relay.delivery Reviews 466

I thought Evri were bad but Relay take it to a whole new level. Waiting on two separate orders, through Vinted, with no sign of any movement after the collections over a week ago. Utter shambles.

This so called delivery company lost my package straight away and now ignore every message I send them. Thieves and scammers DO NOT USE SERVICE

Shocking and Vinted really need to get rid of Relay - sent two items and both now have gone missing. You then have to wait a month or longer for Vinted to investigate!

I have been waiting for my parcel for over 2 weeks and still nothing. I have tried emailing and response is slow if you do get a response. Still awaiting explanation as to where my parcel is. DO NOT USE THIS COMPANY

My parcel was supposedly delivered on 13.05.2026. I received a delivery photo of my parcel held up against a letter box of a door that isn’t on my house. It was the same number as my house but definitely not my door. I contacted Relay through the link in WhatsApp and it took them 5 days to respond. I have to claim off the retailer for their incompetency!

I wasn't home and I set a safe place to make sure my parcel will be delivered. I also gave them the code to get into de building. But guess what, delivery failed, I guess they didn't even tried

Twice in one week I have had my parcel delivered to the wrong address. Luckily for me both of the addresses know me.

Four parcels dropped off on 8th & 9th May. All still in transit today the 18th May. Absolutely shocking, avoid this cowboy company.

Terrible company - lose more parcels than they actually deliver . Will never ever use again

Can’t believe I’m about to write this but this company is worse than Evri!! Never use this company, you will be disappointed!

waiting over 2 weeks (almost 3 weeks) for a delivery. Raised an issue on their website, automatic response says 72 hours, no response, e-mailed for an update, no response, chased up again on their website.

The worst service ever! The packages are taking ages to arrive!!!

At last a delivery company that makes Evri look world class.
Drivers don't even knock at the door. We've stumbled across a parcel rammed into the hedge, in a plant pot and on the ground in the middle of the driveway, I'm guessing that one was probably launched there from the gates.
I'd suggest avoiding this company if at all possible.

My parcel was lost in transit definitely been stolen as it’s been collected by the courier and not a small package to loose and no contact number to ring them on funny that

Relay supposedly delivered my parcel to my safe place inside my porch. I do not have a safe place neither do I have a porch. The photograph shows it on the ground that looks like waste ground with a photo of some random numbers on a fence. Useless.

Relay advised delivery unsuccessful I was at home all day waiting for my daughter’s birthday present. No one attempted delivery my cameras in the house verify this. Very poor service.

Dumped on the Doorstep. In the middle of an estate. In the middle of London. Didn't even ring the doorbell to see if I was home (I wasn't, I have a ring doorbell and was at work so would have been notified) Needless to say No Parcel. Why not leave it with a neighbour? Shows that he didn't even try to see if I was home. Too bone idle to check.

Absolutely terrible experience with Relay. My Vinted parcel was updated to "Received by Relay" 5 days ago, and since then, nothing has happened. It is completely stuck at their warehouse.
They completely failed their delivery timeframes. This item is urgently needed at Whitton Road 96, but customer service provides no clear updates. If you want your parcels delivered on time, avoid this company at all costs.

Should be renamed DELAY!!! not relay, absolute joke of a company,my item was dispatched 5 days ago,got to the local RELAY shop, the following day did NOT move for 2 days, (when this happens it seems to go missing) so chased it, only to have the courier pick it up after my chasing email. was told he could deliver till 10pm at night, not to worry but contact again if still not arrived, now COURIER actually has it for last 2 days , customer contact just repeating previous emails, complate waste of time, it would have been lot quicker for me to pick up from thew Relay shop.
IF YOUR WAITING ON DELIVERY DO NOT EXPECT ANYTHING SOON WITH THIS COMPANY, ITS ABSOLUTE JOKE AND NO ONE TO TAKE RESPONSIBILTY FOR DIABOLICAL SO SERVICE
STAY AWAY!!!

Had a message this morning to say my parcel was arriving today. Stayed in all day in order to receive it as I've already been waiting ages for it to arrive. Left instructions to ring flat number on intercom and not one attempt was made to do so. The delivery driver rang my phone for 2 seconds and hung up instantly, I'm guessing this was to show they had attempted contact for delivery without genuinely doing so. When I rang the delivery driver back she told me she could not find my property. A delivery driver unable to find a property in 2026 with sat nav and GPS, you couldn't write it. She then proceeded to say she had tried the intercom several times after saying she couldn't find the address. Either a magician or a bare faced liar. Will never be ordering from anywhere that uses Relay as a delivery service again, wish I had read these reviews sooner as it seems this is far from a one off bad experience! AVOID USING AT ALL COSTS