Renaissancejewel Reviews 

846
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 814 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and stunning beauty of the jewelry, often noting items look even better in person than expected. People frequently highlight the excellent customer service, describing the team as helpful, responsive, and communicative. Many also appreciate the ease of placing orders and the efficient delivery of their beautiful pieces. However, some people mentioned significant delays in receiving orders, with items arriving later than anticipated or not at all. A few others also noted concerns about product settings being too light or hollow, or items appearing smaller than pictured, including one instance of a bent earring.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing delight and satisfaction... See more

Quality

Reviewers consistently express high satisfaction with the quality of the products, often noting that items... See more

Order

Clients share positive opinions on order, with many reviewers praising the ease of the ordering process and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

Delivery service

Customers generally report positive experiences with delivery service, highlighting clear communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m absolutely in love with this ring! 💛✨ The yellow center stone is so beautiful and sparkles amazingly in different lighting. The design is delicate and elegant, and it looks even prettier in perso... See more

Rated 5 out of 5 stars

So I've been stalking this company for some months or rather it's been stalking me on Facebook for some months. It must of been a matchmaking in the works. I was not disappointed one single bit with t... See more

Rated 5 out of 5 stars

We ended up with a gorgeous set of rings at an excellent price point! While there were a few initial hiccups around custom CAD fitting and band specifications, what stood out most was how the team h... See more

Rated 5 out of 5 stars

My wife and I have been looking for an eternity band for an upcoming Anniversary. Our hesitation is with mined stones and then we found Renaissance. Beautiful stones and great customer service. We... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

846 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(846)

845 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience from Renaissance Jewel…

My experience from Renaissance Jewel was seamless and easy. I ordered a set of 1Ct diamond earrings set in silver for my wife’s birthday. They arrived on time and in great shape. Would recommend that anybody buys from Renaissance Jewel.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Stunning ring, excellent experience

I had an excellent experience purchasing my new ring from Renaissance Jewel. It is stunning, even better in person than the pictures show. Communication was excellent throughout the entire process with pictures and updates along the way. The ring arrived fairly quickly for a custom order. All paperwork came as promised, including an appraisal for insurance purposes. I very highly recommend this company, I will definitely be a repeat customer.

7 July 2026
Unprompted review
Rated 4 out of 5 stars

I wanted to share my experience because…

I wanted to share my experience because I believe it’s important to recognize a company not only for when things go right, but also for how they handle challenges. My ring was unfortunately delayed due to a miscommunication on the company’s end, which was understandably frustrating. However, throughout the process, they remained professional transparent, and genuinely apologetic. They took responsibility for the situation and worked with me every step of the way to make things right. In the end, my wife received her ring, and I couldn’t be happier with it. The craftsmanship and quality exceeded my expectations, and their commitment to customer satisfaction truly showed. Thank you for standing behind your work and making sure I left as a satisfied customer. I appreciate the effort your team put into resolving the issue, and I would gladly recommend your company to anyone looking for quality jewelry backed by excellent customer service

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful anniversary ring, smooth experience start to finish

I bought a ring for our anniversary and the whole experience was smooth from start to finish. The website made it genuinely easy to understand what I was buying - I could clearly see the clarity, cut, and size details, which took a lot of the guesswork out of choosing the right piece. Ordering was simple and the ring arrived quickly. On top of that, customer support was amazing: when we wanted to check on the status of our order, they were responsive and helpful. Highly recommend.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Diamond Earrings

This is the second pair of diamond earrings I’ve purchased from Renaissance Jewel. The quality is exceptional. I’m very pleased

6 July 2026
Rated 5 out of 5 stars

Couldn't be happier

I was a little uncertain about buying jewelry on line, but from start to finish my experience with Renaissance was unbelievable. I had a hundred questions before I ordered, all were patiently answered. I had a hundred questions about the delivery, all were answered to my satisfaction. I read all the reviews and you met and surpassed all my expectations. That CHAT system is a lifesaver for getting fast answers to any question. The ring was magnificent. I had an issue because I ordered the wrong size but you guys were great about setting me up to get it resized. We couldn't be happier with the service or with the product. We will be back..

14 July 2026
Unprompted review
Rated 5 out of 5 stars

I had to cancel my order amd rec an…

I had to cancel my order amd rec an email stating someone would contact me. I was lucky enough to get Erin. She was absolutely the best. I will be a customer she handled everything like a pro !!!

14 July 2026
Unprompted review

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