I haven't received any money as yet, however, these guys have been very professional, keeping me updated all the way. The form was so easy to complete, a few personal details and they came back to me... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Found everything I’ve had for car finance and now waiting to see what comes of it. I don’t remember being told about commissions the dealership would take from my agreements, so very hopeful
Company replied
Heard the advert a few times and didn’t really think it could take only 60 seconds so didn’t bother. Finally did it after hearing it again (thanks Rugby Pod) and wow really did only take 60seconds!! V... See more
I was watching a podcast, Rugby Pod and Jim Hamilton and Andy Goode recommended Refund Club. I clicked the link, entered my details and now wait to receive the big bucks that I'm apparently owned from... See more
Company details
Written by the company
The Refund Club helps people discover whether they may be entitled to financial refunds or compensation quickly, clearly, and with expert support. As a specialist client claims support company, we guide clients through each step of the early claims process, from eligibility checks and information gathering to preparing cases for submission to our trusted legal partner, Sandsford Law Ltd, regulated by the Solicitors Regulation Authority (SRA). We’re committed to clarity, efficiency, and trust. That means transparent communication, a smooth onboarding experience, and regular updates so clients always know exactly what’s happening with their claim. Our goal is simple: to make starting a claim straightforward, supportive, and stress-free from day one.
Contact info
3rd Floor, 45 Albemarle Street, Mayfair, W1S 4JL, London, United Kingdom
- 0203 442 4262
- trustpilot@sandsfordlaw.co.uk
- refundclub.co.uk
Have you had a car finance?
4.6
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Refund Club
Hi :)
We're pleased to hear that everything has been positive so far. Our team is committed to making the process as straightforward as possible while keeping clients informed every step of the way.
We'll continue to work on your behalf and keep you updated as your claim progresses. Thank you for choosing Refund Club.
Kind regards,
Refund Club
very easy to make a claim
9 May 2026
Reply from Refund Club
Hi Robbie,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found the process very easy. Our aim is to make checking for potential motor finance claims as straightforward and hassle-free as possible, from the initial search through to the claims process.
Thank you for choosing Refund Club.
The Refund Club so simples.
It was all so simple. All l needed to do was enter my D.O.B, email address, telephone number then check my addresses. Once that was done l then signed the form & immediately informed what l could be due.
9 May 2026
Reply from Refund Club
Hi Errol,
Thank you for taking the time to leave us a 5-star review.
It's great to hear that the process was clear and that you were able to quickly see the potential agreements identified. Our team will now continue to review your case and keep you updated on any developments.
Thank you for choosing Refund Club.
Good service and easy to use 👍🏼
8 May 2026
Reply from Refund Club
Dear Mr Wilson,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found our service easy to use and that you've had a positive experience.
Thank you for choosing Refund Club.
Excellent once I added my name and date…
Excellent once I added my name and date of birth the rest of the info came up automatically so no stress
8 May 2026
Lovely people
Good caring informative people lovely to speak to hopefully I win one day I’ll share it with them!
2 May 2026
The process got stuck on my photo - it stinks
The process got stuck on my photo - I have no idea if I'm being processed or not. Looks like a scam. as usual no means of contact with these people.
Thought the car guy would be involved with a better company than this.
7 May 2026
Reply from Refund Club
Hi D M,
We’re sorry to see your review and to hear that you feel this way. We do, however, appreciate your feedback and are pleased to confirm that the IT issue you experienced has now been resolved.
We would also like to reassure you that Sandsford Law is a legitimate and regulated law firm and does not operate as a scam. We take our responsibilities to our clients very seriously and are authorised and regulated by the Solicitors Regulation Authority (SRA Registration: 8008114). You are also able to independently verify our firm and regulatory status directly via the SRA website.
Please could you contact our Operations Manager, Elizabeth, directly on 0203 435 7379 She would welcome the opportunity to look into this further for you, discuss any concerns you may have, and help resolve the matter.
Kind regards,
Refund Club
Not sure whether if I’m entitled to a…
Not sure whether if I’m entitled to a refund at the moment or not but I will review and score accordingly when I’m in a better position to do so.
7 May 2026
Reply from Refund Club
Dear Mr Emms,
Thank you for taking the time to leave a review.
We completely understand that you may wish to wait until there is further progress on your claim before providing a final view on your experience. The motor finance complaint process is currently evolving, particularly with the FCA’s ongoing review and proposed redress scheme.
It is also important to note that not every finance agreement will have been affected by commission arrangements. Part of our role is to investigate this with the lender and establish whether your agreement may be eligible. We will aim to provide you with clarity as soon as further information becomes available.
