Terrible experience—they are total scammers! The €1 subscription trap is a lie; without you realizing it, after a week they bill you for a $40 premium subscription, and if you don't cancel, daily inte... See more
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It's a useless service. It exists only to take advantage of people looking for housing in the tough Netherlands market. They charge you as soon as the trial ends and refuse to refund you even thou... See more
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Never ever use this service. Signed up for the “free” trial of €1 in the Netherlands and ended up paying €80 for a monthly payment and “collection fees”. You wont find genuine housing listings and the... See more
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Had difficulty canceling my subscription, but Rentola was quick and helpful to clear things for me.
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Company details
Written by the company
Op zoek naar je volgende huurwoning? Rentola is je beste keuze! Bij Rentola maken we het eenvoudig voor huurders en verhuurders om met elkaar in contact te komen, zodat je snel en efficiënt je ideale woning kunt vinden. Of je nu op zoek bent naar een appartement, huis of kamer, Rentola biedt een breed scala aan huurwoningen die passen bij elk budget en elke levensstijl. Met beschikbare aanbiedingen op de door jou gekozen locatie maakt ons platform je zoektocht moeiteloos en geeft het je de beste kans om je perfecte huurwoning te bemachtigen. Heb je hulp nodig of vragen? Ons vriendelijke supportteam staat klaar om je bij elke stap te begeleiden. Je kunt ons gemakkelijk bereiken via Rento, onze virtuele assistent te vinden op onze FAQ-pagina, of door het contactformulier in de Algemene Voorwaarden op onze website in te vullen. Bij Rentola streven we ernaar om jouw huurervaring eenvoudig, transparant en volledig stressvrij te maken.
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1.9
Poor
678 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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I did not sign up and was charged ..
I did not sign up and was charged ... I feel scammed ... website useless .. I am not unusual, many people have been scammed
18 May 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello John,
We’re sorry to read that this experience left you feeling this way. We understand how concerning it can feel when a charge appears that you did not expect.
All accounts are created manually by customers themselves, and payment details are entered personally during registration. We have no way to register or charge someone without their own action.
We would genuinely like to review your specific case to clarify what may have happened.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Taking advantage of desperate people
Scam!! I made an account a few months ago and canceled my subscription. Didn’t get a cancellation notice found out they were still charging me after i kept refunding it they threatened me with legal action , i got scared so i paid for that one. I then emailed them that i wanted my account deleted then cuz i thought after i paid everything was settled. They said they deleted it, thought it was finally over, until i realized i got charged again a month later, after refunding that I got angry and emailed them again asking, why im still getting charged? They responded with “they will investigate and need this and that from me screenshots from the receipt” then they made up a story about me having signed up accidentally with a different account thats why im still getting charged and i need to pay 3 more times for that account cuz the invoices where unpaid. I immediately block them from my bank.
8 May 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Avantika
We’re truly sorry to read how stressful and overwhelming this situation has been for you. We understand how unsettling it can feel when there is ongoing uncertainty around cancellations and charges.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address.
You can cancel your subscription directly through your account on the portal or by submitting a request via the contact form on our website, which allows our support team to receive and process your cancellation correctly.
We would very much like to carefully review your case and clarify exactly what happened in your situation.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Do not sign up
Do not sign up! I did not sign up for their service, but charged €39 despite never having looked at the website, nor providing any service. When I refunded the amount, they have been threatening me with a debt collection agency.
9 May 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Lucia,
We’re sorry to read that this situation has left you feeling concerned. We understand how stressful it can be when there is confusion around registration and billing.
All accounts are created manually by customers themselves, and payment details are entered personally during registration. We have no way to register or charge someone without their own action.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions clearly stated.
We would very much like to review your case carefully and clarify what happened in your specific situation.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Rentola, scammers, Stay away from this people
Stay away from this people, they are scammers
7 May 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Izuchukwu,
We’re sorry to see that your experience led you to feel this way. That’s certainly not the impression we aim to leave.
