RegioJet Reviews 

I took a bus from Prague to Munich, which is a long route. There was no air flow the entire time. I asked the driver to turn air on and later four other people asked him to turn it on.

Instead of turning it on or fixing it, he yelled at the passengers that we need to open the vents. The vents were obviously not the issue because everyone was trying to open them the entire ride.

I felt sick during the bus ride and got really sick afterward, which ruined my trip. You can’t cram a full bus of people in with no airflow at all.

I complained to the company and they brushed me off. Basically zero customer service and accountability. They said the driver didn’t report it so they won’t do anything. Super convenient for them.

Take Flixbus instead.

No water in the toilets. Train over night ~ 10 hours - next working toilet is only on the other side of the next coach. Crew wasn't helpful!
And this is happening not only with us, this train will arrive in Prsemysyl and go back like this and another ~30 people on this coach will experience the same. As crew explained- this is the cheapest ticket you bought.....well,than dear Radim Jančura write it in your Web page - if you pay ~60 euro - you will not be able to use a toilet- not included in ticket price! I wish you the same luck in your next trip!

Bad trains, bad personnel, ALWAYS late

2 hours delayed and still waiting for an early train from Prague to Vienna. Rubbish!!!

I was traveling from Budapest to Vienna on the 12th of September, 2023. Wagon Number 4 crew members were insulting and unhelpful! One of the crew members, a middle-aged woman, was making faces; she spoke no language besides Chekich, which is ridiculous on an international train. The wagon was super hot. I asked her if the AC was working, but she did not understand; I made it easier for her I said it is HOT! She said, 'I know I feel,' and left, giving me a face and an attitude! Even though she felt it was hot, she did not try to do anything about it! The shades on the window are just decoration. The train was filthy, and there was no space for me to put my dog's box anywhere. There were two accessible seats next to us, but they did not offer them! My small dog (in her travel box because they insisted on putting her in the box instead of traveling on my lap) and I suffered the entire time. The train was late, and they did not announce the upcoming stops. Ladies and Gentlemen, and this was the so-called Business Class.

Somehow got through onto one of these very old carriages and could not do anything because purchases via Railninja does not allow any real changes or seat selection - on the train extremely unhelpful and rude staff - avoid at all costs

This company does not provide information about its trains, we missed a train because they did not show the info in the panels. We asked some agent and he provided the wrong platform number. After claiming to Customer Service they do not want to know anything. Try to avoid this company for train services

We had the worst bus trip ever with your bus from Budapest to Prague! (Ticket no.: 9850820410)
Your personal is disrespectful, they give no information about the trip
And now we wanted to buy water on the bratislava stop, they immediately closed the door and they didn't want to open the door until we had to RUN BEHIND THE BUS!!!!

You're the worst bus company ever and I will make sure everyone will hear about our terrible experience!!

You deserve less than 1 star!!!

I went from Vienna to Bratislava for a day trip unfortunately I lost my glasses on the bus. I wrote to the customer service and they found them and gave me them back. The rest of the travel went smoothly. Amazing company and people!

One advice: book the ticket in advance otherwise you will pay a driver’s fee if you buy the ticket on the bus ;)

The worst train experience ever. The AC and Wifi didn't work in an entire compartment we were in. Ended up needing to have a quarrel with the rude and inexperienced staff to get a change of seats. It wasn't even a matter of comfort, it had become a health and safety issue for the elderly in the summer heat. Got a change of seats only to be moved again and again every hour of the journey.

I was on a sleeper train and our compartment smelled like a cattle car. The garbage bin had rotting fruit pits and black mold in it. It looked like it's never been cleaned. Come on guys...we had to keep the windows open just to survive...

One hour and half waiting for coffee and salad to receive cesar salad with dead flies, rude stuff and trains always late DONT RECOMMEND

I wouldnt even recommend this to my enemies.
Nobody should pay for this.

First route: London to Prague
2 break in 20 hours.
Rude drivers who dont speak in English
They said we dont take break because we are in late
I dont really understand why is this our fault but its seemed like the only solution was punishing us with riding for 8-10 hours without any break.

No toilet on the bus (well it didnt worked)
Garbage wifi
1 usb port with zero charging capability
No way to buy drinks or anything

2nd ride:Prague to Budapest
If its possible its even worse.
I asked the driver (who are rude and dont speak english AGAIN) about a break (at this moment we were riding 4 hours ago) and he said no break its not tourist bus (so what is this excatly?)
Than he said we will have 5 minutes in Bratislava
So in Bratislava I asked him and now he was aggresive
He shouted to me : NO BREAK ITS NOT TOURIST

So what the hell is this excatly? Bus to the jail? Because thats how we be treatened.

He was shouting with me like with a goddam dog front of every other passanger.

Im working as a concierge in London
10+years ago and let me tell you 2 things:

1: Never ever speak with a customer/passenger like this

2: I will do my best to make sure nobody will recommend this company in hotel industry anymore. Never ever.

This is literally disgusting. The whole service what you represent is pure garbage.

My ticket number is: 9291297583

I want my 100% refund

The train was grim. I suspect it was rolling stock from Stalin’s time. Toilets were dirty and smelly.

Staff were helpful which is the one saving grace.

Very unreliable. It usually arrives very late and you cannot cancel reservation after the scheduled arrival even if you have to wait for another hour or more due to a delay.

Trip from Prague to Vienna changed our seats didn’t tell us and then forced us to move, separating our family. Acting on train as if we were at fault. Then when I wrote to them claimed to have sent an email telling us about seat change.

Not good service.i waiting more like 1hour for my food

Basically one of the worst experiences on a train, No air condition was turned on and when I complained to the team leader on the train he turned it on for 5 min and then turned it off on a 5 hour train ride with more 35 degrees Celsius outside.
They can afford to pay huge bonuses to CEO's but are not able to fix a air-conditioning ..... Seriously This represents a health hazard but apparently they are no concerned of peoples health, but this leaves them open to different law suits.

Whoever experienced this problems please write me and maybe we can gather more people for a case action lawsuit.

Expect more for your money and from the company, if they can't adhere then they should make room for companies that can