Remus Reviews 1,687

DO NOT TOUCH THIS COMPANY!

There is an extremely long catalogue of ineptitude with Remus but their latest stunt is beyond the pale.

The lift in our block of retirement flats has been broken since September and is obsolete.

We are told there will be a new lift installed at some point.

In the meanwhile, we badgered them to install a stairlift for those who need it. That happened in October.

The company that installed it have now disabled it because Remus have PAID NONE OF THE AGREED RENTAL FEES.

This is despite reminders etc and they do not answer the phone.

Remus owe over £3000

But, and this is the lack of morality......

Remus know that people here need the stairlift. Several are stranded without it. Yet Remus blissfully let the contractors disable the stair lift and say not a word to us.

They offer no help regarding shopping, rubbish disposal etc.

THEY HAVE NO SOCIAL CONSCIOUSNESS WHATSOEVER

Very hard to get in contact with to resolve a dispute. No replies to emails and was threatened with debt collection companies. Had to follow full formal complaint procedure to eventually get a response

This company is an absolute joke. they are quick to send you incorrect invoices and when you query the invoice they dont reply and hit you with late payment.

they are operated by a bunch of crooks and inept people.

i will look to form a residences forum to have these guys removed from managing our block of flats.

In total our Building was only under Remus's care for two years. Overall it was not a great time. But what we learnt from it, was that it was the size of Remus and their inflexible systems and not the people they employed. In fact our Final Handover was much smoothed by a lot of help given to us by Sam Eathorne in Birmingham. So thankyou Sam, soldier on and keep that work ethic going

I never write reviews but I feel I have to. If you are looking to move into a development managed by Remus, I would highly recommend looking somewhere else. They do very little work to maintain the estate, and when they do, the quality of the work is not good. They then charge very high fees for that word.

We have had experience of them sending out bills late in comparison to others on the street leaving us with a much shorter time to make the bill deadline. The staff on the ground and in their office are rude, and so unhelpful. As a collective our estate ask for a breakdown of the work they have done so we can understand why our bills are so high and it is incredibly vague. Each time we ask for more information they ignore our requests.

Like I said I never do reviews but as a customer, we have had such a terrible experience.

TOTALLY AVOID. VERY BAD CUSTOMER SERVICE, ignoring complaint after complaint from many residents in West Village. Overcharged over bills. Having a local office in the estate but not dealing the issue, not open to public? So why you have the office opened? Seeing many staff sitting there, not even solving the problem and refused to reply the even Mr. Robinso (Managing Director).

Remus are the Management Company chosen by our developer to run our estate. The development was built about 5 years ago and we have 47 dwellings all paying £1,000 per year. Despite numerous requests they cannot account for where our money has gone or how much money is in the sinking fund for replacement items when they wear out. We have not had one residents annual general meeting ever.

Most recently they have not paid the gardeners. For what reason we do not know. Questions from residents go years without being answered. All our development wants is to get rid of them as our Manco. There are no resident directors despite the Articles of Association saying there should be. The quicker the Government take action to get rid of Manco Companies who cannot account for the finances or the lack of action the better.

Our lawns are now full of weeds as they have never been treated because ONE resident complained, yet the majority want want weed free lawns.

My dealings with Remus have all been straightforward so far.

The last time I had a problem with Remus, I took them to the Property Ombudsman who found in my favour.
Once again the same problem of complete lack of response from Remus continues.
Despite on site meeting, plus two requests via the portal for a response , I have been waiting four months for the property manager to respond!
Why do we pay their extortionate service charge? How can you call yourselves managing agents, you're certainly not managing my block.

Dreadful company. Yet to see any form of maintenance conducted on my estate for one, and secondly charged me again for a quarterly service charge I had already paid! Their positive reviews are so blatantly faked and we can all see it. Avoid, avoid, avoid.

Sophie Eldred was really nice and responsive to all my questions. The issue was sorted out quickly and I couldn't recommend more!

Claire was so helpful, knowledgeable, and proactive... and this is from a professional competitor of hers!

Unfortunately we don't have a choice in who maintains our estate - Remus fails on every count.

Remus accounts not sending timely reminders and final notices but sending direct legitation fee £120+ late fee£50

Never ever seen any company they charge so much even after making part payment and they failed to send reminders and final notices.

