Regus has one of the worst billing…
Regus has one of the worst billing systems I've ever encountered. Their invoices are incredibly confusing and unnecessarily complicated, making it very difficult to understand what you're being charged for.
On top of that, they require substantial upfront payments, often charging two months in advance plus a retainer. As a new tenant, it can feel like you're paying three or even four months upfront from the very beginning.
The pricing is also significantly higher than average—roughly 50% more than comparable office space providers.
While the property managers are generally professional and friendly at most locations, I would personally avoid the Arden location in Sacramento, CA.
Overall, my biggest concerns are the confusing billing practices and high costs.
Reply from Regus - CA, Sacramento - 1750 Howe
Hi Oscar,
I’m very sorry to hear of your disappointing experience.
Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
My team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority.
Your satisfaction is very important, therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments, which help us improve. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
