Was due to arrive the Monday but arrived 3 days earlier (the day after purchase)! Everything neatly packaged, the quality is amazing. Due for install this week & I am sure my client will bring repeat... See more
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Review summary
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Ordered the qute hairdryer at abit of a risk, as there isn’t much I could find on reviews, the Description on the website explained different parts of the hairdryer and what would be expected and I... See more
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This is by far the best hair extension brand I have ever used , so many amazing colours and such fast delivery , if your looking for hair that lasts so long , good quality and fast delivery Remi cache... See more
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The best brand of hair I’ve ever worked with and the best customer service. I’ve ordered hair from them since 2018 and they really look after you. I have never ever had an issue with faulty hair but I... See more
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Company details
Written by the company
Remi Cachet is a premium quality, professional hair extension brand offering the highest grade of human hair in the market globally. Founded in 2013 by 30+ year industry expert, Victoria Lynch, Remi Cachet has an offering of over 14 extension methods and 60+ shades of colour, with a mission to provide natural and sustainable hair solutions that tackle everything from colour, length, volume and beyond.
Contact info
Unit 2, Easter Park, Teesside Industrial Estate, TS17 9NT, Thornaby, United Kingdom
- +44 (0)330 175 2551
- help@remicachet.com
- remicachet.com
4.2
Great
575 reviews
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Love the products I normally have good…
Love the products I normally have good service. But I sent hair extensions back which I ordered by mistake for £198 I never received my refund. They keep saying they have refunded me. But it was for a previous returned item. Very disappointed in them
9 February 2026
Reply from Remi Cachet
Hi Adele,
Thank you for your feedback and sorry to hear you have not received your refund.
We have looked into the communication between you and our customer support team and we replied asking for your order number and return tracking on 09/02/2026 and have not received a reply from you.
We will reach out on that email thread to discuss further so we can look into this for you.
Best wishes,
Remi Cachet Customer Support
Delivery meant to be next day and paid…
Delivery meant to be next day and paid and arrived 2 days later and nearly 5 which my hairdresser wasn’t happy with gap she had booked me in for
2 February 2026
Reply from Remi Cachet
Hi Lynsey,
Thank you for your feedback, we are really sorry to hear about the delay with your order. We completely understand how frustrating and inconvenient that must have been for you.
While next day delivery is the service selected, it is unfortunately not a guaranteed delivery date. It’s provided as an estimated delivery timeframe, and on rare occasions delays can occur once a parcel reaches the DPD depot.
I can see that there was a delay at the depot stage in this case, which is why it arrived later than expected and your order qualified for Free Delivery so there is no payment for this to be refund as goodwill.
Thank you again for leaving this review.
Best wishes,
Remi Cachet Customer Support
Remi cachet always ate great
Remi cachet always ate great. It’s the delivery DPD that causes problems. So if you order from the choose Royal Mail & you’ll get your order next day what you pay for. DPD never deliver on time. Airbus fab quality I have it in myself and my clients love it
4 February 2026
Reply from Remi Cachet
Hi Nicola,
We're happy to hear that you and your clients love the product! We appreciate your feedback regarding delivery experiences. We'll explore options to ensure more reliable and timely deliveries in the future. Thanks for your review!
Best wishes, Customer Support - Remi Cachet
Exceptional hair extensions and…
Exceptional hair extensions and delivery. I wouldn’t use anyone else for the high quality hair and speedy delivery.
27 January 2026
Reply from Remi Cachet
Hi Tracey,
We're happy to hear that you had such a great experience with our hair extensions and delivery service.
Thank you for your positive feedback; we appreciate it greatly!
Best wishes, Customer Support - Remi Cachet
A pleasure to buy
A pleasure to buy. Always a smooth operation from start to finish and great quality hair. Good telephone customer service too 🫶🏻
26 January 2026
Reply from Remi Cachet
Hi Zoe,
We're happy to hear that you had a smooth experience and appreciate our quality. It's great to know our customer service met your expectations. Thanks for your positive feedback!
Best wishes - Remi Cachet, Customer Support
Always excellent customer service and…
Always excellent customer service and resolved an issues immediately. I accidentally put the wrong address in and this was a seamless process, not the headache I was expecting.
Whenever I ordered, it comes promptly and well within the timeframe given.
Keep it up as we need more companies that care about their clients.
23 January 2026
Reply from Remi Cachet
Hi Ashley,
We're happy to hear that our customer service resolved the address issue seamlessly. We're glad your order arrived promptly and appreciate your positive feedback. It's great to know we're meeting your expectations.
