Was due to arrive the Monday but arrived 3 days earlier (the day after purchase)! Everything neatly packaged, the quality is amazing. Due for install this week & I am sure my client will bring repeat... See more
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Review summary
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Ordered the qute hairdryer at abit of a risk, as there isn’t much I could find on reviews, the Description on the website explained different parts of the hairdryer and what would be expected and I... See more
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This is by far the best hair extension brand I have ever used , so many amazing colours and such fast delivery , if your looking for hair that lasts so long , good quality and fast delivery Remi cache... See more
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The best brand of hair I’ve ever worked with and the best customer service. I’ve ordered hair from them since 2018 and they really look after you. I have never ever had an issue with faulty hair but I... See more
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Company details
Written by the company
Remi Cachet is a premium quality, professional hair extension brand offering the highest grade of human hair in the market globally. Founded in 2013 by 30+ year industry expert, Victoria Lynch, Remi Cachet has an offering of over 14 extension methods and 60+ shades of colour, with a mission to provide natural and sustainable hair solutions that tackle everything from colour, length, volume and beyond.
Contact info
Unit 2, Easter Park, Teesside Industrial Estate, TS17 9NT, Thornaby, United Kingdom
- +44 (0)330 175 2551
- help@remicachet.com
- remicachet.com
4.2
Great
575 reviews
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Hair has gone yellow
Hair has completely discoloured after 3 months.
Noticed discolouration two months in sent countless photos and evidence of the hair completely yellow from top to bottom just under £700 hair completely disappointing. Even more so with Remi cachet themself if you do not use their hair care I wouldn’t bother complaining they will not help and do not care I have been ignored for a week had to chase it up got a reply and now been waiting another week not been given any resolution except from “we can send you Remi cachet hair products” like that is going to change the discolouration they also suggested using Malibu C treatment which I’ve already done nothing is going to change the colour of the hair and they have not offered any reasonable resolution. Also confirmed I have used sulphate free shampoo and conditioner, heat protectant, only heat from blow drying, filtered shower head, hair oil, plating before bed, silk pillowcase, not been in the sun so I dread to think what they would look like in the summer or on holiday. If you have blonde hair would not bother at all. If you are looking for a company that cares about their customers being satisfied and happy with the product, again would not bother!
6 April 2026
Unprompted review
Reply from Remi Cachet
Hi Taya,
Thank you for sharing your feedback, we’re really sorry to hear how disappointed you’ve been with your experience. We completely understand how frustrating this must feel.
We would genuinely love to look into this further and support you, however we’re unable to locate any order details linked to your review. If you could please contact our customer support team again with your order information, we can ensure this is investigated and work towards a resolution with you.
We’d also like to clarify that if a Malibu C treatment has been used, this would indicate that the hair has experienced discolouration due to an external factor coming into contact with it. While we appreciate the care routine you’ve followed, discolouration of this nature is typically not caused by a fault in the hair itself.
That said, we would still very much like the opportunity to review your case in full and assist you further. Please do reach out to our support team so we can take this forward for you.
Best wishes,
Remi Cachet Customer Support
Disappointed
I’ve had my weave in for just a week now, and honestly I’m really disappointed. I switched from Beauty Works hoping that Remi Cachet would be better quality and last longer, but that hasn’t been my experience at all. The hair tangles constantly, I feel like I’m brushing it all the time, and it already feels dry and brittle — and I haven’t even washed it yet. I’m really upset about it.
30 March 2026
Unprompted review
Reply from Remi Cachet
Hi Lucy,
Thank you for taking the time to share your feedback - we’re really sorry to hear about your experience, this certainly isn’t the experience we want for our customers.
We’d genuinely love the opportunity to look into this further and support you, however we’re unable to locate any order details linked to your review. If you could please reach out to our customer support team (help@remicachet.com) with your order information, we’ll be more than happy to investigate and assist you as quickly as possible.
Best wishes,
Remi Cachet Customer Support
Just perfect
20 March 2026
Reply from Remi Cachet
Hi Amanda,
We appreciate you taking the time to leave this lovely feedback.
