I have had great experiences with Remote and appreciate the help and timely responses. Nobody wants to wait for answers in a crisis. Remote has been my "crisis averted."
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything worked out in my side, any questions or issues I had were quickly resolved. Nothing to complain about. Payout was transparent and came on point.
The staff are responsive, and the Remote interface is excellent; everything is well organized and easily accessible. The existing go-to resources and instructional materials are particularly helpful... See more
Remote gives fair compensation and look after their employees. For their aftercare support hats off on their well integrated AI and human experts. They give straight and honest response; and timel... See more
Company details
Written by the company
Hire international talent in minutes. Rollout international expansion with ease. Remote is the most disruptive global payroll, tax, contractor management, and global HR solution for distributed teams.
Contact info
United States
- hello@remote.com
- remote.com
4.6
Excellent
3K reviews
Replied to 71% of negative reviews
Typically replies within 1 week
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The support is clear and quick.
The support staff was kind enough to explain properly and help.
24 April 2026
Har afsluttet arbejde med et firma og…
Har afsluttet arbejde med et firma og var ansat igennem remote.
Remote er faktisk fuldstændig lige glad med hvad du laver og ignorerer hvad der står i deres egen kontrakt, så man kan overhoved ikke regne med noget se siger selvom du har det på skrift.
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Have finished working with a company and was employed through remote. Remote is actually completely happy with what you do and ignores what is written in their own contract, so you can't count on anything being said even if you have it in writing. They are impossible to get a hold of and incredibly often it is a struggle to get through their AI "helper" to get a real answer.
De er umulige at få fat på og utrolig tit er det en kamp at komme igennem deres AI "hjælper" for at få et realt svar.
24 April 2026
Unprompted review
AWFUL. Just absolutely awful.
I can't tell you how many problems I have had with remote and how many problems my contractors have had.
First they lost a payment going to my contractor. I sent them the receipts that show the wire transfer in. Still my contractor has not been paid.
Wire you may ask? Because inadvertently their system shut down my access to be able to wire to be able to pay by credit card or ACH.
Why did they do that? Because somehow their system got inserted with phony credit cards and nobody can explain how or why.
How long have they been working on giving me access back to be able to pay my contractor who rightfully is owed money by me? Well over a week.
Their system just plain sucks. Their service is worse than sucks. Need to speak to somebody on the phone? Sorry won't happen. Speak to something other than AI? Sorry won't happen. As far as I can see they stole my contractor's money.
Oh yah, and why does my contractor hate them? Because they won't be able to transfer money to him. He's heard from them that it's going to take them over two months for them to be able to process payments to him. Payments, money that they are sitting on, they won't pay out to him.
Run. Run as fast as you can.
24 April 2026
Unprompted review
Reply from Remote
Hi Tilden,
I’m really sorry to read this — especially given the impact this is having on your contractor being paid. That’s not the experience we want you to have, and I understand how serious this situation is.
I’m Mel, and I lead the Voice of the Customer team at Remote. My role is to ensure customer feedback like yours is heard, understood, and acted on internally to drive meaningful improvements. I’m personally following up internally on your case to get a clear view of what’s happened here — both with the missing payment and the loss of access to your payment methods.
I can see that our team has already reached out to you directly, and we’re working to resolve this as quickly as possible. Restoring your access and ensuring your contractor is paid are being treated as urgent priorities.
Thank you for raising this. I’ll make sure it’s fully reviewed with the teams involved so we address the root cause, not just the immediate issue.
Kind regards,
Mel Diamond - VOC @ Remote
Satisfied with the service
21 April 2026
Eva was very responsive
24 April 2026
Good service
Good service, a functional platform, easy to learn and use, user-friendly interface, and strict security processes.
24 April 2026
Everything was great
Everything was great! I hope the payslip or the salary should always arrive a day before the exact date if possible.
24 April 2026
We're not happy with the service or…
We're not happy with the service or response time for tickets. Unfortunately they do offer one of the better benefits for some of the other countries we're in, otherwise we would switch immediately.
24 April 2026
Reply from Remote
Hi Klarisa,
Thank you for your feedback - we’re sorry to hear about your experience with our service and response times. This is not the level of support we aim to provide.
I’ve reached out to you directly to better understand the specific cases where we fell short and to ensure we investigate this thoroughly. We take this type of feedback seriously, particularly where it impacts your day-to-day operations.
We appreciate you taking the time to share your experience, and we’re committed to improving this.
Mel
Senior Voice of the Customer Manager at Remote
Quick and professional responses
Quick and professional responses to any queries.
The best expense submission application.
20 April 2026
It was quick response and engineer…
It was quick response and engineer responded with proper context to problem explained
24 April 2026
I appreciate the assistance.
21 April 2026
The agent made it all simple and fast…
The agent made it all simple and fast she is the reason for my problem beeing solved
21 April 2026
fast and reliable
21 April 2026
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