Best wishes - Remi Cachet
Reply from Remi Cachet
Hi Alison,
We're happy to hear that you find our hair products beautiful! Thank you for your wonderful feedback; we appreciate it greatly.
Best wishes - Remi Cachet
Reply from Remi Cachet
Hi Laura,
We're happy to hear that you enjoy our brand! We appreciate you taking the time to share your positive experience with us.
Best wishes - Remi Cachet
Beautiful quality hair
Beautiful quality hair, twin tabs were so easy to apply. Looks exactly the same as the tapes in the head but a much easier less messy application and removal. Will definitely recommend
23 January 2026
Reply from Remi Cachet
Hi Kelly,
We're happy to hear that you found the hair quality beautiful and the twin tabs easy to apply! We're glad the application and removal process was less messy for you.
Thank you for recommending our product!
Best wishes, Remi Cachet - Customer support
Great quality brand
14 January 2026
Reply from Remi Cachet
Hi Jessica,
Thank you so much for sharing your thoughts with us!
Best wishes, Remi Cachet - Customer support
Super fast delivery always impressed…
Super fast delivery always impressed how fast it comes
13 January 2026
Reply from Remi Cachet
Hi Lauren,
Thank you for taking the time to leave this review - we love to hear from our happy customers.
Best wishes,
Remi Cachet Customer Support
Reply from Remi Cachet
Hi Stacey,
Thank you for your positive review and taking the time to share your feedback.
Best wishes,
Remi Cachet Customer Support
A brand I trust and happily recommend.
I’ve been using Remi Cachet as my wholesaler for some time now and I’m always impressed with the quality of the hair. Consistent, reliable, and long-lasting, with great support from the team. A brand I trust and happily recommend.
6 January 2026
Reply from Remi Cachet
Hi Sam,
We're happy to hear that you're consistently impressed with our hair quality and find it reliable and long-lasting. It's great to know you appreciate our team's support.
Thank you for recommending our brand!
Best wishes, Customer support - Remi Cachet
Reply from Remi Cachet
Hi Michele,
We're happy to hear that you love the hair extensions. We appreciate your feedback on the amazing hair quality!
Best wishes-
Customer support - Remi Cachet
The hair is amazing
The hair is amazing, and the quality is outstanding. With proper maintenance, the longevity of the hair surpasses what you'd anticipate!
5 January 2026
Unprompted review
Reply from Remi Cachet
Hi Carolyn,
We appreciate you sharing this feedback. We're love to hear that our customers are happy with our products and the quality of our hair.
Best wishes,
Remi Cachet Customer Support
Really disappointed with the quality of…
Really disappointed with the quality of hair, there was a definite colour change between techniques, I ordered weft and tapes from the same range and the colours did not match. The hair from the weft was curly and had a damp rough feel about it. CS wasn’t having any of it even with clear photo evidence, I had no choice but to reorder a different range a colour and currently waiting for a refund.
19 December 2025
Reply from Remi Cachet
Hi Jemma,
Thank you for taking the time to share your experience, we take all feedback on board.
Based on the order details you have provided I can see that there was 2 different ranges ordered and these ranges have different colour ranges from each other. It's also important to note that as the hair is 100% human hair batches can always vary.
We are happy to honor the refund which is why we have asked for the hair to be returned. I can see that our Customer Support has been in touch with you and explained that we are making our way through our returns due to our office closure over the festive period and hope to have your refund process as quickly as possible.
Thank you for your patience.
Best Wishes
Remi Cachet Customer Support
The absolute best extensions on the…
The absolute best extensions on the market ❤️❤️❤️
22 December 2025
Reply from Remi Cachet
Hi James,
Thank you so much for your wonderful feedback, we appreciate it and love to hear how happy our customers are.
Best wishes,
Remi Cachet Customer Support
Reply from Remi Cachet
Hi Lauren,
We're happy to hear that you are consistently pleased with our hair quality and delivery speed. Thank you for your positive feedback!
Best wishes,
Remi Cachet Customer Support
Reply from Remi Cachet
Hi Emma,
Thank you for taking the time to leave this lovely review, we really appreciate it!
Best wishes,
Remi Cachet Customer Support
Another excellent product from RC
Another excellent product from RC. Very new to the brand and absolutely loving it x
28 November 2025
Reply from Remi Cachet
Hi Denise,
We're happy to hear that you are loving our products! Thank you for sharing your positive experience with us; we appreciate it.
Best wishes,
Remi Cachet Customer Support
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