The guy who came to deliver the wine cooler couldn’t have been more helpful so I’d give him 5 stars. But unfortunately because of the stairs it required a 2 man job - this could have been resolved... See more
Company replied
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Review summary
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What people talk about most
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My cable had a few breaks in the 15m lead, unsure how, it must have been tying the lead back up after use. Anyway, I had a three year policy c/o Argos, which had six months still running. D&G arrang... See more
Company replied
The men were very patient and a problem getting the old appliance out as a light switchwas stopping the appliance out. He turned the elec of and took the ot the wall got the fridge out and the new one... See more
Company replied
We tend to get major appliances covered for peace of mind really. We find Domestic and General are good. We set up an account which is easy to monitor our cover. It is easy to use. When we do speak to... See more
Company replied
Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.3
Excellent
157K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The fridge/freezer was replaced and…
The fridge/freezer was replaced and delivered on time and done and dusted within 15 minutes with the minimum of fuss.
19 September 2026
Reply from Domestic & General - UK
Hello Barbara,
Thank you for your five star review. It's great to know you're happy with the fridge freezer replacement service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Reply from Domestic & General - UK
Hello Graham,
Thank you for your five star review. It's great to know you're happy with the service Sean provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Have to push for replacement
Took three engineer visits over three weeks and a complaint from me to finally get D+G to agree to replace my washing machine I've had insured with them for 13 years. Then the process is simple and quick, although the delivery was half an hour later than the given slot.
25 September 2026
Reply from Domestic & General - UK
Hello Joanne,
Thank you for taking the time to leave a review and for letting us know about the service your received.
Your feedback is important and helps us to improve the service we provide.
Please never hesitate to get in touch for any issue/query, we're always happy to help.
Thank you,
Richard.
D&G Team.
Engineer …
Didn’t wait long for engineer to come out and he was very helpful and fixed the problem straight away
27 August 2026
Reply from Domestic & General - UK
Hi Tracy,
Thanks for taking the time to share your 5 star review!
We're pleased to hear that you are impressed with the service you received and how quickly the engineer repaired your appliance.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Good professional service
2 September 2026
Reply from Domestic & General - UK
Hi Alex,
Thanks for taking the time to share your 5 star review!
We're pleased to hear that you are impressed with the professional service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Washing machine engineer
Engineer was very efficient and tidy could not of asked for a better engineer
25 September 2026
Reply from Domestic & General - UK
Hi Mr Glover,
Thanks for taking the time to share your 5 star review!
It's great to hear how pleased you are with the service you received from the engineer.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Absolutely painless.
Absolutely painless.
Quick, efficient and painless. Getting the TV up and running a delightful doddle and the quality of the picture is wonderful - Yes I am totally pleased with the whole process
Thank you
26 September 2026
Reply from Domestic & General - UK
Hi Jan,
Thanks for taking the time to share your 5 star review!
It's great to hear how pleased you are with the quick, efficient and painless service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hi,
Thanks for taking the time to share your 5 star review!
It's great to hear how pleased you are with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
From first phone call to call round…
From first phone call to call round very quick,
Fixed on first call round no waiting for parts.
5 September 2026
Reply from Domestic & General - UK
Hi Copsey,
Thanks for taking the time to share your 5 star review!
We're pleased to hear that you are impressed with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
A excellent 1st class company thats…
A excellent 1st class company thats very reliable and offer a service 2nd to none15
15 September 2026
Reply from Domestic & General - UK
Hi William,
Thank you for sharing such a great review!
We're really pleased to hear how impressed you are with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Good experience
My washer/dryer was very old and parts could not be obtained. Under the monthly warranty that I'd been paying I was insured for a replacement. The whole experience was very good indeed and I hardly had to think about anything. It all happened on a Friday and my replacement washer/dryer was delivered on Sunday so that was very quick. I would recommend this service and all the staff concerned were lovely. Thank you.
20 September 2026
Unprompted review
Reply from Domestic & General - UK
Hi Carol,
Thanks for taking the time to rate us so highly, we really appreciate it!
