Welcome bonus, which was a 100% deposit match for first 20£ deposit didn't add to balance and support hasn't got back to me yet, and it's been hours tho it may be due to it being late night early mor... See more
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Deposited £20 and went to play, got a message..Your account is currently under review. Please contact our customer service team and quote Code 2...So contacted them, was pushed from pillar to post try... See more
Company replied
Deposited £50 and got 25% matched bonus then I won over £500 it vanished from my account balance due to wagering bonus rules what a big con ! They encourage you to deposit and then when you win don’t... See more
Really not impressed. Made a withdrawal request over a week ago, still not a sign of my funds in my account. Customer service friendly but can't tell me anything apart from advise to wait. No communic... See more
Company replied
Company details
About Regal Wins
Written by the company
Not only do we pride ourselves on providing players with access to the best games and gaming experience, we also aim to provide our players with the best customer service.
Climb your way up to our Loyalty club where you will be rewarded greatly for your loyalty with personalised offers gifts and offers epically for you!
Play anytime, anywhere with Regal Wins!
Regal Wins is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134
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Hasn’t replied to negative reviews
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0.5 ☆
0.5 ☆
FALSE suport lying and dodging,here's the proof.
So do something dor waiting you
10:17
Thank you for waiting. I can see that the welcome offer for our website is 100% slots bonus up to £500 on a minimum deposit of £20.
Edward
Off
Come one focus
10:18
10 + 20bonus + 100 spins
Used
10:20
A code RW100
Or something like that
Have you received the code via email?
Edward
In bonuses is the info ive told u
Dep £10 get £20 Slots bonus + 100 Free spins on Fishin' Frenzy - The Big Splash OR Bison Rising Megaways OR Eye of Horus: The Golden Tablet Megaways, 30x Wagering requirement, 4x Max win converted to cash Valid 1x.
Redeem code are only sent by email.
Edward 10:22
+ 20 more for the inconvenience
Have you received the offer via email please?
Edward
Ive copied this from the bonus hub in my account
Get your manager u dont know what u talking about.
Lack of knowledge
10:23
Do ur job
10:23
I have checked it on my side and on the welcome offer, it does not include what you are telling me for the Regal Wins
Im showing you
Not teling
Ive got 30 bonus already
Can you please provide me the link of the promotion?
Edward
Off
10:25
Can you please provide me the link of the promotion?
Edward 10:28
LINK SENDED . WONT LET ME APLY LINKS HERE
10:28
After u realise u suck in ur job i want you to make my time worth it. Add 20 more spins on top of it or get your manager so i can explain
10:29
Lost me 3 hours. To gave you my money
10:30
Welcome offer is deposit 10 get 15f.. check my account to see i deposit 10 and got 20£.
10:31
Chack the account
10:31
10:32
I'm doing my checks at the moment. Please bear with me.
Edward 10:33
Today
10:35
Thank you for waiting, Neil. I can see that you have not received the free spins. I will credit with a £10 bonus as equivalent to play
We have not provided you with False information or support. You have not got your 100 spins. As equivalent, we are giving you a £10 bonus as equivalent.
Edward 10:46
Before that you told me twice that ive got nothing and ive opted in whole different offer
Isn't this false info
10:47
?
Basically i made you do it. It was had too
If i was disoriented like you i was to listen to you and loose this
10:48
!
You did messed up like pro. And you cant delete the evidence of it
If you manager was monitoring could've been different
Scammers or Pro.
You decide
Bonus money keeps disappearing
Bonus money keeps disappearing, when I tried to contact them , no success.
There is a free Bonus spin game that when logged in, you can spin the real, I am tired of the wheel not spinning to get the Bonus, it says the site is down.
I feel robbed alot of times expecially when my money disappears, when playing I have to keep a eye on the credit.

Reply from Regal Wins
Great casino
I mean dealing with casinos is always a subjective one, I've won and lost money here but never had any issues. Recently I have had some big wins and Jonathan reached out to congratulate me and even send me a bottle of champagne. Great casino to deal with cannot fault them.

Reply from Regal Wins
AWFUL AWFUL AWFUL AWFUL AWFUL
AWFUL AWFUL AWFUL AWFUL AWFUL. Avoid like the plague. Don’t have any customer service. If you do manage to speak to anyone they don’t actually do what they’re supposed to do. No communication between departments and the TARDINESS of response beggars belief. Incompetent is not a strong enough adjective to describe any Rank staff.

