I switched from a GLP1 to the Tirzepatide because I was on a plateau for 3 months. ReflexMd was easy to deal with and the new medication came within a week. My adviser- Wendy Elliot was helpful and c... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Very timely, shipped fast, great response time. The reason for only 4 stars is the email communication is difficult to follow. Several are sent out and many continue from previous so you have to scrol... See more
Company replied
You reached out to me as I was asking myself how I would source continued semaglutide supply. Very timely! Process to renew was easy. Monica was helpful in deciding whether to utilize the B6 or B12... See more
Company replied
I’ve been on Reflex MD for at least a year and half with great success in my weight loss. I truly appreciate Jerome Flick for all his assistance in making sure my weight loss is a positive journey. He... See more
Company replied
Company details
About ReflexMD
Written by the company
Try ReflexMD Today
Contact Us
ReflexMD makes weight management simple. Our innovative telehealth platform connects consumers directly with board-certified physicians, enabling high-quality care in the comfort of home. Our white-glove concierge service, through our Wellness Advisors, guides consumers on every step of their wellness journey, providing education and motivation as well as convenient, affordable access to provide GLP-1 weight management medications.
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Real solutions.
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Doctors who care.
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Results you see and feel.
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That’s the ReflexMD promise.
ReflexMD is changing the way people manage their health. First Stop: weight management. We’re addressing America’s obesity epidemic by providing consumers access to the GLP-1 medications. We believe healthcare should be accessible and reliable for everyone, so we’re building a future where high-quality care and treatments are always within reach.
Contact info
2093 Philadelphia Pike, Unit 2388, 19703, Claymont, United States
- tanya@reflexmd.com
- reflexmd.com
GET STARTED NOW
4.5
Excellent
3K reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
I needed to make some account adjustments, and Tina was super helpful. I appreciate the great customer support.
2 January 2026
Unprompted review
Reply from ReflexMD
Hi Jamie,
Thank you so much for sharing your experience! We’re thrilled to hear that Tina was able to assist you and make your account adjustments smooth and easy. (Go, Tina!🎉)
Your kind words mean a lot to us, and we truly appreciate you taking the time to recognize the effort our team puts into providing excellent support.💜
We’re excited to continue supporting you on your wellness journey!💜
Wendy was such a pleasure to work with…
Wendy was such a pleasure to work with , got back to me quickly and efficiently . Everyone I’ve encountered in this company was kind and worth it . I lost 50 lbs with their program and it was well worth it !
12 January 2026
Unprompted review
Reply from ReflexMD
Hi Ashley,
Thank you so much for taking the time to share your experience! We’re absolutely thrilled to hear about your incredible progress—losing 50 lbs is a huge achievement, and you should be very proud of yourself! 🏆
We’re also so glad to know that Wendy was able to support you in a timely and positive way. Providing kind, responsive care is something our entire team truly values, and your feedback means a great deal to us. (Go, Wendy!🎉)
Congratulations again on your success, and thank you for trusting reflexMD to be part of your journey! 💜
Tina Barbara Flick
Tina Barbara Flick, Wellness advisor for Reflex MD is very kind, thorough and knowledgeable. She always answers messages quickly and is a valuable resource.
Patricia Howell
12 January 2026
Unprompted review
Reply from ReflexMD
Hi Patricia,
We’re so grateful you took the time to share your feedback! It’s wonderful to hear that Tina has been helpful, responsive, and knowledgeable throughout your experience. (Go, Tina!🌟)
Our team strives to provide support that makes a real difference, and your kind words are truly appreciated. 💜
Thank you for trusting ReflexMD—we’re excited to continue supporting you on your wellness journey! 💜
Natalie Killoran
Natalie Killoran
Natalie was very helpful and would make sure I understood all of the parameters of my account and charges and worked to find the best plan to work out.
Always very professional and courteous and was represented ReflexMD in the best light.
Dan Long
8 January 2026
Unprompted review
Reply from ReflexMD
Hi Dan,
Thank you for sharing your experience! We’re thrilled to hear that Natalie provided such attentive support and guidance, helping you feel confident in managing your account and choosing the right plan. (Go, Natalie!🌟)
Thank you for trusting ReflexMD with your wellness journey! 💜
Great assistance from Naava
The person who helped me was very thoughtful and helpful. Her name was Naava and she was great. Because of my positive experience with her, and overall experience with ReflexMD, I would be a return customer.
6 January 2026
Unprompted review
Reply from ReflexMD
Hi Phil,
Thank you so much for taking the time to share your experience! We’re delighted to hear that Naava provided such thoughtful and helpful support. We’re especially grateful to know that your positive experience has made you feel confident about returning. (go, Naava!🌟)
We look forward to supporting you again on your wellness journey!💜
Personable and helpful!