We're pleased to hear that, although we were unable to fix your washer dryer, we were able to arrange a replacement to be delivered so quickly.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Been with D&G for boiler insurance for…
Been with D&G for boiler insurance for many years no issues however I find for the last 2 months im still having to call every 2 weeks due to a shocking complaint process, no resolution to me being overcharged, conflicting information from advisors on quotes and the length of time a quote is valid for, numerous escalation codes generated, 1 missed call (I have a busy life, i dont sit by my phone) means they close the complaint and the process starts all over again, any letter does not give an outcome ie we are reducing the DD, oh no, it stays at a price they admit is wrong and apologise for, its just exhausting. The service care team ie complaints dont take calls? so its a 30 minute call each time explaining the issue, notes being reviewed, further ec codes generated, do they not care if FOS now seems the only route? can we not just get this sorted on 1 call. Lynn
18 August 2026
Unprompted review
Reply from Domestic & General - UK
Hi Lynn,
Thanks for taking the time to leave a review.
I'm deeply sorry to hear about the experience you've had with us in relation to your boiler protection plan, and any inconvenience or stress that has been caused.
We strive to provide a high level of service to all our customers, regardless of their circumstances, and I'm truly sorry if we have fallen short of your expectations.
We're keen to take a look into this to see what we can do to help. If you could please take a moment to email us at hello@domesticandgeneral.com with your full name and address details, we'll be more than happy to help.
Thank you,
Sam
D&G Team
The engineer was on time with the…
The engineer was on time with the appointment soon found the fault and replaced it very polite 4
4 September 2026
Reply from Domestic & General - UK
Hi Lawrence,
Thanks for taking the time to share your 5 star review!
We're pleased to hear that you are impressed with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Long wait for repair
Waited far too long for repair and had to insist on a new machine.
When I ordered the new machine it came in two days. Delivery people were great , installed in minutes.
I would give them 5 stars!
19 September 2026
Reply from Domestic & General - UK
Hi June,
Thanks for taking the time leave a review and feedback on the service you received.
We're sorry to hear that there you experienced a long delay with the repair before a replacement appliance was agreed.
We aim to complete all repairs on a first visit basis, so it's disappointing to see that you experienced long delays.
We are pleased to hear that the delivery of your replacement went well however.
Your feedback is important to us. Your comments will be passed on to the relevant department and taken on board.
Thank you,
Sam
D&G Team
Offered a replacement below original…
Offered a replacement below original specification.
18 September 2026
Reply from Domestic & General - UK
Hi,
Thanks for taking the time leave a review and feedback on the service you received.
We're sorry to hear that the replacement appliance offered did not meet the same specifications as your original appliance.
We do our best to provide the most suitable replacement options available so we do apologise that we were unable to do so on this occasion.
So that we can assist you, please get in touch with our product replacement team on 03330004970 Mon-Fri 09:00-17:00 or through their live chat: https://www.domesticandgeneral.com/content/help-advice-section/faq/replacements
I want to assure you that we take your feedback seriously and will use it to improve our services.
Thank you,
Sam
D&G Team
My TV broke down and Domestic & General…
My TV broke down and Domestic & General were fantastic. They assessed it quickly and replaced it with a brand new TV with no hassle at all. The process was fast, smooth, and the customer service team kept me updated throughout.
Really impressed with how quickly they sorted everything. Highly recommended!
21 September 2026
Reply from Domestic & General - UK
Hi Jimmy,
Thank you for sharing such a great review!
We're really pleased to hear how impressed you are with the service you received.
We really appreciate you telling us about the speed of service you received when assessing your broken TV and then replacing it.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hi Dave,
Thanks for taking the time to rate us so highly, we really appreciate it!
It's great to hear how pleased you are with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Have been a customer of DOMESTIC & GENERAL
Have been a customer of DOMESTIC & GENERAL for a number of years and I must say from start to finish they were first class. Phoned on Monday engineer was there within 2 days washer condemned same day😞replaced the following week day to suit my schedule. 10\10
7 September 2026
Reply from Domestic & General - UK
Hi Stephen,
Thank you for sharing such a great review!
We're really pleased to hear how impressed you are with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Very prompt response and replaced with…
Very prompt response and replaced with a new washer 3 days later!
17 September 2026
Reply from Domestic & General - UK
Hi Lynne,
Thanks for taking the time to rate us so highly, we really appreciate it!
It's great to hear that you received such a prompt response and quick delivery of your replacement appliance.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Our tv replaced
Our tv died. It was deemed not repairable. A replacement was delivered very quickly. Only thing as it was wall mounted did not include installation. That would have made it better as we both pensioners
24 September 2026
Reply from Domestic & General - UK
Hi,
Thanks for taking the time to share your 5 star review!
We're pleased to hear that, although we were unable to fix your TV, we were able to arrange a replacement to be delivered very quickly, but appreciate your feedback regarding the installation not being included.
Your feedback is important to us. Your comments will be passed on to the relevant department and taken on board.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
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