Remus accounts charging in out fees even their top management not ready to sort out the issues and they even charge to set up direct debit

So becareful about late fees and legitation fees they charge to most of the customers without even reminders.

I am extremely disappointed with the service I received from Remus. My experience has been marked by poor communication, lack of accountability, and unnecessary financial loss.

In early 2025, after discussions with the property manager (“PM”) at Water Street (Birmingham) regarding an additional bill for previous years (before I owned the property), I agreed to pay the amount alongside my current bill. I paid approximately £1,500, reducing my balance to £1,000 as advised, and proceeded to set up a standing order for £100 per month when I could speak to the accounts team in the following week. I informed the PM of this to which they confirmed that it would be fine to do this.

Shockingly, just days later, I received a letter stating my balance had been passed to a debt collection agency (PDC). This was either a mistake or a complete breakdown in communication. From that point onward, I was unable to speak to any property manager to resolve the issue.

When I eventually spoke to the regional manager, they initially seemed helpful and promised to rectify the situation. However, weeks and months passed without any action. Later, I discovered that neither the property manager or regional manager were still with the company—something Remus failed to communicate. Emails went unanswered, and I was left in the dark.

By July, it was clear nothing would be resolved. This situation even prevented me from obtaining electricity readings for six months, causing further financial strain. Ultimately, I had no choice but to pay PDC £1,000 plus a £500 admin fee—money I should never have lost.

To make matters worse, throughout this entire period I continued paying my service charge for the flat, which supposedly covers services such as window cleaning, garden maintenance, and a receptionist/security presence—none of which I have ever received. Paying for services that simply do not exist adds insult to injury and highlights a serious lack of transparency and value for money.

The overarching issue is Remus’s appalling service and lack of common sense. Communication was virtually non-existent, and promises were never fulfilled. No homeowner should have to endure this level of incompetence. Despite acknowledging the situation, I am still £500 out of pocket through no fault of my own and I have now started to raise this matter further with the financial ombudsman.

Remus needs to seriously improve its processes and customer care. Anyone that reads this who is looking to rent or purchase a property that is managed by them or if you are someone that is looking for a management agency to rent your property out, I would strongly recommend that you look elsewhere.

I have contacted you a couple of times about one of your tenants in Gorham court telescombe tye.the tenant is Mr Lee Bashford..he has alot of drug dealers prostitutes and other random people living at his flat..there all antisocial and harassing people..sort it out or ill take this further..Thank you for your reply..I've giving you all the info you need he's your tenant....YOU deal with it ive done enough OK

We have had fantastic service from our Property Manager Claudiu Florea whom manages our block at London House. Claudiu is extremely clear with his communication,logical with his decision making and very helpful when we require his advice or solutions.We are delighted to have Claudiu as our Property Manager and we look forward to receiving his excellent customer service in the new year.Review from Gavin and Katie Shaier at London House

Grace, managed to help me with a late penalty fee on my account which was added after I thought I had cleared my balance.
This was my mistake so appreciated the fee being removed once I had cleared my account.
Thanks

Jay C was very helpful, responding to my query efficiently and providing all the information I requested.

Remus took over our building in Jan 2025 and the ongoing issues have been at points almost comical. All the issues brought to their attention have been of course to ensure the building is maintained and avoid costing the tenants more. We currently have no working intercoms, no working buzzer, a broken lift, communal areas not meeting fire regulations, a sewage pipe on the roof going into the rainwater pipes, blocked ventilation, sewage leaks coming up into people properties - just to name a few. Remus have had multiple reports and quotes to fix these, ignoring these claiming there aren't enough funds while also charging over £3k a year to over 24 tenants with multiple additional charges. Our building manager visits once a week and somehow never notices these issues, including the common areas falling to ruin, the lift door being jammed open and so on. Even with contractors reporting to them that the plumbing, electrics, mail boxes, hallway doors and fire routes not being up to regulation they are taking no action. With it taking up to 9 months for them to action the most simple of tasks. They don't have a floor plan of our building even though they've been in charge of the property for 12 months and as such have no idea where the electricity or plumbing runs to or from. I cannot explain how terrible the experience has been dealing with them, especially being expected to deal the contractors and change my own work plans to accommodate / let in workmen and create our own reports to keep the works up to date.