Reliant Reviews 

12,329
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,640 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and well-communicated delivery service, often highlighting the helpfulness and professionalism of the delivery staff. Many people are very satisfied with the quality and value of the products purchased, finding them to be excellent and working as expected. The overall service, from ordering to delivery, is frequently described as fantastic and easy to use, leading many to express their intent to return for future purchases. However, some customers also noted issues with order fulfillment, experiencing delays in delivery or receiving damaged items. A few other people also felt that communication regarding these issues could be improved, sometimes struggling to get through to the company or receiving conflicting information about their orders.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Service

People report positive experiences with service, often highlighting competitive prices, good communication,... See more

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, helpfulness,... See more

Order

Customers had ambiguous experiences with order, with some reporting seamless ordering processes, prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This HYE smart tv is excellent value for money but for someone who is shy of modern technology it is a nightmare to set up.Like all smart TV's it needs a good reliable internet connection- unfortunat... See more

Company replied

Rated 4 out of 5 stars

No problem ordering the item. Paid extra for Saturday delivery but ended up with a message to say won't be delivered till Monday. One quick phone call and the delivery was back on schedule. Great se... See more

Company replied

Rated 4 out of 5 stars

Ideal ‘overflow’ freezer for the garage, which is working well. One star knocked off as communication not great. I wasn’t going to be home for the delivery slot, but despite two emails they still atte... See more

Company replied

Rated 5 out of 5 stars

From placing our order to the delivery couldn't have been better. Goods arrived on time we were emailed through every stage. Only thing would have helped if someone was available to answer their pho... See more

Company replied


Company details

  1. Electronics Store
  2. TV store

Written by the company

Established in 1960, RELIANT have over 60 years’ experience in supplying the latest home electrical equipment at great prices and supported by first-class customer service. As one of the UK’s leading retailers in our sector, we have a rich history of delivering excellence. But we don’t just sell products, we deliver, install and support with product knowledge throughout the customer journey and that’s why they keep coming back to us. We're committed to bringing customers the widest choice of top brand electricals available via our online digital channels and showrooms. We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry. At Reliant we have excellent relationships with the leading electrical suppliers, enabling us to offer the top brands for televisions, washing machines, dishwashers, fridges, freezers and many other electrical items. We’re proud of the service we deliver across each team and that’s down to our people, highly capable colleagues, fully committed to customer satisfaction.

Our Promise

Free Delivery + Free Warranty + Price Match

We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry. In addition to excellent service, we offer Free Fast Delivery, including next day delivery if ordered before 1pm. We also offer a Price Match Guarantee as we're confident we have the best prices and we also provide a Free Warranty, with many products including a Free 5 Year Warranty.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(12,329)

1,612 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My recent order with Reliant was super duper awesome.

My recent order with Reliant was awesome. Fast service, good price, awesome delivery service and communication.

I was the only one at home as my partner went out, and the delivery person helped me place the gadget the exact please that I wanted it. He was very lovely and professional.
I was sceptical at first, but now...I have bought two of my major home appliances from them, and it's working far better than I imagined.
Thank you, Reliant

4 June 2026
Reliant logo

Reply from Reliant

Thankyou for your 5 star review and your kind words, we appreciate it.

Rated 5 out of 5 stars

Needed washing machine

Was looking for washing machine. Came across your site ,great price and right weight and spin speed i wanted. Service was great ,delivery was great kept up to date with time of arrival.
Machine is great and easy to use

4 June 2026
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Reply from Reliant

Thankyou for your 5 star review and your kind words, we appreciate it.

Rated 5 out of 5 stars

Thought I was silly 1 man delivering a…

Thought I was silly 1 man delivering a American fridge freezer who did struggle a bit with it raining aswell' we couldn't get it through the door so sone & grandson came ' had to take front door off lol but all in all I love it

5 June 2026
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Reply from Reliant

Thankyou for your 5 star review and your kind words, we appreciate it.

Rated 5 out of 5 stars

American fridge freezer

Very pleased with customer services from reliant, unfortunately the fridge freezer was delivered damaged and the delivery men took pictures of damage. Anthony from reliant was 5 star customer services and is solving the damage fridge freezer.

5 June 2026
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Reply from Reliant

We are glad you’re happy, thank you for your 5-star review and your kind words. Antony

Rated 5 out of 5 stars

Driver very rude on phone turned up…

Driver very rude on phone turned up half hour early even with notes to say what times could not enter. So did not deliver. Got another time and date all set again then at 9am next morning another text saying there was a problem with delivery, contacted reliant again not very helpfull said she would try and sort something out and would ring me back within the hour NO call tried ringing again left on the call is important to us for 30 minutes twice no answer, finally got a text from delivery saying it was on a replacement van but couldn't give a time, when it did arrive recognised the driver voice same as the previous driver, not very good didn't unpack left it in the middle of the kitchen floor did remove the old cooker but left tyre marks all along the hallway, I had to cancel the gas fitting man which cost me £45 now left with cooker in middle of the kitchen and can't get it fitted till Saturday, in all not a very good experience. Have just had a call from a nice young man called Anthony he was very helpful and has refunded the £45

5 June 2026
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Reply from Reliant

Thank you for your review, I'm glad we could resolve this for you, Antony

Rated 2 out of 5 stars

Bad delivery experience

The product (a freezer) seems fine but I paid extra for unpack, set up and take away of packaging. The drivers were rude refused and when I emailed to ask for a refund for the extra charge I was ignored.