Best wishes,
Remi Cachet Customer Support
i have complained due to what feels…
i have complained regarding poor quality, which i think is a bad batch.
the customer service advisor eve has been really helpful and has offered to send a replacement of hair.
this has been handled very quickly.
26 March 2026
Unprompted review
Reply from Remi Cachet
Hi Danielle,
Thank you for leaving your positive feedback - we really appreciate you taking the time to do it.
We are glad to hear we could support you quickly, in an unfortunate situation.
Best wishes,
Remi Cachet Customer Support
Reply from Remi Cachet
Hi Jayne,
Thank you for sharing your lovely feedback.
Best wishes,
Remi Cachet Customer Support
Reply from Remi Cachet
Hi Elisa,
Thank you for taking the time to leave your positive feedback, we appreciate it.
Best wishes,
Remi Cachet Customer Support
Great products great service and super…
Great products great service and super fast delivery
11 March 2026
Reply from Remi Cachet
Hi Mia,
Thank you so much for leaving this lovely review of our products and service.
Best wishes,
Remi Cachet Customer Support
Such a shame, use to be good
I've used Remi for years now. I use the platinum blonde shade 55. When i first started with extensions the colour and quality would last really well. Over the last few years, my extensions have started going really brassy even after a month or 2 and the quality isn't the same. If I don't brush them every hour they matt and knot up and the ends just keep snapping. I've had to get 24" this time, i usually get 20" but because the length isn't lasting I've had to go longer. I'm not sure if they've changed their hair recently. Such a shame as I've tried other brands and they are much worse but when your paying over £600 for extensions, you want them to be right. Such a shame as they did use to be really good but i begrudge spending the money on this brand anymore. They seem to just get thinner and thinner over time too even though i haven't changed any of my hair care products from when i first started getting them.
15 December 2025
Unprompted review
Reply from Remi Cachet
Hi Codey,
Thank you for taking the time to share your feedback, we’re really sorry to hear about your recent experience. We completely understand how disappointing this must feel, particularly when you’ve previously been happy with the colour and quality.
We take concerns like this very seriously, however we’ve been unable to locate an order linked to this review, which means we’re unfortunately unable to reach out to you directly or investigate your specific case at this stage.
We would really love the opportunity to look into this further for you and offer support. If you could please contact our customer support team (help@remicachet.com / 0330 175 2551) with your order details, we’ll do everything we can to assist and review this properly.
Thank you again for your feedback, it’s incredibly valuable to us, and we hope to resolve this for you as soon as possible.
Best wishes,
Remi Cachet Customer Support
New to Remi Cachet
New to Remi Cachet, always wanted to try it and now it's easily accessible in Ireland. So far love the quality and options of wefts (flat, nano, superweft) and tapes, especially the microtapes. Still getting use to the colour ring and blonde options (mixed blondes) but loved the selection of rooted blondes.
9 March 2026
Reply from Remi Cachet
Hi Prestige Studio,
We're glad you love the quality and options available to you!
Whilst you are getting used to the Colour Ring and our Blonde options, don't hesitate to reach out to our Customer Support team for any assistance or guidance! Help@remicachet.com / 0330 175 2551.
We really appreciate your feedback, thank you for sharing your experience.
Best wishes,
Remi Cachet Customer Support
SCAM. £400 extensions lost 4 inches of hair in 3 months. Company won’t fix problem!
I paid £400 for 20 inch extensions and they lost 4 inches of length within 3 months despite me having OPTIMAL hair care routines and using their recommended product. They won’t contact me about it and only will go through my hair dresser, then they don’t respond to her for a month at a time. My hairdresser has been in communication with them since NOVEMBER 2025 and the issue still hasn’t been rectified. They’re saying because so much time has passed, it’s wear and tear, despite me not even having th extensions in my head since October 2025! Poor poor company with shitty communication and poor customer service. SCAM do note waste your money
19 March 2026
Unprompted review
Reply from Remi Cachet
Hi Laura,
Thank you for taking the time to share your experience, we’re really sorry to hear how frustrated and disappointed you’re feeling. We completely understand how upsetting this situation must be.
We want to reassure you that we always aim to support and assist wherever we can, and it’s never our intention for anyone to feel ignored or let down. That said, as a professional-only supplier, our direct customer relationship is with your stylist, who purchased the hair on your behalf. For GDPR and data protection reasons, we’re only able to discuss order details, investigations, and resolutions directly with the account holder.
