
Reply from Domestic & General - UK
Hi Yvonne,
Thank you so much for taking the time to leave us a 5 star review, It truly means a lot.
We’re delighted to hear that you’d happily recommend our services.
If there’s ever anything more, we can do for you, we’re always here and happy to help.
Wishing you a lovely day.
Thank you,
Emma
D&G Trustpilot Team
Domestic and General are corrupt and…
Domestic and General are corrupt and hopless.
They disconnected the gas from a 7 way let, my correspondence address, instead of another address. It left 1 house in a dangerous state and 7 tenants without cooking and hot water. I had to call a plumber at 11pm to reconnect.
Domestic and General say they have no record of working at my correspondence address.
Caused my business problems and costs and take no responsibility
I have cancelled my 4 boiler policies with them. I have been ripped off.
EDITED: D&G thank you for your reply. I have never been ripped off and fobbed off and lied to by a nicer more charming group of people, it almost like youare trained to manipulate the outcome ro fit your agenda.
17 August 2026
Unprompted review
Reply from Domestic & General - UK
Hi James,
Thank you for taking the time to share your experience with us.
We are extremely sorry to hear the experience you had with the properties you let, this is not something we like to hear from our customers.
If you would like us to investigate this for you, please reach out to us on the social media link below.
Alternatively, you can send us an email to our Trust Pilot team at hello@domesticandgeneral.com using the subject as Trust Pilot.
Remembering to add your plan number and your full name and address including postcode, alongside a copy of this Trust Pilot review.
Twitter/X: https://x.com/
Thank you,
Emma
D&G Trust pilot Team
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