Welcome bonus, which was a 100% deposit match for first 20£ deposit didn't add to balance and support hasn't got back to me yet, and it's been hours tho it may be due to it being late night early mor... See more
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Deposited £20 and went to play, got a message..Your account is currently under review. Please contact our customer service team and quote Code 2...So contacted them, was pushed from pillar to post try... See more
Company replied
Deposited £50 and got 25% matched bonus then I won over £500 it vanished from my account balance due to wagering bonus rules what a big con ! They encourage you to deposit and then when you win don’t... See more
Really not impressed. Made a withdrawal request over a week ago, still not a sign of my funds in my account. Customer service friendly but can't tell me anything apart from advise to wait. No communic... See more
Company replied
Company details
About Regal Wins
Written by the company
Get rewarded in style at Regal Wins, with a hearty welcome offer and a majestic casino experience. With over 250 of the best online games to choose from, if you prefer playing slots, blackjack or roulette, then look no further we have it all and so much more!
Not only do we pride ourselves on providing players with access to the best games and gaming experience, we also aim to provide our players with the best customer service.
Climb your way up to our Loyalty club where you will be rewarded greatly for your loyalty with personalised offers gifts and offers epically for you!
Play anytime, anywhere with Regal Wins!
Regal Wins is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134
Not only do we pride ourselves on providing players with access to the best games and gaming experience, we also aim to provide our players with the best customer service.
Climb your way up to our Loyalty club where you will be rewarded greatly for your loyalty with personalised offers gifts and offers epically for you!
Play anytime, anywhere with Regal Wins!
Regal Wins is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134
Contact info
2.1
Poor
199 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Thank you for my free chocolates
Thank you for my free chocolates, fast withdrawal and easy website access
2 November 2023
Unprompted review
Reply from Regal Wins
Hello,
Thank you very much for your review of Regal Wins online. We’re very happy to hear that you are enjoying the website.
We really hope that the next time you log in, it is a better experience. We will be working hard to make sure of this.
Regards,
The Regal Wins Team
I have so much fun with the games
9 November 2023
Unprompted review
Reply from Regal Wins
Hello,
Thank you very much for your review of Regal Wins online. We’re very happy to hear that you are enjoying the website.
We really hope that the next time you log in, it is a better experience. We will be working hard to make sure of this.
Regards,
The Regal Wins Team
Says I received treats never received…
Says I received treats never received nothing no idea what they are on about
9 November 2023
Unprompted review
Reply from Regal Wins
Dear Member,
We are sorry to hear about your disappointment with your recent experience.
Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.
With regards,
The Regal Wins Team
Bit difficult to land a decent win…
Bit difficult to land a decent win lately 😑
7 November 2023
Unprompted review
Reply from Regal Wins
Dear Member,
We are sorry to hear about your disappointment with your recent experience.
We license our games from 3rd party providers - we don't program the games ourselves. We have no way to control when a bonus activates, and it is all down to chance.
Our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to always ensure fairness.
If you do have any evidence to show any errors or malfunctions, please could you provide this for further investigation by emailing us, as we cannot discuss accounts without verifying customers.
If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.
With regards,
The Regal Wins Team.
Complete rip off
Yet again got up to 160 on the free game played at least 2 hours to complete the wagering ( it was £2) got up to 170 but completed the wagering and they took it off me and left me with £10 what a complete rip off no other site does you keep what you have won once wagering is complete ( which should have been £170) I have now closed my account ,avoid
1 November 2023
Unprompted review
Reply from Regal Wins
Dear Chris,
Thank you for your review of Regal Wins online. We are sorry to hear about your disappointment with your recent experience.
Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.
With regards,
The Regal Wins Team
Terrible service did first deposit…
Terrible service did first deposit tried to draw winnings waiting 2 weeks account got blocked with out telling me after lots emails finally got someone to reply need verification of Id sent lots emails never get reply phone number permently off live chat non existent absolute joke of site stay clear
27 October 2023
Unprompted review
Reply from Regal Wins
Hello Adam,
Thank you for your review. We are sorry to hear about your disappointment with your recent experience.