We would appreciate the opportunity to look into your case and clarify any concerns you may have.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Rentola is a scam and scammed me
Rentola is a scam in my honest opinion. It seemer good at first. Paid 1 Euro for a subscription. Then when i wanted to cancel it i couldnt log in into my account so o contacted customer service which by the way says its always available 24/7. They never responded to me and i kid you not a few hours after i sent the message to customer care i got deducted 39 euros on my account for literally nothing!!!! Before my due date which was 3 days later. They told me i had another account on their other website using the same email which technically shouldn't be possible if its 1 website all together. I emailed them for a refund.
Back and forth they said they cant help me unless i provide sufficient evidence and proof like a screenshot. I told them i didnt take a screenshot because who i their right mind would've and i thought i had more time. I told them i contacted customer care and the proof is with them. They then told me unless i show them proof of that aswell, they cant refund then they proceeded to remind me that i agreed to their terms and conditions to the subscription which made this none refundable!
They literally are a scam because they just redirect you to another website or another platform for you to also find that you have to pay a subscription for that one aswell!
I literally have just sent them proof that i emailed customer service but i know they won't refund my money!
Trust me.
Don't even think of trying it. Its trash! Wasted money on this! Stole my money!
20 April 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Timothy,
We’re genuinely sorry to read how upsetting this experience has been for you. We understand how concerning it can feel when there is confusion around access, cancellation, and charges.
All accounts are created manually by customers themselves, and payment details are entered personally during registration. We have no way to register or charge someone without their own action.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions clearly stated.
Rentola and Huurportaal are sister sites but target different markets and have different subscription plans and support teams.
Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.
We would very much like to review your case carefully and clarify what happened in your specific situation.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
You pay £1 to view listing
You pay £1 to view listing, expired listing's then a month later billed £35 luckily used paypal, scammers taking a chance STAY AWAY
2 April 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
We’re sorry to read that this situation left you feeling disappointed. We understand how frustrating it can be when a listing does not meet expectations and billing later causes concern.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions clearly stated.
We would be happy to review your specific case in detail and clarify what happened in your situation.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
don’t even bother
I have been bothered by rentola through Intrum for a few times now about paying an outstanding invoice which is completely unreasonable. I started my free trial subscription on the 19th of October. After 14 days of the free trial turns into a subscription of 39€. As I didn’t like the platform I cancelled the subscription in November. And they insist on me paying now 80€ of the outstanding invoice? They take advantage of the vulnerable apartment seekers all the time, many others have also said they got charged crazy amounts. I dont reccomend it at all, the page is also not worth the money, you get the same information without subscription. In the end I didnt find anything there anyways.
16 November 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Tjasa,
We’re sorry to read that this situation has caused you so much frustration. We understand how concerning it can feel when there is uncertainty around invoices and external follow-up.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address.
We would very much like to review your specific case in detail and clarify exactly what has happened.
We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. Unfortunately, we did not receive a reply.
In our message, we believe we clearly explained that the subscription was activated after the trial period in accordance with the Terms and Conditions you agreed to during registration. All charges applied were valid, and the service was available to you during the paid period. We also provided detailed information explaining how the subscription works and why the charge occurred.
If you wish, you can still reply to our email, and we will be more than happy to clarify any misunderstandings.
Kind regards,
Rentola Team
Scam scam scam scam scam
8 April 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Ico,
We’re genuinely sorry to see that this has left you feeling this way. That’s certainly not the experience we want anyone to have.
If something didn’t meet your expectations, we’d really appreciate the opportunity to look into it and clarify the situation for you.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
They're charging me for a payment from…
They're charging me for a payment from 1 year ago through intrum. I made the payment via Ideal, but they're charging me for the month in which I didn't have a subscription.
