relay.delivery Reviews 

They threw the parcel over a 6ft fence onto concrete its electrical. The said they where coming yesterday waited all day. The arrived today didn't ring or knock threw it over the fence. Don't use them and don't order from firms that do.

parcel dropped at side of buliding even though we have a reception desk at the front of the building which was open at the time of delivery. Left inside a back stores door near other units. not even in a safe place, only knew it was delivered because got a email from temu saying package delivered! Very poor service.

I wish there's an option for 0 star.
Relay delivery drivers are lazy. I live in 1st floor flat, the delivery driver rings the bell and I open the door waiting for him/her to come to the door, then they drop the parcel in the communal area and leaves.It happened to me 3 times now and my partner reported says the same.
Why are we paying for delivery if the delivery is not done properly?

If I could give 0 I would, what an absolute shambles of a company. I had a WhatsApp at 10pm saying my delivery was 3 stops and 11 minutes away, yet nothing turned up or got delivered, now nobody seems to know where the parcel is and is just marked as delayed.

Truly awful, delayed delivery for 3 weeks and still not to be found tried to contact them and never get a reply. I’m surprised that they are still allowed to be a buisiness. I would really really go elsewhere. BEWARE!

Appears that there is a courier worse than Evri.
Had a delivery and photos uploaded which wasnt even my street with a strange man shown taking all my parcels.
Really really bad.
I think the Government need to step in a shut this courier down along with Evri. I've had parcels delivered to wrong address before with this crappy company but luckily identified where. Not this time.

What a sh!t show of a company!

They haven’t been too but today I just don’t feel comfortable, a delivery driver has let themselves into back garden, the back gate was locked and walked all the way up to the back of my house to put a parcel in an outside storage box that’s right outside my back door. Which would have also been unlocked, feel very unsafe!

Absolutely AWFUL COMPANY
I was expecting ten Vinted parcels to the same relay shop after 3 weeks got emails saying they where being returned to sender, then had a very suspicious call from Relay on WhatsApp saying that all ten of my parcels are missing from a van that was found empty and the courier driver could not be found, he wanted me to tell him the total value of my orders (roughly £110) and said they would offered £290 compensation !! At that point I hung up and will let Vinted deal with it

They texted me saying my parcel was 2 stops away I stayed outside waiting and no delivered. Then, on their site the update saying: delivery unsuccessful (they didn’t even tried to delivery) and reschedule like, ????

No care whatsoever for customer care. Rubbish service I stayed up till 11pm waiting for my delivery as they said your delivery is 4 stops away at 10pm. Nothing then a notice came up delivery can’t be made. No explanation no sorry we will deliver next day nothing. So I got untouch with so called customer service well we will deliver it tomorrow did it come did it he’ll. so got back in touch we won’t be delivering your parcel tomorrow you will have to wait. Absolutely disgusting. Don’t use them there crap.

Really unprofessional. Unable to get the door due to chemotherapy recovery and driver with a neighbours parcel rang the bell 3 times and then persisted to bang the door and letterbox till came down.

Put my small parcel in next doors post box , no one lives there at present so not sure how I’m going to get that back. I was in so just delivered to wrong number can’t even read the address properly

Received notification that parcel was at pickup point but it never arrived. Zero reply from customer service. Worst delivery provider out there

go into vinted delivery settings and un check Relay , do not use . Worst company ever they have lost 5 of my parcels totalling over £300
Joke, what are the doing with everyone’s parcels

Awful company! Can't do there job. Sent me wrong parcel. Absolute joke and took weeks !

I wouldn’t even give it 1 star. They keep delivering to the wrong address. I’ve never had a parcel delivered properly.
It’s awful

If I could give zero stars I would. Were supposed to deliver a parcel with instructions to leave in my enclosed porch. But no it came back as a failed Delivery attempt. Was then scheduled for another delivery and it never turned up. Absolute rubbish. I have reported this company to both companies House and trading standards. This piece of crap "business" needs shutting down immediately.

So bad! Worst delivery company! Needs banning from Vinted! 3 weeks awaiting delivery!

Sent a parcel through vinted, customers choice, no notification of the parcel being delivered/collected from the shop. Item went missing after complaining to the shop I dropped it too, suddenly got a notification. Parcel arrived to customer not the item I sent or in the packaging I sent it in. Con artists stealing parcels, worst than Evri