Reliant Reviews 12,013

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,457 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and value for money, highlighting a smooth process from ordering to delivery. Many people appreciate the quick and efficient delivery, often arriving earlier than expected, with clear communication and tracking updates. The staff and delivery drivers are consistently described as professional, polite, helpful, and friendly, often going the extra mile to place items where desired or assist with moving. However, some customers also noted issues with delivery, including items not arriving on the scheduled date, delays, or problems with courier services. A few other people also felt that communication could be improved regarding stock availability or delivery changes, and some experienced receiving damaged products or difficulties with returns.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the speedy delivery, good communication,... See more

Product

Customers had positive experiences with product, praising the quality and functionality of items like washing... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent service from start to... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the politeness, helpfulness, and... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering and the overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery was a little earlier than booked but totally fine as I hate waiting for things to arrive so I was over the moon. The guy was lovely he put it exactly where I asked him too though I was surpri... See more

Company replied

Rated 5 out of 5 stars

If I could give this company 10 stars I would. My new washing machine was delivered within 46 hrs. How fantastic. Cheap prices, easy transaction,no problems at all. Delivery guys were great to. S... See more

Company replied

Rated 5 out of 5 stars

I can't rate your company highly enough to be fair. Fantastic products at really good prices. Brilliant experience from ordering to delivery. Kept informed with updates and tracking for delivery. Bri... See more

Company replied

Rated 5 out of 5 stars

Delivery was spot on. Unpacked our new fridge and freezer, took the old ones away and placed the new ones where we wanted in the kitchen. They are working well and very good value and quality for the... See more

Company replied


Company details

  1. Electronics Store
  2. TV store

Written by the company

Established in 1960, RELIANT have over 60 years’ experience in supplying the latest home electrical equipment at great prices and supported by first-class customer service. As one of the UK’s leading retailers in our sector, we have a rich history of delivering excellence. But we don’t just sell products, we deliver, install and support with product knowledge throughout the customer journey and that’s why they keep coming back to us. We're committed to bringing customers the widest choice of top brand electricals available via our online digital channels and showrooms. We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry. At Reliant we have excellent relationships with the leading electrical suppliers, enabling us to offer the top brands for televisions, washing machines, dishwashers, fridges, freezers and many other electrical items. We’re proud of the service we deliver across each team and that’s down to our people, highly capable colleagues, fully committed to customer satisfaction.

Our Promise

Free Delivery + Free Warranty + Price Match

We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry. In addition to excellent service, we offer Free Fast Delivery, including next day delivery if ordered before 1pm. We also offer a Price Match Guarantee as we're confident we have the best prices and we also provide a Free Warranty, with many products including a Free 5 Year Warranty.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 74% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

If I could give this company 10 stars I…

If I could give this company 10 stars I would. My new washing machine was delivered within 46 hrs. How fantastic. Cheap prices, easy transaction,no problems at all.
Delivery guys were great to. So nice and polite and helpful.
Ive shared this company to everyone I know.
Outstanding value for money and service 👏🏾 👏🏾 👏🏾 I'll be back for sure

28 May 2026
Unprompted review
Reliant logo

Reply from Reliant

Thank you for your 5 star review and your kind words.

Rated 5 out of 5 stars

Delivery made to my Daughter

Delivery made to my Daughter. She was delighted with her delivery & says the team were very friendly, polite and very helpful.
Delivery was easily arranged and delivered on time.

15 September 2025
Rated 3 out of 5 stars

Shame about the Courier they use

Whilst the Reliant Customer Services were great unfortunately the Courier company they use to deliver are awful! Arrow XL!! Paid for next day delivery of our Fridge Freezer which would have been the Thursday, Courier company didnt deliver, so after 30mins on the phone to get through to them (Arrow XL) rebooked for the following Monday, rang them again on the Monday to confirm delivery was still on track to be told that the order hadnt been put through! Had to rebook again for Wednesday! 6 days later than I had planned and paid for. 30c heat, half term, and no fridge freezer for almost a week!!

20 May 2026
Rated 5 out of 5 stars

Freezer

easy to order deliverd when said they would so no hassle

20 May 2026
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Reply from Reliant

Thank you for your 5 star review and your kind words.

Rated 5 out of 5 stars

Woodland grill 5+1 BBQ

The Woodland grill 5+1 is easy to assemble and works well. Delivery was very quick and it was well packed. The only problem I had was locating the gas supply pipe and igniter lead for the side burner . After a quick call to Reliant, who were very helpful , I found it tucked in along the main gas pipe.

20 May 2026
Reliant logo

Reply from Reliant

Thank you for your 5 star review and your kind words.

Rated 2 out of 5 stars

I ordered a new fridge on Wednesday and…

I ordered a new fridge on Wednesday and paid for next day delivery as my fridge had stopped running the order immediately told me delivery would be Friday. On Friday morning I emailed to ask for a time as I hadn’t heard from the delivery company, a lady called from reliant saying my order would come on Tuesday, after explaining that I needed it and had paid for it to be delivered quickly due to having no fridge and the weekend temp was to be a heatwave she apologised and said firstly they would refund my next day payment secondly she would escalate my order for Saturday, the weekend was a bank holiday. On Friday night at 10.30pm I get another email saying delivery deferred until Tuesday. When the order arrived 2 hours later than originally stated ,although they did send a message at the original time to say it was running late , I took off the packaging to find a big dent in the front door! Fridge works ok sadly energy rating E which I hadn’t realised, my fault for not looking at details. Feeling disappointed.

20 May 2026
Rated 5 out of 5 stars

Delivery service

The company text me with an estimated delivery slot of two hours and I i was able to track his journey. This made my schedule smooth. The driver Dean was very professional and he also placed the item in my kitchen for me. He was pleasant and polite. No fuss just complete 100% good old fashioned customer service. Thank you Dean.

27 May 2026
Unprompted review
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Reply from Reliant

Thank you for your 5 star review and your kind words.

Rated 5 out of 5 stars

Item arrived earlier than expected…

Item arrived earlier than expected which is a bonus. The 2 delivery men were very polite and bought the item right onto our property. Very happy 😊

20 May 2026
Reliant logo

Reply from Reliant

Thank you for your 5 star review and your kind words.

Rated 5 out of 5 stars

Service and Delivery spot on

Service and Delivery spot on - if im buying kit for my house I will check here first - Thanks !

10 April 2026
Reliant logo

Reply from Reliant

Thank you for your 5 star review and your kind words.

Rated 5 out of 5 stars

Our delivery driver dean was very…

Our delivery driver dean was very professional and very helpful. He managed to get the American fridge into the house and even helped us move stuff out of the way to get the fridge through.

27 May 2026
Unprompted review
Reliant logo

Reply from Reliant

Thank you for your 5 star review and your kind words.

Rated 5 out of 5 stars

Extremely polite the delivery crew and…

Extremely polite the delivery crew and delivered when you said as this was the third company we used as the other two company s let us down when they said they were delivering they didn't also very competitive prices

20 May 2026
Reliant logo

Reply from Reliant

Thank you for your 5 star review we really appreciate it.

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