25 March 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Gabriela,
We’re sorry to read that this situation has caused concern, especially when it relates to a payment from some time ago and you believe there was no active subscription during that period. We understand how important it is to have clarity about past billing.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address.
We would like to review your account history and the payment details carefully to clarify what happened.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
If I could rate this zero I would
If I could rate this zero I would. Please PLEASE don’t use this site. They have been charging me for months for a subscription even though I asked for this to be cancelled multiple times. Now they are going to charge me extra 60€ late fee for a subscription I don’t even have !!!!!!!!! Please don’t use this scam of a website they will cause you endlesss stress. I don’t normally write reviews but this company is so bad!!!!
24 March 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
We’re sorry to read how stressful this situation has been for you. Ongoing billing concerns and additional fees can understandably cause frustration, especially if you believe you have already requested cancellation.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address.
We would like to carefully review your account to clarify the subscription status and any related charges.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Ricardo,
We’re sorry to see that this has been your experience. We understand that something must have led to frustration for you to describe it this way.
We would appreciate the opportunity to look into your situation and provide clarification where needed.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Bonny,
We’re sorry to see that this has been your impression of our service. We understand that something must have caused strong frustration for you to feel this way.
We would welcome the opportunity to review your situation and clarify any concerns.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
SCAMMERS!!!!!!
14 March 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
We’re sorry to see that this has been your experience. We understand that something must have caused significant frustration for you to feel this way.
We would appreciate the opportunity to look into your situation and clarify any concerns.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Don't use this site . Scammer
Don't use this site, they say pay 1 euro to check some data without informig you transparent they put a hidden cost in the condition pages somewhere where you obviously agree to pay 40 euro....
14 March 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Konstantin,
We’re sorry to read that this has been your impression of the subscription process. We understand that pricing clarity is important and that unexpected charges can lead to frustration.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends.
We would be happy to review your account details and clarify how the registration and billing were presented in your specific case.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Great support
Abhinav supported me very professionally and friendly. Thank you again
13 March 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Simone,
Thank you for taking the time to share your positive experience. We’re very pleased to hear that Abhinav was able to assist you in a professional and friendly manner — we’ll be sure to pass along your kind words.
We truly appreciate your feedback.
Kind regards,
Rentola Team
Dear Rentola Team,
Dear Rentola Team,
I am extremely frustrated to report that an unauthorized charge of £25.25 was taken from my account on the 8th of March. This charge is completely unjustified, and I demand an immediate refund.
In addition to this, I also noticed that the membership fee of 39 euros has been charged twice, which is completely incorrect and should not have occurred.
I demand a full refund for both the unauthorized £25.25 charge and the duplicate membership fee of 39 euros. Please confirm that this action has been taken and let me know how you plan to resolve this situation.
8 March 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Lucia,
We’re sorry to read how frustrating this situation has been for you, especially regarding the charges you mentioned. We understand that seeing unexpected or duplicate payments can be concerning and we take such matters seriously.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends.
We would like to carefully review your account to clarify the £25.25 charge as well as the membership payments you referenced, and provide you with a clear explanation based on your registration and billing history.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Scams people
1 February 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Amelia,
We’re sorry to see that this has been your impression of our service. We take feedback seriously and would like the opportunity to understand what led you to feel this way.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
They overcharge even when you cancel
I have cancelled my subscription and they have kept charging me, i contacted them and got no reply. I could not connect to website anymore, i wrote to cancel subscription and am now being charged additional 2 months on top. Also the ads are not verified and most outdated.
10 October 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Christiane,
We’re sorry to hear that this situation has caused you frustration, especially if you believe you cancelled and still saw additional charges. We understand how concerning that can be.
You can cancel your subscription directly through your account on the portal or by submitting a request via the contact form on our website, which allows our support team to receive and process your cancellation correctly.
Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.
We would also like to review the listing concerns you mentioned and check the status of your account to clarify what happened.
To help review your case and assist you directly, we have requested your details via Trustpilot’s secure system so our support team can contact you.
