Rehome Outlet (as seen on Dragons' Den) Reviews 

1,013
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, polite, and exceptionally helpful staff who manage the entire purchasing and selling process efficiently. Consumers are also highly satisfied with the amazing quality of the products, noting that online descriptions are clear. Additionally, people highlight the excellent delivery service, emphasizing that transport teams handle items securely with great care. Though some customers noted issues, mentioning that certain items unexpectedly arrived damaged or required unexpected repairs. A few reviewers were dissatisfied with short return windows, inaccurate online listings, and persistent difficulties when resolving complaints.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that everyone they dealt with was helpful,... See more

Service

People report positive experiences with service, highlighting a smooth, professional, and well-managed... See more

Product

Clients share positive opinions on product quality, highlighting great bargains on pre-loved and ex-display... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that everything arrives on time and is... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service throughout the process. Rehome looked after every aspect and our kitchen was assessed, listed and sold without any effort by us. It’s brilliant that our good quality ‘old’ kitchen... See more

Company replied

Rated 5 out of 5 stars

Excellent from start to finish, ended up buying more of them and the showroom after going to view the kitchen. Everything looks pretty good when delivered, normal markings from taking apart but nithi... See more

Company replied

Rated 5 out of 5 stars

Absolutely delighted with my new kitchen. I could never have afforded such a premium brand & the whole process was incredibly easy and well managed. The Rehome team answered queries very promptly and... See more

Company replied

Rated 5 out of 5 stars

Really great service.We viewed two or three domestic kitchens on line before buying. We are keen recyclers and could not be more pleased with the kitchen we have eventually bought. Especially impresse... See more


Company details

  1. Kitchen Supply Store
  2. Bathroom Supply Store
  3. Furniture Store
  4. Home Improvement Store
  5. Kitchen Furniture Store
  6. Kitchen Remodeler

About Rehome Outlet (as seen on Dragons' Den)

Written by the company

Rehome

The Kitchen, Bedroom, Bathroom outlet

The UKs Leading Marketplace for Buying and Selling Used and Ex-display Kitchens

Rehome makes buying and selling pre-loved and used kitchens, bedrooms, and bathrooms safe, simple, and sustainable. As the UK’s leading marketplace for pre-owned kitchens, we combine expert verification with rigorous quality checks, giving our customers peace of mind while saving money. We sell kitchens, bedrooms and bathrooms, either used (pre-owned) or ex-display from premium homes and showrooms across the UK, including London, South East England, South West England, West Midlands, East Midlands, Yorkshire, North East England, North West England, Wales and Scotland. All used kitchens listed on Rehome are carefully inspected and verified by our trained team, reducing the risks typically associated with purchasing pre-loved interiors. We also ensure that all sellers are verified, so you can buy or sell with confidence. Our approval process guarantees that every kitchen, bedroom, or bathroom we list meets high standards of safety and quality. Choosing pre-loved with Rehome offers significant cost savings compared to buying new (up to 80% off high street prices for well known brands), while also supporting a more sustainable approach to home renovation. We are proud to be BCorp certified, a recipient of the Queen’s Award for Sustainability, and a Which? Trusted Trader for professional dismantling services, demonstrating our commitment to ethical, responsible, and trustworthy practices. Our award winning business has become a trusted authority in the pre-owned interiors market. We make it safer and easier to buy and sell used kitchens, bedrooms, and bathrooms, helping homeowners and sellers alike benefit from quality items without the risks often associated with second-hand purchases. Whether you’re looking to upgrade your home or sell pre-loved interiors, Rehome provides a reliable, verified marketplace where sustainability, savings, and trust go hand-in-hand. Showrooms across the UK regularly update their ex-displays to keep up with the latest trends, which means that perfectly good ex-display kitchens and bathrooms are often replaced long before they’re worn out. Rehome makes it simple to buy from premier showrooms around the UK; Tom Howley, Martin Moore, Magnet, Nobilia, Neptune, Humphrey Munson, Clive Christian, Harvey Jones, Bulthaup, SieMatic and Smallbone to name a few Now we think you’d at least want to take a look at Rehome.

