relay.delivery Reviews 456

Awful …..live in a flat - left instructions to press buzzer for flat - buzzer did not ring once they just failed my delivery - prev delivery did not even attempt my delivery just left with a neighbour disgusting service

I'm surprised with these reviews! I ordered several times stuff from Vinted and haven't had any issues. Informative tracking and they always try to deliver to my doorstep as opposed to lounge.

I searched my parcel safe box , no parcel I checked my camera ,no one came to house to deliver parcel, I went 8nto email and found delivery agent never came 8nt9 my close to deliver he left it 9n a public pavement 8n the next road outside a garage where general public use daily to go to shops and school , no sight of parcel when I went into the other road to find it ,am disgusted as there is a massive sign on fencing showing where the front door is around another road and in close , 8nstwad of here, delivery agent did not bother to put safety of parcel first please speak to them about this , it's no good taking a pic outside on the public pathway if a person nearby can steal it and I have a massive parcel safe box in front of house .

Awful website. Did not receive my package and I had sent two customer support requests 6 days apart and they didn’t even bother getting back to me. I had requested to have urgent delivery multiple times as I had the option to do so (I don’t mind they missed that) but they didn’t even bother delivering it knowing I desperately needed my package. DO NOT USE RELAY

Such bad service!! Will never use again!!

Stay away from this company, they lose or steal packages, but in any case they don't deliver. Scammers.

Had to send a parcel via Relay, buyer picked this method of delivery on Vinted. Shop owner told me when I dropped the parcel off that he had over 150 parcels waiting to be collected last week, no-one from Relay had done a collection for over a week! I’m just hoping my delivery arrives! Avoid this delivery service at all costs!

Would give 0 if I could. Worst company. They never reply to your emails. I was home all day waiting for my parcel, yet no proper knock, no contact, and no attempt to leave it with a neighbour.

The first “failed” delivery attempt was on Saturday 16th May. I was then told delivery would be on Monday 18th May, but no delivery was even attempted that day despite me waiting in all day. Yesterday again, no delivery attempted and I waited all day. They finally decided to deliver today, even though they said Monday, and there was no knock at the door.

Extremely frustrating and unreliable service.

New shipping provider on Vinted. Have failed to deliver 2 of my parcels - say they are returning them and they never arrive. I am significantly out of pocket as my buyer was refunded and no response from customer service

I have sent two jewellery boxes using Relay through Vinted and both have arrived broken. I have not received any compensation for the first jewellery box and am trying to get compensation through Vinted for the second. As the buyer chooses the courier I had no choice. I would not use this service myself!

Early delivery- great

Terrible service. I am waiting for an item and also one I sent hasn't been delivered. The shop said a Relay collection or delivery hasn't taken place for 2 weeks !

Absolutely shocking delivery company consistently keep scheduling deliveries outside delivery address hours despite advising on numerous occasions closing time, do not respond to any emails never thought I'd say a company is worse than EVRI

First order got from them delivered from temp. Got 1 parcel with 7 items missing and 1 parcel totally missing. And not able to get a contract number

Truly terrible courier service. I don’t know why ASOS use them. My parcels are always late, the tracking is always incorrect. And even if I specify a safe place, my instructions are not followed.

They also lie about contacting you on delivery/making delivery attempts.

I always dread my deliveries with them as they are always terrible. I am yet to have a decent experience with them

Sent a parcel via Relay, buyer received wrong item. I deffo sent the correct item. Not sure if collector got some packages mixed up or item was swapped at drop off. I have removed this service from my account. I WILL NOT USE THIS SERVICE AGAIN. AVOID AVOID AVOID AVOID

0 stars if I could!
Ordered 2 separate items through Vinted using Relay as the collection point on the 10th May and still not received either even though I have order other items after this date using postit and received these already!
Delivery is saying between 15th May - 15th June! What a joke. Parcels not even moving through the system.
Never again!!! AVOID!!

My parcel was left in dirty black bin that was being emptied tomorrow. So if I had not needed to put rubbish in it when I got home from work at 2230 and just happened to notice something strange In the bin it would have gone to the tip in the morning. As it was label facing down so no indication it was a parcel just by chance I noticed it wasn't a. Bottle or plastic tray. My porch door was open as always and my daughter was in all day just pure laziness and bad ser ice as the porch is a few steps more than the. In and the door would have to be opened and closed disgusting service

Relays delivery driver stole a parcel from my doorstep
Shame I can’t post my ring door bell video on here to name and shame the culprit

Packages not delivered to my property and stolen!! Useless company!!