After stalling in my progress, Kristen talked me through some different strategies for injection sites and dosages. She was excellent!
9 January 2026
Unprompted review
Reply from ReflexMD
Hi Gina,
Thank you so much for sharing your experience! 🌟 We’re thrilled to hear that Kristen was able to guide you through new strategies and support your progress. Her dedication to being helpful and personable truly makes a difference for our customers. (Go, Kristen!🎉)
Thank you for trusting us with your wellness journey.💜
Seamless experience quality service
Seamless experience, from intake to follow ups, I appreciate the option to order supply for more than a month. I’ve been using ReflexMD’s for semaglutide for over a year now with great results and wonderful service. I’d highly recommend them
8 January 2026
Unprompted review
Reply from ReflexMD
Hi Shaima,
Thank you so much for your thoughtful review! We’re thrilled to hear that your experience with ReflexMD has been smooth and that our service continues to support your health goals. 💜
Your trust and recommendation mean a great deal to us, and we look forward to continuing to support you on your wellness journey.💜
Excellent customer service
The lady that answered my call, Estrella, was incredibly helpful. She answered all of my questions, gave me information as to how navigate my account, and was always friendly and courteous. Very pleasant experience!
7 January 2026
Unprompted review
Reply from ReflexMD
Hi Lorie,
Thank you so much for sharing your experience! We’re thrilled to hear that Estrella was able to assist you so effectively and make your experience pleasant. (go, Estrella🌟)
Your feedback truly brightens our day and motivates us to keep providing excellent service! 💜
Thank you for choosing us, and we look forward to supporting you again soon. 💜
Kristen has always been extremely…
Kristen has always been extremely friendly and helpful. Makes things easy.
Love working with her.
Ingrid Leiba
8 January 2026
Unprompted review
Reply from ReflexMD
Hi Ingrid,
Thank you so much for your kind words! 💜 We’re so happy to hear that Kristen has always been extremely friendly and helpful! (Go, Kristen!🎉)
We truly value having you as part of the reflexMD community and look forward to supporting you on your wellness journey!
Kristen was so helpful and answered all…
Kristen was so helpful and answered all my questions. She was
very professional
7 January 2026
Unprompted review
Reply from ReflexMD
Hi Kay,
Thank you so much for sharing your experience! We’re thrilled to hear that Kristen was able to assist you and provide the professional support you needed. (Go, Kristen!🎉)
Your kind words mean a lot to our team and motivate us to continue delivering the best service possible. We truly appreciate your trust in ReflexMD and look forward to supporting you on your health journey!💜
Prompt
Prompt, thorough and easy to reach if I need help. I appreciate it so much especially after the experience I’ve have with a couple of other online companies. Thank you ReflexMD
7 January 2026
Unprompted review
Reply from ReflexMD
Hi Saundra!
Thank you for sharing your feedback and for trusting ReflexMD with your care. We’re grateful for the opportunity to support you and are happy to know your experience has been a positive one.🎉
Our goal is always to provide clear guidance, reliable support, and a smooth experience from start to finish. Hearing that this made a difference for you truly means a lot to our team.💜
We appreciate you choosing ReflexMD and look forward to continuing to support you on your wellness journey.💜
Reflexmd double charged my bank Dec…
Reflexmd double charged my bank Dec 2025. On the 20th of Dec and 31st of Dec, the second charge unfortunately impacted my bank account negatively. To use a coupon they offer at $347.00 a month, you must call every 3 months to request the coupon or be charged $497.00. They also charge prior to shipment.
However, I had a great experience with the semaglutide.
Reflexmd in my opinion is not a transparent company.
31 December 2025
Unprompted review
Reply from ReflexMD
Hi Lisa,
Thank you for sharing your feedback. We’re sorry for any inconvenience or frustration you may have experienced and want you to know that we take every concern seriously.
At ReflexMD, we are committed to transparency, clear communication, and providing safe, reliable care for all our customers. Your feedback helps us improve and ensures we continue to support our customers every step of the way.
Semaglutide combined with the Simple program
I am so incredibly happy with my Semaglutide experience. I wish it were not so expensive but you have to take the good with the bad. My journey began in January. I'm 5'2" and weighed 154#. I was very depressed at my inability to lose weight so I signed up with ReflexMD and began taking Semaglutide. I followed the monthly progression for the injections but I also signed up for a program called Simple. This put me on a program of fasting, tracking my activity and weight loss. It also allowed you to take a picture of your food which in detail told you how good your meal was for weight loss. I only did the Simple program for 3 months but it helped me a lot on my continued journey. I have met my target goal of 120# and am trying to establish a maintenance dose that will keep me at my goal. I can't say enough about Semaglutide.