Visit Rehome

Contact info

Luxury Kitchens Up to 80% off RRP

Ex Display & Pre-loved kitchens from premium homes and showrooms

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,013)

140 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kitchen Sale

Good Service and support with our Kitchen Sale

9 July 2025
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Thank you for your review Robert. We need to encourage more people who are buying a new to sell on their qualiity pre-loved kitchen. Reviews like yours really help us, so we are extremely grateful. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Great experience and novel way of…

Great experience and novel way of buying house hold products such as kitchen

8 February 2025
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Thank you for this Rajeev, we really appreciate the time taken to leave a review. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

I recently sold my kitchen through 2nd…

I recently sold my kitchen through 2nd Hand Kitchens and was thoroughly impressed with the process from start to finish. The team was professional, efficient, and easy to deal with—making what could have been a stressful experience feel completely seamless.
They handled everything with care and attention to detail, from photographing and listing the kitchen to coordinating viewings and arranging collection. Communication was excellent throughout, and I felt confident that I was in good hands.
It’s great to see a company that not only promotes sustainability but also delivers such a high level of service to sellers. I wouldn’t hesitate to recommend them to anyone looking to sell a used kitchen with minimal hassle and maximum return.

9 July 2025
Rated 1 out of 5 stars

Awful Experience

Awful, awful experience to the point I have no option than to take this legally. We have received no funds despite our kitchen leaving our house eight weeks ago. We have repeated called the office, sent emails and regularly people have failed to call back and just cannot commit to any timeframes. I would genuinely never recommend this company to anyone. It is truly one of the worst companies I have ever come across.

7 May 2025
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

We are deeply concerned you are unhappy with our resolultion process. I understand the team are working with both you and the buyer to resolve outstanding issues, however, this is taking longer than expected due to the buyers personal circumstances. We will continue to stay in touch and to persue an acceptable solution for both parties as quickly as we can. Warm regards Helen Lord, Rehome Founder

UPDATE: Thank you for your patience. We are delighted we have been able to resolve this issue to your satisfaction. Our resolution speed and outcome is dependant on both buyer & seller. Unfortuantely, your buyer was experiencing some very challenging personal circumstances which slowed down response times. Whilst out of our control, we are delighted that with some sensitive management we were able to land a positive outcome. Warm Regards Helen Lord, Rehome Founder

Rated 4 out of 5 stars

Saved us thousands

Pleased with the kitchen, which was as described and looks great in our kitchen extension. We saved £1000s by buying second hand.
Sale and communication were good. We just had an issue with one oven door, which was broken off.
Rehome sent us photos of the two ovens resting in their backs, with doors apparently attached. This was not proof that the damage was not suffered during dismantling/shipping. We had to order a replacement part to fix the door.

22 January 2025
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Thank you for your honest review Janey, we appreciate it. All dismantles and collections are fully impected and photographed prior to delvery to ensure we know exactly the condition of a kitchen once it has been dismantled. We appreciate you comments. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Allowed us to buy a better quality kitchen for less

While the final stages of installation are still underway, we calculate we will have the kitchen project finished for around 50 to 60% of the cost we were quoted elsewhere for a lesser quality kitchen, with lower spec appliances.
Prior to purchase, I had spent a long time looking at kitchens available on Rehome and waited until one was available that did not need any reconfiguration to fit our space. That said, two of the units did have different dimensions than the listing stated, but thankfully - having hired an experienced fitter - this didn't cause us any issues.
The delivery process was smooth & we were kept well informed of expected arrival time on the agreed date.
As to be expected for an ex-display kitchen, there are a couple of scratches/blemishes, but nothing major (although I will try to touch up).
Overall we are very happy with the service Rehome offered and believe the site has facilitated us being able to buy a much better quality kitchen than we would have otherwise been able to afford. I think having a good, experienced fitter was key though (one who could work without a plan, think on his feet & come up with solutions).
I would recommend looking at Rehome to others. For us, taking the risk of buying an unseen ex-display kitchen was worth it, and we would do it again!

9 June 2025
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

I am delighted to read your review, thank you so much for taking the time to write this. We are delighted that the cost saving and quality of the kitchen you've purchased have made up for a few small bumps in the road! Do remember to send us some pictures when you have finshed the installation. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

One phone call is all it took …

One phone call to start the process and hardly any other effort from me . My kitchen is now residing in someone else’s home and the money is in my bank account ! It doesn’t come better than that !! The whole process took me 2mths . They provided everything from the photographer, advertising , the sale and the clean tidy removal of my entire kitchen . 2 weeks later the money was in my bank .

17 June 2025
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Ah lovely Sally, thank you for your review. I can hear the delight in your words, which makes me smile from ear to ear... Much appreciated! Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Great service

Great service , answered all our queries quickly and all the quality worktops arrived intact which was a bonus , you take a chance but we were very pleased with the high quality of kitchen that we’ve got for the price . We found a certain flexible mindset on layout helps and a skilled kitchen fitter to optimise the outcome.