We genuinely value all feedback, we’re sorry again for the experience you’ve had and hope a resolution can be reached through your stylist as soon as possible.
Best wishes,
Remi Cachet Customer Support
I’ve only had these extensions for weeks
I’ve only had these extensions for a few weeks.
Since then they have been very knotty, dry and constantly getting tangled I don’t even want to leave my hair down I’ve had extensions for years and never ever have I experienced this. I’m using all the right products my hairdresser told me to using oil , conditioning masks and it’s still made no change.
17 March 2026
Unprompted review
Reply from Remi Cachet
Hi,
We're so sorry you're experiencing issues with dryness and tangling.
It's disappointing to hear the extensions haven't met your expectations and we would love to look into this further and offer our assistance, but unfortunately, there are no order details attached to your review.
Please reach out to our dedicated Customer Support team - help@remicachet.com.
Best wishes,
Remi Cachet Customer Support.
Reply from Remi Cachet
Hi Helen,
We're happy to hear that you had a super fast and helpful experience! We appreciate your kind words about our products - thank you for leaving this review.
Best wishes,
Remi Cachet Customer Support.
Always reliable and great quality x
3 March 2026
Reply from Remi Cachet
Hi Carol,
We are so happy to know we can always provide you with reliable, quality service. Thanks for your review and kind words!
Best wishes,
Remi Cachet Customer Support.
Fabulous Hair
Ordering is easy online . I use the Elegance Full Weft range. I love the texture and standard of the hair . I use the Remi Cachet hair care range and it keeps my wefts in great condition!
2 March 2026
Reply from Remi Cachet
Hi Paula,
We're happy to hear you love the texture and standard of the Elegance Full Weft as well as our aftercare range.
Thanks for your positive feedback, we appreciate you leaving this review.
Best wishes,
Remi Cachet Customer Support.
Reply from Remi Cachet
Hi Laraine,
We're happy to hear that your ordering experience was quick and helpful. Thank you for your positive feedback!
Best wishes,
Remi Cachet Customer Support.
Reply from Remi Cachet
Hi Christine,
Thank you for taking the time to leave this lovely feedback.
We're happy to hear that you received quality hair and exceptional service with fast delivery.
Best wishes,
Remi Cachet Customer Support.
Perfect colour match
Perfect colour match, very quick delivery and gorgeous quality hair
19 February 2026
Reply from Remi Cachet
Hi Stefanie,
Thank you so much for this lovely review - we love to hear about your positive experience.
Best wishes,
Remi Lengths Customer Support
Disappointed
If I could give zero stars I would tried to set up a trade account gave them the same certification and information as two work colleges their account got accepted and mine didnt honestly doesnt make sense at all.
25 February 2026
Unprompted review
Reply from Remi Cachet
Hi Mariacarmela,
Thank you for your feedback, and we’re very sorry to hear that your application has not yet been approved.
We’ve reviewed your account and can see that we’re currently awaiting a response from you with the requested supporting evidence from you. As soon as this information is received, we’ll be able to proceed with the review and move your application forward as quickly as possible.
We’re keen to help get your account approved and up and running, and please don’t hesitate to reach out if you need any guidance on what’s required.
Best wishes,
Remi Cachet Customer Support
The buying experience was excellent…
The buying experience was excellent next day delivery great but unfortunately two of my customers have complained about the quality of the hair I have installed which is very disappointing as I have loyal clients and personally recommend Remi Cachet to them.
10 February 2026
Reply from Remi Cachet
Hi Sarah,
Thank you for sharing this feedback with us and sorry to hear your two clients have complained about the quality, we never want anyone to feel upset with their hair.
We are unable to see any communication from you regarding this so our dedicated Customer Support team will be reaching out to you soon to gain a better understanding of your concern.
Thank you again for the feedback and we look forward to resolving this with you.
Best wishes,
Remi Cachet Customer Support
Reply from Remi Cachet
Hi Jenna,
Thank you for leaving this lovely review - we love to hear your feedback.
Best wishes,
Remi Cachet Customer Support
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