Rentumo UK Reviews 

1,019
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 360 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently found the platform easy to use and navigate, appreciating its well-organized structure and smooth process for finding rental options, often highlighting accurate listings and quick alerts. Reviewers consistently praised the helpful, responsive, and professional customer support and staff for resolving issues and providing clear communication. However, some customers noted issues with slow property notifications and limited search options. A few people also reported customer service lacked human interaction, describing it as unhelpful or relying on AI. Additionally, concerns were raised about properties listed by agents or already let, causing frustration.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, praising the responsiveness,... See more

Website

Clients share positive opinions on the website, with many reviewers finding it a powerful and useful tool for... See more

User experience

People report positive experiences with user experience, finding the platform convenient, efficient, and easy... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and efficiency in resolving... See more

Service

Users describe positive interactions with service, with many reviewers expressing satisfaction and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I used Rentumo briefly for my apartment search and it was a pretty nice experience. There were multiple options and I received immediate call backs for my let requests. Also, the ease of search and s... See more

Company replied

Rated 4 out of 5 stars

I recently used Rentumo while searching for a rental property. The platform provides listings from multiple sources which can be helpful when looking for available properties in one place.

Company replied

Rated 3 out of 5 stars

I found a lot of listings on the website but they were listed by agents. I was actually looking for listings directly from landlord but didn't find any. Customer service is reliable

Company replied

Rated 5 out of 5 stars

Fast and straight forward sign up, got lots of updates following the sign up with flats and apartments that I was interested in, also in my process range too. The team are so helpful and will assist i... See more

Company replied


Company details

  1. Property Management Company
  2. Online Marketplace
  3. Real Estate Agents

About Rentumo UK

Written by the company

Rentumo.co.uk is the ultimate tool for finding rental homes in the UK. With over 1.000 verified websites, you get access to automated searches and instant notifications for new listings.

From studios to family homes, Rentumo.co.uk makes searching and connecting easy: all in one place.
Ready to start your search for a new home? 👇

Discover all listings

Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,019)

354 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

yeah, no. shady.

yeah, you cancel and then get forced to leave a positive review otherwise they will not accept the cancelation.

shady, stay away.

8 April 2026
Unprompted review
Rated 1 out of 5 stars

Issues with subscription cancellation

After cancelling my subscription, I was then charged a reoccurring rate. Upon contacting support, I received an email saying that I had cancelled it a few hours too late, and normally in these circumstances they wouldn’t be able to issue a refund.

They then continue to write, that if I left them a five star review on Trustpilot, the refund would be issued.

Not only does this go against Trustpilot’s review policy, it is also misleading to consumers and falls into unfair commercial practices, as it manipulates reviews and pressures customers.

If you face the same problem, I suggest you raise a dispute with your bank and attach the email sent by the company.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Forces you to write a positive review on TrustPilot to cancel your subscription

28 April 2026
Unprompted review
Rated 1 out of 5 stars

This place bribes users for reviews

This place bribes users for good reviews. If you see anything decent said never forget — they literally won’t give a legally required refund until you post a feel good review for their parasitic company.

Burn. For. Eternity.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

Extortion

They told me I had to write a good review to get my money back. Guess what, I'm writing a bad review and disputing the charge with my bank.

29 April 2026
Unprompted review
Rated 2 out of 5 stars

Shady Review Tactics

Their service was decent until I tried to cancel my subscription. I was told that somehow I'd passed the date to cancel my subscription (no mention of this anywhere) and that if I wanted a refund, I'd have to submit a positive trustpilot review. Pretty shady and won't be using them again.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

Warning

Warning - hold refunds hostage to positive reviews. Inducements for positive reviews include stating they will only refund if a positive review is given first.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company. Bribing people into leaving positive reviews on Trustpilot in return to get their falsely charged money back. Scammers.

28 April 2026
Unprompted review

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