Relvoux Reviews 

I had such a great experience with Relvoux. The dress was stunning. I got so many compliments.
It got delivered one day before the delivery time.

Absolutely terrible customer service and refund experience. I would NOT recommend this company.
I placed my order on August 4 and clearly told Relvoux that I needed it by August 27. They failed to meet the deadline, so I cancelled the order and refused the package when it was finally delivered. I NEVER received or had physical possession of the items.
From September 1 onward, I was left waiting for my money back. Despite the tracking clearly showing that the package had been refused and was being returned to the sender, Relvoux initially told me that I would receive a full refund once the package was returned.
Then they completely changed their position.
Instead of refunding my money, they offered me only 60% back + 40% as a gift card, or a 120% gift card. In other words, they wanted to keep my money and force me to shop with them again.
I spent roughly a month and a half without access to my money because of this company and had to waste a ridiculous amount of time emailing them and trying to get back money that was rightfully mine.
In the end, I had to escalate the matter to PayPal to get my refund. PayPal resolved the situation and my money was refunded.
The entire experience was stressful, time-consuming and completely unacceptable. A company should not make customers fight for a refund for an order they never even received.
Think twice before ordering from Relvoux. The products might look nice on the website, but in my experience, the customer service and refund process were extremely disappointing.