17 June 2025
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)


Delighted to read this Nicola, thank you so much for taking the time to leave this review. Agreed re a great fitter! Enjoy your new kitchen and thank you for choosing to Rehome. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Great communication

Great communication, information, service and cohesion to make it happen across all departments

9 June 2025
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Thank you for this Sarah, our team really appreciate it. Most have been with Rehome for a long time and love what they do, so to have this pat on the back is extra special... appreciated, thank you! Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Good communication at each stage of the…

Good communication at each stage of the process aligned with clear instruction.
Friendly and helpful professionals who were very open to any questions and clarified anything that I was not sure about. Great to know that our older but beautifully built kitchen will be used in another family home.

9 June 2025
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Thank you for this very generous review Sarah. Quality kitchens which have been well looked after are perfect to be Rehomed, and you have made your buyer very happy too... Great job, thank you! Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Excellent Service, Happy Customers!

Everyone at Rehome was amazingly helpful and the service impeccable. I am so pleased my kitchen will have a second life and it was so easy. Thank you!

6 June 2025
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Thank you Camilla. Great to know you will have saved around 4,000kgs of carbon too,.... Its a win win for everyone, including our planet. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Honestly couldn’t be happier

Honestly couldn’t be happier. We’ve got our dream kitchen for a tiny fraction of what it would’ve costed us. Customer service were brilliantly helpful, delivery team were incredible, and the kitchen is just sublime. I will 100% be using ReHome again very soon!

10 January 2025
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Thank you for this lovely review Ruth! I can hear the delight in your words, which makes me so happy. As the owner of quality pre-owned kitchen myself I get it!! thank you for this. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

The French Connection

Purchasing a kitchen through Rehome was a good experience for us. We live in France so collecting and shipping a kitchen back to France has its problems. But the Rehome team gave assistance and guidance along the way, all credit to you all. A special thanks to your men on site for all there help, with a big thank you to Neil for his knowledge and help in loading.
Once again thank you Rehome, would not hesitate to use you again.

25 April 2025
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Thank you for this Peter. We have helped to transport a number of kitchens to France and understand the issues you will have faced. Its still a great choice, despite the miles travelled... and you can now enjoy a quality kitchen, which has been sustainabily sourced for many years to come. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Saved so much money and eco friendly...

Rehome is a great way to be environmentally conscious when remodelling your kitchen. They've really nailed the whole process. We were concerned about having to dismantle and collect a second hand kitchen ourselves but Rehome handled all that for us (delivery was extra but dismantle included). We saved so much money and are thrilled with our new kitchen. Communication throughout was impeccable. Highly recommeded.

8 May 2025
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

This is such a perfect review James, and verbalises exactly why we began this company many years ago. As the buyer of preowned kitchen ourselves we knew if this was made easier and less risky, more people would do it. Especially given the financial and environmental savings - So happy to receive this thoughtful review. thank you again. Warm regards Helen Lord, Rehome Founder.

Rated 5 out of 5 stars

Incredible customer service they were…

Incredible customer service they were constantly checking for everything was good even after we’d had the delivery of the kitchen and when we had a piece missing, they were straight on it and sourced it for us. The delivery service was also top-notch and I would thoroughly recommend it’s well worth the money.

31 March 2025
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Vanessa, thank you for your review. We are delighted you are so pleased with our service and the kitchen. Our delivery teams are extremely experienced and not what you would call 'a man with a van'. Kitchens are complex and heavy. thank you for taking the time to leave your review. This means a lot to us :) Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Re home made the whole process easy…

Re home made the whole process easy with dismantling a kitchen we had purchased in London and delivered on time to us on the south coast exactly when they said, communication was amazing.
Thank you all involved with the move.
Would recommend Re home 100 percent

22 April 2025
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Brilliant Graham, just what we love to hear! Thank you so much for leaving us a review, it means a lot. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Everything worked very smoothly from…

Everything worked very smoothly from viewing to delivery.

10 April 2025
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Caroline, thank you for taking the time to review our service and the kitchen your purchased. We have a very experienced team, and more importantly, they care... this review means a lot to them. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Serg and his colleagues from Rehome did…

Serg and his colleagues from Rehome did an amazing job transporting and unloading our large kitchen from its original owner's house. To have dismantled it so carefully, loaded it, braved London rush hour traffic and unloaded it without any damage into it’s temporary home ( it will eventually end up in a holiday house in Ireland) here was very impressive. Great care and attention at all times. Couldn’t recommend more highly.

9 April 2025
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Hi John, I am sure Serg and his team will be made up with this review. It's very generous of you, and means a lot to them. We would love to follow the journey of your kitchen - sounds really exciting! We love to follow up on customer results, sharing images in the press and on our social accounts. Do stay in touch! Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Super efficient

Super efficient - both in terms of marketing and removal. Very happy.

15 April 2025
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Helen, thank you for taking the time to leave this review. It really is appreciated by everyone at Rehome. Warm regards Helen Lord, Rehome Founder

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look