relay.delivery Reviews 

Terrible communication. The drivers don’t deliver parcels. They don’t even attempt delivery and then just put down delivery unsuccessful. At no point on the tracking did it give me an amount of stops away like it usually does when out for delivery, which is a red flag there.

In the past the drivers have phoned if having any difficulties but nothing this time. This all points to the fact that they didn’t even attempt to deliver on any of the days. Says they attempted twice on the tracking but then told me when I emailed that they attempted three times and parcels being sent back to sender. So either that’s a lie or they don’t update their tracking correctly.

Either way I was in all day for each delivery day and was a waste of time as they didn’t deliver. Not helpful at all once you contact them either.

Absolutely shocking delivery service! So annoyed that my Vinted parcel has been allocated to this company as I would not choose to use them! My parcel went from collected on 29th July to delayed on 1st August with no update since. I’ve also logged two tickets with them, I waited well over the 72 hours supposed response time before logging another one and still no response from them. They seem to just lose parcels once it hits their system. It’s so frustrating to not have any update or acknowledgment from them and it’s an item I really care about too and cannot easily be replaced. Looking at the other trust pilot reviews I do not understand how they are in business and being used by people!

Brought a parcel from vinted being sent by this company so not my choice! Parcel got sent 106 miles away as my chosen shop wasnt accepting parcels. This seriously couldn't be the nearest choice?? And relay are not responding at all! 3 wks and multiple contact made by myself

Relay delivery must be the waste delivery company I have ever known they give you updates when they feel like it but your parcel does not arrive. I waited in four days to get a parcel that they promised to deliver four days earlier. The worst company possible I give them a place to leave the parcel do they leave it there? No absolute rubbish. I would not employ this company to deliver nothing

Extremely disgusting service. Driver throwing the parcel behind the side gate without knocking on the door first I recently had merchandise delivered inside the parcel there was fragile items that was completely shattered.

my order was supposed to be delivered 3 days ago, I have received nothing and no update! Seems it has mysteriously disappeared, as others have noted, or lost.

This is the 2nd time in a week where the delivery driver just drops the parcel at the foot of the front door and disappears. Doesn't even ring the bell or knock the door. Terrible service.
My porch door was ajarz slightly too but didn't even bother to pop it in there, just left in full view of all passers by

Absolute DISGRACE of a company!!! My parcel is almost a week late I’ve emailed twice to be told to just wait, I was also told not to keep emailing for updates as it will slow their response down! Been tracking on the app and it has said delayed allow 48 hours since last Friday, no help from customer services not as much as an update to tell me if my parcel is even going to arrive, avoid at all costs this company needs boycotting!

Dog shi company 5 days no update on delay. Rid this company of existing please

If I could mark my review less than one star I would appalling delivery service my parcel was out for delivery 2 stops away and has now disappeared off the face of the earth . The tracking says delayed and will be updated within 48 hours it has now been 8 days and is still not updated I have emailed on numerous occasions. My item was for a wedding on Saturday which leave my having to find an alternative and pay for something else because I’m not eligible for a refund until the 16th of august

When you think it can't be worse, don't worry they will surprise you!
So... I ordered something small and seller sent that over them. I received watsapp!!! message if I want to collect my package. As I'm working I left it ti be delivered. Item was delayed for a week... I contacted seller and they responded that my package is out for delivery. After week. Okay. Not a problem. They asked over the watsapp again where I want them to leave the package. I chose ONE OF THE OPTIONS front door. As we have delivery box with clear sign Delivery box, please leave the packages inside, I expect they will leave it in the box... But no!!! They left it opposite box, outside, on the ground, layed on the bike shed!!! Seriously! 😀
So yeah... I'm going to write a review and I can see I was lucky to even get the package!
Guys... Not good! 🙂

They appear to have lost 2 out of 6 Vinted parcels I have sent this week!
Such a nightmare, I have disabled the Relay delivery option on my Vinted account

Absolute disaster!
Ordered 4 separate things to get delivered with Relay and they’ve all taken over a week to get moving and then have mysteriously failed delivery but are marked as delivered, must be pintching disgusting firm

I left specific instructions on where to leave my parcel and unlike other delivery companies the driver was wonderful and followed the instructions and my parcel was safe

I have had 3 parcels missing now with Relay. I won't use them again. They are too much of a problem.

I left clear instructions to deliver my parcel through the side gate which I left open for this purpose. The driver just left the parcel on my front door in full view of the street. Anyone could have picked it up. And had the audacity to take a picture-of the front door- then say it was delivered to a safe place at the back, sheltered.

What kind of service is this? Very disappointing. Extremely unprofessional.

All my parcels that have been with this company have never been delivered to my house. Even if they leave it with a “ neighbour “ it is always someone miles away. One time they had even dropped my parcel to a shop.
Very bad.

The worst horrible careless courier which I have never seen before, I don't recommend anyone to use it at all.
I was at home I have typed all my details correctly besides that the courier couldn't deliver the parcel however , the easiest access location and clear address, I suddenly received an email from the seller for unsuccessful delivery .however, the unprofessional ignorant and blind courier couldn't deliver it .I wonder how we trust those people
Who work for such a carless courier delivery company Tracking number RELR44JN537V
They will attempt to redeliver it after two days this must be joking
I will stop using them and I recommend everyone to avoid wasting money and time with them .
They are not worth it a quarter of one star✨

Was given a dilvery time, waited all day. 10 mins before the end of the delivery window the tracker updated to say that the driver was delayed and they’d notify me in 48 hours when my parcel would be delivered. Two days? That’s a hell of a delay. The customer support goes round in circles because it’s an AI bot. Useless company.

Disgraceful, have never had a worse experience with a delivery company. I have received 2 packages from them over the past 3 days and BOTH were delivered to the incorrect address, and no way to actually speak to a human about this easily. They put in the incorrect postcode and didn’t bother looking at the postcode that I have on the actual label. Worst ever.