Bought tickets for Melbourne vs Essendon Couldn't go to gather round due to health issues got a refund with in a few hours of putting in the request ...It pays to pay the extra for a refund. Great fas... See more
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Review summary
Based on reviews, created with AI
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Based on these reviews
I injured myself which meant doctors visits and x-rays. Unfortunately this also means exercise restrictions which is not compatible with preparing to run a race. My doctor wrote me a note and I submit... See more
absolutely incredible service! I was so distressed about missing out on a concert that meant the world to me, however my incurable illness was the reason I couldn't attend. endometriosis is always d... See more
I submitted a request for a refund as I couldn't attend Brighton marathon due to illness. Had to submit a few documents as evidence and within 5 minutes the company had replied to confirm my refund. M... See more
Company details
- Event Technology Service
- Airline Ticket Agency
- Event Ticket Seller
- Holiday Accommodation Service
- Hotel
- Tour Operator
Written by the company
Our customer experience is of vital importance to us and a source of real pride; if you feel we haven't met up to our standards please contact our Customer Experience Manager at trustpilot@refundable.me
Contact info
United Kingdom
- +44 7888 865321
- trustpilot@refundable.me
- refundprotect.me
4.8
Excellent
36K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not what I expected
I was expecting a complicated and deliberately obtuse process to request a refund.
The process was straightforward and the requirements were fair. My claim was reviewed and approved in a few hours.
17 April 2026
Easy refund process
It was very easy to apply for a refund, the refund was processed immediately and I received the refund overnight. Thank you
16 April 2026
Thank you very much for your help for…
Thank you very much for your help for what could have been a very stressful process.
Thanks again, much appreciated
15 April 2026
Quick and clear process
Quick and clear process. Refunded quickly once the documentation had been submitted.
16 April 2026
easy process
16 April 2026
Simple and easy to submit form
15 April 2026
Super quick and easy
Super easy and helpful and the payment came through within a few hours of starting the process, and was in my bank within 10 minutes of my confirmation email. I was stressing about the process as this is the first time I’ve needed to claim a refund in many years of buying the refundable tickets. Thankyou.
15 April 2026
Wow the speed of refund
25 March 2026
Good and easy
23 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Liked that I paid for refund and got it
Liked that I paid for refund and got it
Dislike that I had to get a letter from my boss to prove it
20 February 2026
Reply from Refund Protect
Hi Susan,
Thank you for your review and for sharing your experience with us.
We’re really glad to hear that you received your refund and that the process ultimately worked for you. We do understand, however, that providing additional documentation—such as a letter from your employer—can feel inconvenient. These requirements are in place to ensure that all applications are assessed fairly and consistently in line with our terms.
That said, we truly appreciate your feedback and will take it on board as we continue to improve our service.
We’ll be in touch with you shortly to follow up further.
Kind regards,
Heidi
The Refunds Team
Quick and easy.
26 August 2025
Refund Request Due to Public Transport Disruption
The delay was due to a confirmed public transport failure (ferry technical issue), and there were no alternative departures available until 6:30 PM. As a result, I missed my connection despite arrivin
27 February 2026
Thanks alot
21 January 2026
Simple form and amazing efficiency
13 April 2026
My refund was approved right away after…
My refund was approved right away after aplying for it
12 April 2026
Very easy to list what the reason is…
Very easy to list what the reason is and very quick response
11 April 2026
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