Refuah Medical Centre Reviews 

189
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the remarkably fast appointments and quick results, noting that they can walk in and get fully sorted without experiencing any frustratingly long waiting times. Visitors consistently highlight the incredible kindness, deep attention, and absolute professionalism of the medical staff, who successfully create a genuinely calming and reassuring environment for patients of all ages. Some reviewers were not happy with specific nursing procedures, mentioning that medical personnel occasionally struggled with finding veins during blood tests or experienced difficulties managing continuous bleeding during certain treatments.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting remarkably fast appointments, short waiting... See more

Staff

Customers had positive experiences with staff, frequently highlighting the incredible professionalism,... See more

User experience

Consumers find user experience to be positive, highlighting that arranging appointments is quick and easy.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was extremely happy with the efficient service. staff were extremely child friendly . My daughter broke her hand but it was a fun memorable experience with such staff members. Only downside for me i... See more

Rated 5 out of 5 stars

I have seen Mr friesel for a bloodtest and i have been on bloodtest last year over 50 if not more. Moat of the nurses doctor are struggling wich my vanes and hav it difficult but here Mr friesel had... See more

Rated 5 out of 5 stars

Amazing service! I came in with my daughter, who had a dislocated elbow, and the staff were incredibly professional and kind. They treated her quickly and efficiently, we were all sorted and out withi... See more

Rated 5 out of 5 stars

As a New Zealander on holiday needing medical assistance with a broken ankle I can not fault the service I received. Prompt, polite and extremely helpful and thorough. A difficult situation made very... See more


Company details

  1. Medical Diagnostic Imaging Center
  2. also in
  3. Medical Center
  4. Medical Clinic

Written by the company

Refuah Medical Centre is built to accommodate the growing need for quality medical facilities in the area. We understand that waiting for long periods of time in A&E and to see a doctor isn't always an option, so we aim to relieve some of the burden. The centre is outfitted with state-of-the-art medical equipment, including, X-Ray, ultrasound and plaster room facilities. The centre comprises a private GP clinic and a walk-in minor injuries unit open till late.


Contact info

4.8

Excellent

TrustScore 5 out of 5

189 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(189)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

EXCELLENT SERVICE!

It's amazing that a medical centre is open on a Sunday. Quick appointment, thorough doctor! All in all, excellent, reliable service. The NHS should take a leaf out of your book! Thank you!

17 November 2024
Unprompted review
Rated 5 out of 5 stars

Best Service Ever!

This was our second time visiting Refuah in a short time. Last time it was for our daughter who displayed worrying symptoms on her foot and started limping. Within 2 days all the necessary imaging and tests were carried out while Dr Kahen went out of his way arranging us appointments with top consultants with packed schedules. This time again Dr Kahen proved himself as the best address for any medical issue going way beyond the call of duty! Keep up your great service!

5 November 2024
Rated 5 out of 5 stars

Next level in medical care

Refuah medical centre is a real game changer. We had an appointment in no time, the doctor was extremely professional, dedicated and knowledgeable. They had the medication on site and overall the staff were all very kind courteous and caring.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Great experience!

Great experience!
Booked and got an appointment and was seen quickly, the receptionist was very helpful. Clean and nice centre. Staff polite and considerate, was seen on time by GP, then had Xray, results shared immediately. Would recommend Refuah Medical centre

1 November 2024
Unprompted review
Rated 5 out of 5 stars

All tests done immediatley

I had a pain that needed to be checked out.
I booked the appointment, was seen by a GP, done all tests necessary & assured that everything is OK not to be concerned on the same day.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Booked and got an appointment for same day, good receptionist manners and listening and sympathetic doctor.
It was good to meet Mr Schnek on premises who is willing to hear any comments for improvements.
better times coming for the people of Stamford Hill!

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Quick, friendly, and professional care!

I had a minor concern with my new-born on a Sunday morning and couldn’t afford to wait until my NHS GP opened on Monday. Refuah Medical Centre offered me a same-day GP consultation, The environment was welcoming, and the staff and consultant were friendly and professional. Excellent experience overall!

27 October 2024
Unprompted review
Rated 3 out of 5 stars

Some negative reactions

The doctor was very professional, but the blonde female doctor who took the X-ray was very weird and had a very bad service attitude. I don't know if she was racist or something. My friend's English might not be very good. She laughed at my friend and was very rude. If my comments are seen, I hope they will be taken seriously.