We appreciate your feedback so far and will continue to keep you updated throughout the process. We hope to provide you with a positive outcome and experience as your claim progresses.
Kind regards,
Refund Club
Reply from Refund Club
Dear Mr Selvadurai,
We’re sorry to see your review and to hear that you feel this way.
We would like to reassure you that Sandsford Law is a legitimate firm regulated by the Solicitors Regulation Authority (SRA Registration Number: 8008114). Clients are able to independently verify our firm and regulatory status directly via the SRA register at any time.
Our records show that we have provided regular updates regarding your claim(s). We appreciate that the current position regarding motor finance claims and the FCA review process can be frustrating for customers awaiting further updates. However, we would welcome the opportunity to address any concerns you may have and provide clarification regarding your claim(s).
We would also like to clarify that any delays are not being caused by our firm. The current timescales are largely due to the ongoing FCA review into motor finance commission arrangements and the industry-wide pause affecting many complaints.
The FCA has confirmed that lenders may have extended deadlines while the review and proposed redress scheme are being finalised. The FCA has also indicated that compensation payments are expected to begin later this year and continue into 2027 as claims are assessed and processed.
Please be assured that we continue to actively monitor claims and progress matters as soon as updates or responses are received from lenders.
We take our responsibilities to clients very seriously and do not operate as a scam. As we do not fully recognise the experience described in your review, we would genuinely welcome the opportunity to investigate your concern(s) further and try to resolve the matter directly with you. Please feel free to contact our Operations Manager, Elizabeth, directly on 0203 435 7379 at your convenience.
Kind regards,
Refund Club
Reply from Refund Club
Hi Glen,
Thank you for your feedback.
We’re sorry to hear about your concern and would like the opportunity to discuss this with you directly. We have attempted to contact you several times using the details currently held on our file, however unfortunately we have been unsuccessful in reaching you.
We appreciate that the current position regarding motor finance claims and the FCA review process can be frustrating for customers awaiting further updates. However, we would welcome the opportunity to address any concerns you may have and provide clarification on your claim(s).
We would also like to clarify that any delays are not being caused by our firm. The current timescales are largely due to the ongoing FCA review into motor finance commission arrangements and the industry-wide pause affecting many complaints. The FCA has confirmed that lenders may have extended deadlines while the review and proposed redress scheme are being finalised. The FCA has also indicated that compensation payments are expected to begin later this year and continue into 2027 as claims are assessed and processed.
Please be assured that we continue to actively monitor claims and progress matters as soon as updates or responses are received from lenders.
Please feel free to contact our Operations Manager, Elizabeth, directly on 0203 435 7379 at your convenience, if you wish to discuss your concerns any further.
Kind regards,
Refund Club
Reply from Refund Club
Hi Faron,
You’re absolutely right!! You never know unless you try.
We’re really pleased to hear that you found everything extremely quick and straightforward.
Many thanks,
Refund Club
Reply from Refund Club
Dear Mr Conlin,
Thank you for your great review!
We're really pleased to hear that you found the process hassle-fee.
Many thanks,
Refund Club
Reply from Refund Club
Dear Mr Spencer,
Thank you for your kind review. We’re really pleased to hear that you received a very quick response, providing prompt support is something we always strive for.
Kind regards,
Refund Club
Reply from Refund Club
Hi Mohammed,
We’re glad to hear you had a good experience with us.
Many thanks
Refund Club
Reply from Refund Club
Hi Pavlos,
We hope to achieve a positive outcome for you, but just as importantly, we will provide reassurance as to whether your finance agreement was affected by the commission arrangements.
Many thanks,
Refund Club
Simple to put info in
Simple to put info in , hopefully sort something out on my claim ,great service
29 April 2026
Reply from Refund Club
Hi Dave,
We're really pleased to hear that you found it simple we will continue to do our best to support you along the journey and hopefully achieve a positive outcome for your claim.
Kind regards,
Refund Club
Thank you all
29 April 2026
Reply from Refund Club
Dear Mr Howells,
Thank you for your kind review!
We really appreciate your support, it means a lot to the whole team.
Kind regards,
Refund Club
Quick and super simple
27 April 2026
Reply from Refund Club
Hi Tony,
Thank you for your kind review!
We’re really pleased to hear that you found the process very easy and quick, that’s exactly what we aim to deliver.
Kind regards,
Refund Club
Reply from Refund Club
Hi George,
Thank you for your kind review!
We’re really pleased to hear that you found the process very easy and quick, that’s exactly what we aim to deliver.
Many thanks,
Refund Club
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