Remus Reviews 1,687

Very disappointing experience. Service charge demands with little transparency, no clear breakdown of figures, and when you question anything, you simply don’t get a response. Communication is virtually non-existent.

Late fees are added while legitimate queries remain unanswered. Communal standards are not maintained, yet the accounts never seem to reflect any shortcomings.

After months of trying to resolve matters directly with no meaningful engagement, I am now pursuing legal action.

Leaseholders deserve transparency and accountability.

To other leaseholders: please scrutinise what you are sent and do not pay blindly without checking the detail.

Based on my experience, I would strongly urge others to proceed with caution.

Our site has had a recent change of Manager. Kristyan Wood has made a dramatic improvement in the speed of response to our queries and desired actions. He is extremely approachable and helpful and has been very proactive as regards the needs of the site.

Although it took a long time for any action to happen, the process, we had a good outcome!

Not even sure how this company is still able to operate.

Extortionate fees, poor maintenance of estate management. Incompetent accounting practices.

The worst customer service on record - they do not reply to any messages when money is owed back to the customer. However, quick lighting response when monies are due to them.

This companies needs to be investigated and stripped of any license required to operate.

It’s amazing isn’t it , you give remus a bad review, and they are bad , if you looking to move into one of there managed properties, I’d aero elsewhere before committing, I sent a review, ooh and holy reached out asking me for details, and guess what email address says no reply sums this firm up , stay well clear

Probably the worst property management company. Stay away from them if you can. They'll try and squeeze every penny out of you, and laugh at you on the way out.

Absolute scammers of a management agency together with landlord Mintoncrest! Turned a simple internal filing error on a payment into a massive 1-year nightmare and charged me thousands of pound in penalty fees - completely disproportionate to the amount claimed. Didn't respond to emails or phone calls to get the matter resolved. Pen pushing bureaucrats making ordinary people's lives a nightmare. Deserve their dismal rating on here.

When the first letter you open from them is a "Final notice" with a late payment fee. Remus have either a very poor admnistration team, as well as no customer service, or a very committed credit control team. They issue final notices for yearly service chargess, to most owners on our estate, without any prior bills. You cannot discuss it. I suppose it is a way to make £65 late fee out of everyone on their estates. It already happened a few years ago, I am not fighting it again. Which is probably wrong.

Excellent proactive response from Charlotte at Remus to resolve an ongoing and irritating issue around parking and responsible use of communal parking spaces.
Resolution was achieved in a calm and measured way and our concerns were addressed appropriately and in a timely manner

BEWARE. What an appallingly inefficient, bureaucratic and remote company -never answer call or do even the basic job. Our building committee of leaseholders have now terminated their contract - and 41 days later they have not even returned us the many thousands of pounds they hold of our reserves and operating account.

Property Manager Claire Packham has been consistently helpful and willing to go above and beyond want is required. I'm currently in the process of selling my apartment, which is a stressful process for anyone. Claire has been super supportive and responsive and a pleasure to deal with. Thank you for all the great work over the last few years.

I recently received a late payment admin fee of £65 admin fee on a £134 late payment which I believe is scandalous and extortionate..... with the added threat of debt collectors and a further £125 fee.

I accept my payment was late being 2 days past the overdue notice date. I had been waiting for my monthly salary payment (as straight after Xmas) and my bill was paid as soon as this was received. I apologised for the lateness of payment and they state in their overdue notice letter that you “may incur a late payment administration fee” but don’t be fooled you will 100% be charged this fee and 100% unable to have this refunded. I wouldn’t mind so much, but no consideration was given to the fact that they had a credit balance on my account for 6 months following my last payment…. Don’t even try appealing to their better nature…. If you can get a reply to your emails that is !

Think twice before buying a house on an estate where Remus manage it !

Reported a leak in the roof in late 2023. Despite a number of 'fixes' the roof is still leaking. I have had to take legal action as they have failed to respond to multiple emails.

I’m on a top floor flat with a leak coming from the roof. I reported this October 2025 it’s now February 2026 and nothing has been done. I have chased every month, sent 2 complaint emails and I just get advised it’s in process we are awaiting for a contractor. I had paid over £2000 and not even lived there a year yet. Absolute joke of a company will be taking this to trading standers or ceo.

Complete lack of service for the last 12 months, maintenance of the grounds stopped for c6 months while the funds were misaligned between the property developer and Remus. Annual £8k property management fee from Remus for a complete lack of any management, customer service or issue resolution. Complete disgust and disappointment by residents, no clarity or support from Remus to resolve and then all hit with unnecessary scare mongering late payment fees and threats of further escalation and fees. Worst customer experience, service and delivery and I have ever witnessed with issues on going for months. Plus email bounce back from customer service reps.

Queried a bill several times and nobody has replied. Happy to pay a bill once we have agreed it is correct but would not pay it until we had heard back from Remus.
In the meantime, they have slapped late payment fees and court preparation fees onto our bill!!

We are now wanting these removed but nobody is responding via email and advised on the phone our account is locked down.
Started this complaint in October 2025 and in January 2026, there was no evidence of my complaint on my file!!

Absolutely disgusting service and it appears from other reviews this is common behaviour.

Avoid at all costs.

I find them incredibly efficient. I'msurprised about the negative reviews, compared to the management company on my other flat, Remus are 1000 times better. In 3 years I have never had once problem. They look after the flat and surrounds extremely well and are incredibly efficient and polite.

I rang Remus and was told the person I needed to talk to was Bethany. Bethany rang me back within a couple of hours. I had a lot of questions for her and she was so patient and understanding with me. She sent over the info I needed. I had to speak to her again and she called me back within the hour. Nothing was too much for her. Thank you Bethany you're the best!

After 4 years, we are still being charged for a road not under care of Remus and street lighting we do not have. We were charged for childrens play areas that were not yet open. We have reported problems with local businesses using the private road and issues with speeding cars. Our footpaths are crumbling and the vegetation is not being looked after. They are completely unaccountable and fail to hold the developers to account.

Their contacts do not respond and are inconsistent. Previous members of staff are extraordinarily arrogant.

My advice to anybody buying a new(ish) home is to make sure you're not locked into one of these monopoly schemes because you have no rights whatsoever and they can charge you whatever they want for doing absolutely nothing.

If there were an award for prolonged inconvenience and complete lack of urgency, Remus would be a strong contender. The lift has been broken since November, and as we approach February, it seems time has simply stopped except for the residents still expected to climb multiple flights of stairs every single day.

For those living on the top floor or anyone with mobility issues, deliveries, groceries, or basic human knees, this has been nothing short of exhausting. What’s most impressive, truly, is the total absence of urgency. Months pass, excuses circulate, and the lift remains as unusable as ever. Communication is vague, solutions are nonexistent, and accountability appears to be optional.

It’s hard to understand how a fundamental building service can be out of order for this long with no clear resolution timeline. At this point, the broken lift feels less like a maintenance issue and more like a permanent feature.

Deeply disappointing management and an experience I wouldn’t wish on anyone who values accessibility, consideration, or basic functionality.