Kind regards,
Rentola Team
Nooit hier gebruik van maken
Nooit hier gebruik van maken. Dit zijn oplichters. Ze geven onduidelijke informatie over je lidmaatschap en de mogelijkheid om het op te zeggen. En proberen geld van je te vissen, voordat je het door hebt. Waardeloze website. Je krijgt geen bevestiging van je opzegging, je moet dan een mail sturen. En wat ze doen is, ze willen je laten betalen voor de volgende maand. Ze sturen geen herinnering of signaaltje over het einde van de trial. Het stomme is dat er wel een factuur voor je klaar staat, maar dat je geen actieve Premium account heb. Heb direct melding gemaakt bij fraude helpdesks. Ik wacht nog steeds op antwoord van Rentola over het einde van de lidmaatschap en het annuleren van hun malafide opgestelde openstaande factuur.
Never use this. They're scammers. They provide you with unclear information about your membership and subscription and unclear information about what is needed to cancel your account in time. They try to get your money, before you even know it. Useless website/portal. You don't even get a confirmation of your cancellation (deliberately so). They force you to e-mail them about the confirmation. And what they then do, is that they want to get you to pay for the next month. They don't send a reminder or any heads up about the end of your trial period. The funny thing is, they do bill you even if you have cancelled, but your Premium account is stopped once you cancel it yourself on the website. I instantly filed my complaint with several fraud helpdesks. I am still awaiting Rentola's reply about their correct confirmation of the end of the subscription and their reply about cancelling their malevolent billing.
10 February 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hallo,
We zien dat deze situatie bij u tot veel wantrouwen en frustratie heeft geleid. Dat is uiteraard niet de bedoeling wanneer iemand gebruikmaakt van onze dienst.
Het abonnement begint met een proefperiode tegen een gereduceerd tarief — een kennismakingsaanbod om de service te kunnen beoordelen. Na afloop van deze periode wordt het abonnement automatisch voortgezet tegen het standaardtarief, tenzij het vóór het einde van de proefperiode wordt opgezegd.
U kunt uw abonnement rechtstreeks opzeggen via uw account op het portaal of door een verzoek in te dienen via het contactformulier op onze website, zodat ons supportteam uw aanvraag correct kan ontvangen en verwerken.
Wij kijken graag zorgvuldig met u mee naar de status van uw account, de opzegging en eventuele facturatie, zodat hierover duidelijkheid kan worden gegeven.
Wij hebben via Trustpilot’s beveiligde systeem om uw gegevens gevraagd, maar omdat wij hierop geen reactie hebben ontvangen, zijn wij op dit moment niet in staat om verdere actie te ondernemen. Wij waarderen uw feedback en mocht u alsnog verdere ondersteuning wensen, dan kunt u contact opnemen met ons supportteam door het contactformulier in te vullen zoals vermeld in de algemene voorwaarden op onze website.
Met vriendelijke groet,
Rentola Team
i signed up for a free trial however i…
i signed up for a free trial however i am unable to cancel. i have requested a reset my password many times, no emails received and now i am being charged when the site did not allow me to cancel int he first instance. This is not my error but theirs and there is no way of contacting anyone to resolve this. Their email info@rentola is automated,yet they are details provided to contact them.. how does that work? There is no phone number and nothing else of use. I do not want this matter to escalate and need my account cancelled ASAP. This is a nightmare. Can anyone advise what organisation they can be reported to as this appears to be an ongoing problem.
3 February 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
We’re sorry to read how stressful this situation has been for you. We understand how frustrating it can feel when you are trying to cancel and experience login or communication difficulties at the same time.
You can cancel your subscription directly through your account on the portal or by submitting a request via the contact form on our website, which allows our support team to receive and process your cancellation correctly.
Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.
We would like to review your account details as soon as possible and clarify what happened, including the password reset issue and subscription status.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
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