Reply from Regal Wins
Read the bilines
Withdrew money and they've locked my account and not sent any money to me which has now been rectified apparently its to do with me depositing then withdrawing the amount because I'd done wrong amount for the welcome bonus they have sent me my money now

Reply from Regal Wins
Can’t login in keeps saying that I…
Can’t login in keeps saying that I can’t use the site in my country I’m in the uk have been since birth can’t chat to any advisor because I can’t login it through this site and all the sister sites

Reply from Regal Wins
I cant withdraw my winnings …
I have been trying to withdraw my winnings for over a week and all I seem to be getting is the same answers I've sent all my verifications twice, the problem seems to be about my name I signed up as my known name which everyone has used for over fifty years I even have my electric bill in that name but my debit card my PayPal account etc are all in my given name I've told them all about this and sent everything they asked for , why would I have a debit bank card that I paid with and they took money from that's not mine also all the paperwork I've sent is all at my address. I think they are being very unfair I can't prove who I am they have all my information including my driving licence with my photo name address which matches all the paperwork I sent im just so frustrated all I want to do is withdraw whats mine

Reply from Regal Wins
hahaha... my rate for regal is -10
hahaha :- Deposited £4000, withdrawn 400£..
i deposited more then 10k withdeawn £100.... for the last year playing regal i had 2 jackpots like £7.50😅 my net deposit over 50k..... crazy..
Ppl avoid regal,magicalvegas,luckyvip websites there is something wrong with them...100%

Reply from Regal Wins
I set a deposit limit and was able to…
I set a deposit limit and was able to deposit over that amount in one day

Reply from Regal Wins
Struggling to withdraw from this site…
Struggling to withdraw from this site and can only play set games seems very strange and it loved taking my deposit

Reply from Regal Wins
Frauds.
Frauds.
Would give them zero stars if possibe.
Had a smal win so the disabled my deposits and didn't pay my withdrawals.
Their live ichat s useless and they kept me holding for 1 hour without replying. I also called them and they cut me off.
They and Mecca games are the same company and surprise surprise they done the same to me.
Don't make the same mistake as me and nevwr ever go on their sites they're frauds and i won't let them get away with it.
DON'T LET THESE FRAUD FOOL YOU

Reply from Regal Wins
Would definitely recommend
I deposited £10 last year for the sign up bonus I haven't deposited since as I was a little dubious with it not being a big name and was unsure on the payout times ect..
Since depositing I have taken advantage of the daily bonus wheel which alot of people probably don't know about as its not advertised on my home screen... u read somewhere that you have to access the claim code section and type in "WOW" it then let's you spin the wheel for a cash bonus.
Everytime I have used the code it's given me a minimum of a £2 slot bonus on a selection of eyecon games with a 20x wagering requirement. The only down side is its a max bonus win of £10 cash frustratingly I turned the £2 bonus into just short of £400 then after the wagering had been done I was awarded £10 which I then turned into £50.
I was unsure wether or not they would pay it but none the less I withdrew using my Mastercard I originally deposited with and to my surprise was in my account within minutes.
I'll definitely be using this casino in the future not just for the daily bonus but also depositing money I have nothing bad to say about this site and would recommend it to anyone despite the poor reviews I've seen.

Reply from Regal Wins
Poor service
Have enjoyed this site for a couple of weeks now but last night after winning decent sum of money I find myself not able to access the site?..now reading the awful comments on here and it would seem I'm not alone on this.
Be careful people and don't waste your time or money on this casino it's obviously a scam.
Update...my payment has since been processed but still the casino is saying it doesn't exist..lucky escape I think.

Reply from Regal Wins
scamming scum
they let me deposit 600 quid, on my last deposit they froze my account and kept my final depsoit i cannot get hold of them as phone number does not work and chat does not work all of a sudden.. avoid. will be reported to the regulators.

Reply from Regal Wins
Dead games spinned for thousands £
Deposited £4000, withdrawn 400£.. deposited 200£ more.
I can't remember a worst casino site than this.
Dead games, spinned thousands and thousands .. just dead.. all the games I tried... Terribly disgusting, miserable disgusting. Too bad to be true.
Stay far away from Regal wins .

Reply from Regal Wins
Despont
Good afternoon, I'm still waiting for a response from yours , because I've already sent all my documents, and tomorrow, it will be a week since you haven't paid me my withdrawal

Reply from Regal Wins
Great site/Love it
Great site. Good selection of games,fun incentives and good rewards. Easy to operate gambling controls.Fast dependable payouts. Been playing here for ages and will continue to do so. I love Regal Wins.

Reply from Regal Wins
Please fix your customer service chat
I Am trying to contact a Real person in chat and a system error occurs 50/50 times I tried. I deposited on this site, it let me play and when I go to cashout it blocks my account. I try to contact support and nothing I receive an email with verification necessary, I send them all the documents they requested and now I am still waiting on a reply. No way of contacting them and just hoping as I have a big cashout waiting.

Reply from Regal Wins
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