Should you would like us to investigate anything for you further, please let us know by emailing us at reviews@rank.com and include full details of your concern, as we cannot discuss accounts without verifying customers.
Regards,
The Regal Wins Team
Your a scam site
Your a scam site
Your terms and conditions clearly say for the prize wheel whatever cash you get you need to wager it x20 and if you wager it you get x5
So on 5 occasions I got £2 bonus on the prize wheel I waged it on 5 different occasions and I should of been able to withdraw the £10 but there a scam they keep all the old prize wheel bonus so for instance if I do the wheel on 3 different days and lose they all stay there so on the 4th day you need to wager the £2 x20 on all 4 so you need to wager x80 instead of what they advise.
Onto of all this I've emailed them over a week ago and 3 days ago and no reply there customer service is absolutely crap.
Stay away from this scam site you been warned.
1 October 2023
Unprompted review
Reply from Regal Wins
Dear Panikos,
Thank you for your review of Regal Wins online. We are sorry to hear about your disappointment with your recent experience.
Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.
With regards,
Regal Wins Team
Awful
Awful. No issues depositing. Came to withdraw my winnings and it keeps returning it as it keeps sending it to an old card! I don't even use the card!! Very frustrating and no one is ever available on live chat. Robbery really
21 September 2023
Unprompted review
Reply from Regal Wins
Hello Sarah,
Thank you for your review of Regal Wins online. We are sorry to hear about your disappointment with your recent experience.
Your feedback has been passed on to the Regal Wins Online Team to investigate. Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.
We really hope that the next time you log in to Regal Wins, it is a positive experience. We will be working hard to make sure of this.
With regards,
The Regal Wins Team.
is the site always slow or down?
16 September 2023
Unprompted review
Reply from Regal Wins
Hello Rashmi,
The site is currently up and running with no technical issues!
Thank you for your review of Regal Wins online. We are sorry to hear about your disappointment with your recent experience.
Should you have any evidence to show any errors or malfunctions or if you would like us to investigate anything for you further, please let us know by emailing us at reviews@rank.com and include full details of your concern, as we cannot discuss accounts without verifying customers.
Regards,
The Regal Wins Team
Vouchers and Gifts 👍🏼
I have been a winner of a Sainsbury’s shopping voucher of £120 recently. Also I have received optional free gifts, chocolates - appreciated, the branded items are probably a waste but understandable. These have been a really nice touch as most casinos seem to have stepped away from these ideas. This experience has been very good, as is withdrawals, but the overall gameplay, bonus issues mentioned by others about wagering through multiple bonuses leaves the player confused is a valid criticism I’ve read elsewhere. But overall a recommended site
2 August 2023
Unprompted review
Reply from Regal Wins
Dear Scott,
Thank you very much for your review of Regal Wins online. We’re very happy to hear that you are enjoying the site and services.
We really hope that the next time you login, it is a much more amazing experience. We will be working hard to make sure of this.
Regards,
The Regal Wins Team
Very nice experience
27 August 2023
Unprompted review
Reply from Regal Wins
Dear Bogdan,
Thank you very much for your review of Regal Wins online. We’re very happy to hear that you are enjoying the site and services.
We really hope that the next time you login, it is a better experience. We will be working hard to make sure of this.
Regards,
The Regal Wins Team
I won a fifty pound voucher which was…
I won a fifty pound voucher which was great, my daughter enjoyed spending it at Primark, thanks a lot to your team coming up with good prizes
25 August 2023
Unprompted review
Reply from Regal Wins
Dear Paula,
Thank you very much for your review of Regal Wins online. We’re very happy to hear that you are enjoying the site and services.
We really hope that the next time you login, it is a better experience. We will be working hard to make sure of this.