27 October 2024
Unprompted review
Refuah Medical Centre logo

Reply from Refuah Medical Centre

We're sorry you were not completely satisfied with the service you received. Having looked into this, there appears to have been some language barrier issues on both sides. Allegations of racism are taken very seriously. In this case we are satisfied that there has been nothing more than a misunderstanding of accents and context.

Rated 5 out of 5 stars

Perfect !

Great experience ! I’ve booked the appointment the same day, the receptionist was lovely and helpful, The staff was great, had my appointment with Dr Paaree Senguttuvan. He took the time to listen to my symptoms, booked some test right away took the time to talk me though the process and the action plan.I never had a service like this before and a great experience with the Dr who’s actually talking the time to listen and ask a lot of questions to have the proper understanding of what’s going on. Even if Private has a certain cost it’s liked to the quality of care you’re experiencing!

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Top notch service

Top notch service, professional staff, beautiful premises. Doctor was patient, thorough and reassuring. Highly recommend.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

Exceptional service! The doctor was incredibly attentive and thorough, ensuring every detail was addressed with care. The staff were really professional, and the clinic was clean and well-organised. I felt truly looked after from start to finish. Highly recommend for anyone in need of prompt and detailed medical attention.

From a happy customer.
⭐️⭐️⭐️⭐️⭐️

9 October 2024
Unprompted review
Rated 2 out of 5 stars

Be patiently.

Hi, I was very impressed when I stepped in to the beautiful medical centre, I was very warmly welcomed. I came 10 min before my apointment time. I filled up the forms. And waited 25 min to get into the gp, who apologised for waiting.
The gp was listening to me with patient and examined me . He told me to make a xray wich I was happy to do, but I didn't know he can't read it. So, I feel upset about that.
He send me to make a xray ....waited 1 hour!!!!
Till I went to knock on the door to ask why am I waiting, no patient was there. The lady explained that there's a problem with the system and was waiting in the xray room and I learned how the machine is working. It took another half hour. Than I was waiting another half a hour for gp who went for his break....and I'm not done yet.....
When finally he arrived, he used the computer from the secretary to explain me about my case. Very not proffecional. And the secretary was busy on a call and I saw with who she was on the phone as her name came up on the screen (happened to be my dil) it's very not confidential. I'm so sorry about my complaint.
I understand its a new center. And kol hakavod. But it costed me 3 hours to be at your centre. Plus 1 hour travelling from canvey. If I would know that, I would go local to a&e.
Wishing you alot of hatslocho and a git gebensht gezunte yur.
Mrs Sara Lubelsky (aker) canvey island.

8 October 2024
Refuah Medical Centre logo

Reply from Refuah Medical Centre

Hi Sara, we are sorry you didn't have the experience you were expecting. As we explained to you on the day, we had technical issues with our X-ray machine were outside of our control but we were still able to conduct the X-ray eventually. Although the reception area was empty when the Doctor saw you on his return from their lunch break, you should not have been shown the Xray image in the reception area. Medical staff involved have been told they must only review images in their consultation rooms in future.

Rated 5 out of 5 stars

Amazing, Brilliant staff, wonderful experience

First off I am overwhelmed and pleased by Refuah medical center, they have the best medical services I have ever encountered and I am beyond grateful for their support and integrity in helping. For years I have been through constant issues with pain and have been given the usual outcomes to no avail. But when I was advised to go visit Refuah medical center I was told what the real issue was and was taken back and was full of joy. If you is going through issues with an ongoing condition and there is no answers or you need the best quality advice, care and knowledge Refuah medical center is the place to be. I recommend it to everyone and please I assure you the staff are amazing, kind and well respectful and respected, I would like to thank Israel for speaking with my son and being very patient. You are an honorable man, I would like to thank both receptionist Gila and Tracy for your kind and warm welcome, both your caring and thoughtful words had bring comfort. To Dr Afshin Kahen, you showed care, empathy, generosity and knowledge, your answers have helped me now realize the issue and I am very grateful for you. I thank you Dr Kahen. To anyone considering to visiting I assure you, you will be grateful.

Many thanks

Josephine

6 October 2024
Refuah Medical Centre logo

Reply from Refuah Medical Centre

Thank you for your kind words. Your comments have been shared with the team!

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