2 June 2026
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Reply from Reliant

Hi i have tried contacting you today and will try again the next time I'm in, thankyou. Antony

Rated 5 out of 5 stars

Great Ice maker

We ordered the HYE ice maker.
It arrived promptly. It is a compact machine but wow it works well. It doesn't take up a lot of counter space and was quite reasonably priced.
It is quiet and makes lots of ice in a short space of time. The only noise is when the ice drops once its made.

4 June 2026
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Reply from Reliant

Thankyou for your 5 star review and your kind words, we appreciate it.

Rated 3 out of 5 stars

Fridge freezer

It was easy to order my appliance and arrange delivery.
Unfortunately the delivery people didn't feel they could remove my old appliance in case there was water in it. So I paid for a service I didn't get.

30 May 2026
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Reply from Reliant

I am sorry your disposal has not happened, please give us a call and ask for me personally and i will refund your disposal fee. The reason we ask for any refrigeration items to be completely defrosted and free of water so that other new stock on the lorry doesn't get water damaged. Kind Regards Antony

Rated 5 out of 5 stars

Great wee freezer

Great wee freezer. Perfect size and weight. Ideal for keeping all our party ice in. Quick delivery and very obliging driver

30 May 2026
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Reply from Reliant

We are glad your happy, thank you for your 5 star review and your kind words.

Rated 1 out of 5 stars

DO NOT BUY FROM HERE

I ordered a cooker which was ment to be delivered 8 days ago. After taking time off work and waiting over 3 hours during the 2 hour delivery slot I contacted the delivery company to be told that it had been misplaced- and they will be in contact. I was then told it was found and I’d be updated on a new date.
Still nothing 8 days later.
I have emailed the company twice and allowed over 48 hours for a response- but nothing. No one is picking up the phone. I’m now feeling I’ve been scammed.
After many emails -ignored and a 35 min call on hold to be cut off. I contacted the delivery company again as reliant do not pick up the phone or respond to emails. I’ve now found out from the delivery company that it was cancelled Monday (it’s now Thursday) as can’t find the order- no one has bothered to let me know.

I’ve now had to order else where and have no cooker but Reliant still has my money. They have ignored my emails and no one picks up the phone. Just tried again and gave up after 32mins on hold. I’ve just had to contact my bank to try and get my money back. Disappointed is an understatement and totally have wasted my valuable time and money.

11 June 2026
Unprompted review
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Reply from Reliant

Thank you for your review. We're sorry to hear your experience didn't reflect the level of service we aim to provide, and we sincerely apologise for any inconvenience caused.

We'd welcome the chance to resolve this for you. Please contact our customer service team on 0330 057 7142 and we'll be happy to help.

Thank you again for bringing this to our attention.

Rated 3 out of 5 stars

Cheap for a reason

The prices are good but I paid for next day/nominated day delivery and it was delivered two days later. When I contacted customer services, they had nothing to say and then didn't respond. The delivery company didn't call 30 mins before arrival like they said they would. Because I was out (because it was delivered a day late) I asked them to leave it by the back door, but they left it at the bottom of the garden, making it harder to get the washing machine into the house. Luckily I hadn't paid for set up/removal/etc.
Nothing that is the end of the world, but just frustrating overall. Get what you pay for.

5 June 2026
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Reply from Reliant

I'm sorry that your delivery hasn't gone as smoothly as it should, i do however appreciate you taking the time to leave your review and your feedback is valuable to ourselves to improve things in the future.

Rated 5 out of 5 stars

The cooker I brought was great value…

The cooker I brought was great value for money.
The delivery was really quick and the customer services were amazing.
I would highly recommend using Reliant again.

4 June 2026
Reliant logo

Reply from Reliant

Thankyou for your 5 star review and your kind words, we appreciate it.

Rated 3 out of 5 stars

Internal design of the dishwasher is…

Internal design of the dishwasher is not very user friendly.

29 May 2026
Reliant logo

Reply from Reliant

I'm sorry that your not not totally satisfied with the internal design of your dishwasher, I do however appreciate you taking the time to leave your review and your feedback is valuable to ourselves to improve things in the future.

Rated 5 out of 5 stars

Fastest Service out of any supplier by…

Fastest Service out of any supplier by far, a great price and beat the others on shipping time by weeks. Would recommend for any household appliances

4 May 2026
Reliant logo

Reply from Reliant

Thankyou for your 5 star review and your kind words, we appreciate it.

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