Regards,
The Regal Wins Team
Never again
I’ve played on a few slot sites and this is by far the worst I joined because it stated I’d receive a 100% deposit bonus aswell as 50 free spins I did not get this once I spoke to the team they gave me an extra £20 to play with but no free spins and the slots on this site do not pay out at all steer clear absolutely rubbish
10 August 2023
Unprompted review
Best Site Ever
Great choice of games. Fast payouit and good customer experience
10 July 2023
Unprompted review
Reply from Regal Wins
Hello Helena,
Thank you very much for your review of Regal Wins online. We’re very happy to hear that you are enjoying the website and services.
We really hope that the next time you log in, it is a better experience. We will be working hard to make sure of this.
Regards,
The Regal Wins Team
Reply from Regal Wins
Dear Claudia,
Thank you very much for your review of Regal Wins online. We’re very delighted to hear that you are enjoying the website and our promotions.
We really hope that the next time you log in, it is a much more amazing experience.
We will be working hard to make sure of this.
Regards,
The Regal Wins Team
Regal Wins took my money even after being notified it was a fraudulent transaction
Whilst I have never used any gambling site. Regal Wins were notified by my bank that a pending transaction was fraudulent and still they took my money a few days later.
5 July 2023
Unprompted review
Reply from Regal Wins
Hello,
Thank you for your review of Regal Wins online. We are sorry to hear about your disappointment with your recent experience.
Should you have any evidence to show any errors or malfunctions or if you would like us to investigate anything for you further, please let us know by emailing us at reviews@rank.com and include full details of your concern, as we cannot discuss accounts without verifying customers.
Regards,
The Regal Wins Team
don’t think i’ve ever spent so much…
don’t think i’ve ever spent so much money on a site and never had a decent win and i’ve played on quite a few
8 July 2023
Unprompted review
Reply from Regal Wins
Hello Tina,
Thank you for your review of Regal Wins online.
We license our games from 3rd party providers - we don't program the games ourselves. We have no way to control when a bonus activates, and it is all down to chance.
Our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to always ensure fairness.
If you do have any evidence to show any errors or malfunctions, please could you provide this for further investigation by emailing us, as we cannot discuss accounts without verifying customers.
If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.
Regards,
The Regal Wins Team
do not play in this casino
do not play in this casino, they steal money from my account!I already send all details and spoke with technical team and they promised sorted out everything,and respond dy email.But NOTHING NOT SORTED OUT. YOU ARE THIEVES!!!
14 June 2023
Unprompted review
Reply from Regal Wins
Hello,
Thank you for your review of Regal Wins online. We are sorry to hear about your disappointment with your recent experience.
Should you have any evidence to show any errors or malfunctions or if you would like us to investigate anything for you further, please let us know by emailing us at reviews@rank.com and include full details of your concern, as we cannot discuss accounts without verifying customers.
With regards,
The Regal Wins Team.
The don't pay out cashback from…
They don't pay out cashback from promotions. Live chat is of no help.
13 June 2023
Unprompted review
Reply from Regal Wins
Hello Mat,
Thank you for your review of Regal Wins online. We are sorry to hear about your disappointment with your recent experience.
Should you have any evidence to show any errors or malfunctions or if you would like us to investigate anything for you further, please let us know by emailing us at reviews@rank.com and include full details of your concern, as we cannot discuss accounts without verifying customers.
Regards,
The Regal Wins Team
I have been playing regalwins for a…
I have been playing regalwins for a while now never had any problems I did speak to agent called Terry who was very helpful and sorted my query very quickly and was very polite
Withdrawal is quick great games highly recommend
10 June 2023
Unprompted review
Reply from Regal Wins
Dear Donna,
Thank you very much for your review of Regal Wins online.
We’re very happy to hear that you are enjoying the site.
Your feedback and appreciation will be passed on to Terry and the Regal Wins team.
We will be working hard to make sure that the next time you log in to Regal Wins, it is a more amazing experience.
Regards,
The Regal Wins Team
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