Very rude
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: Disappointing Experience with reliable credit I recently had a very disappointing experience with [reliable credit] that I feel compelled to share. After falling behind on my car payments due to unforeseen circumstances, I wasnt notified that my vehicle was going to be repossessed. While I understand that banks have policies in place to protect their interests, the handling of my situation left much to be desired.
First and foremost, communication was lacking. I attempted to reach out to customer service multiple times to discuss alternatives, but I found it difficult to get clear answers or support. It felt as though my concerns were not taken seriously, and I was left feeling frustrated and helpless.
Additionally, the repossession process itself was quite distressing. I received No notice before my car was taken, which compounded the stress of an already challenging financial situation. I believe that banks should consider the human aspect of financial difficulties and provide more assistance or options before resorting to such drastic measures.
While I acknowledge my responsibility in this situation, I believe that [reliable credit] could improve their customer service and communication regarding repossession policies. It’s essential for banks to show compassion and understanding during tough times.
In conclusion, my experience with [reliable credit ] has been overwhelmingly negative. I hope that they take steps to improve their support for customers facing financial hardships in the future.
Reply from Reliable Credit Association - Eugene
Melissa, we understand that you have spoken with management about your concerns but remain unsatisfied. Your account history shows that Reliable worked with you to accept payment arrangements during many unforeseen circumstances over the life of your account. The current repossession occurred after Reliable attempted to contact you multiple times between September 30 and October 18 with no response from you. On or about October 18, Reliable notified you via letter and email that repossession could occur if your account was not brought current within 7 days. Although you emailed Reliable that you would make a payment on October 21, you did not do so and did not otherwise respond to Reliable’s additional attempts to contact you between October 22 and October 29 to follow up on your promise to pay, resulting in the repossession on October 31. If you have additional questions about the repossession, please call the Milwaukie branch office and ask to speak with the manager.