8 January 2025
Unprompted review
Reply from ReflexMD
Hi Karen,
Thank you so much for taking the time to share your journey with us! We’re truly thrilled to hear about your success and that you’ve reached your goal weight—what an incredible achievement 🎉
We appreciate your honest feedback regarding pricing, and we’re grateful for your understanding as you noted the overall value and results of your treatment. It’s wonderful to hear how combining Semaglutide with the Simple program supported your progress through fasting, tracking, and mindful nutrition—your dedication clearly played a huge role in your success.💜
Congratulations on reaching your target weight, and we wish you continued success as you work with your provider to establish a maintenance plan that helps you sustain your results. Thank you for trusting ReflexMD to be part of your wellness journey—we’re honored to support you every step of the way!💜
Looking for a quality telehealth solution for weight loss?
ReflexMD’s customer service agent took a patient-centered approach when providing support. She displayed warmth, compassion, and a depth of knowledge unmatched by most. Based on these practices, ReflexMD renewed my faith that it was possible for a company to provide a quality telehealth solution for weight loss. So with that being said, my customer service experience earned a 5⭐️ rating!
31 December 2025
Unprompted review
Reply from ReflexMD
Hello DAPR,
Thank you so much for taking the time to share such a thoughtful review. We’re truly grateful for your kind words and for recognizing the care, compassion, and dedication our team strives to provide every patient.
Creating a supportive, customer-centered experience is at the heart of what we do, and it means a great deal to know we were able to restore your confidence in telehealth and support you on your weight-loss journey.
We appreciate your trust in ReflexMD and look forward to continuing to be here for you every step of the way.
Happy New Year!⭐
I stopped using the a year and a half ago because they are dishonest
I haven't used this company because of shady things going on.. I don't think I was even getting medicine in the vials. I haven't used them since july of 2024 ok. Tell me why they tried to charge my account today for $497 on December 31, 2025? They are scamming people and I am not letting this go. It even shows that no paperwork has been done or anything!! I just can't believe they would try to hit my account for $497 .. especially when I wasn't even paying that much when I was a patient of theirs!! People like this needs to be stopped. Just for the record . I now get these meds from my Dr and am losing weight.. I have lost over 20 lbs in a month!! So now I KNOW I wasn't getting the real medicine in those vials. These people are ripoffs. I would've only given them 0 starts but it's not an option. That 4.5 star rating is bs. I'm sure they have people they know personally putting out those good reviews!! This place is a joke! Do not trust them!!
31 December 2025
Unprompted review
Reply from ReflexMD
Hi Melanie,
We are sorry to hear about your experience and truly appreciate you sharing your feedback. At ReflexMD, we are committed to providing our customers with safe, reliable care and complete transparency in every step of their wellness journey.
We take concerns about charges or medications very seriously, and our team works diligently to resolve any issues promptly. Our goal is always to ensure our customers feel supported, informed, and confident in the care they receive.
Thank you for helping us improve—your feedback strengthens our commitment to providing excellent service and maintaining the trust of every customer we serve.
Barbie was incredible to work with she…
Barbie was incredible to work with she was professional and gave us great advice on how to move forward and made this experience very easy and felt very comfortable utilizing this company and I know she’s there for support if we need it as we move throughout forward through this journey of losing weight
30 December 2025
Unprompted review
Reply from ReflexMD
Hi Stephanie,
Thank you so much for sharing this wonderful feedback! We’re so happy to hear that Barbie made your experience smooth, comfortable, and supportive—that’s exactly the kind of care we want every customer to feel. (Go, Barbie!⭐)
Knowing that you feel confident and supported as you move forward in your weight loss journey truly means a lot to us. We’re honored to be part of this next chapter with you and are always here whenever you need guidance or encouragement.💜
Wishing you continued success and a Happy New Year! 🎉
Natalie was fantastic
Natalie was fantastic! She answered my text in a timely, professional, concerned, and knowledgeable way. Thanks Natalie!
I've had great results with this company, and I really appreciate their support in my weight loss!
29 December 2025
Unprompted review
Reply from ReflexMD
Hi Lucinda,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Natalie was able to support you with care, professionalism, and timely communication—that’s exactly the level of service we strive to provide. (Go, Natalie!🎉)
It’s wonderful to know you’re seeing great results and feeling supported throughout your weight loss journey. Your kind words truly mean a lot to our team, and we’re grateful to be part of your progress. Wishing you continued success—we’re always here for you!💜
Barbie is fantastic
Barbie is fantastic. It was a breeze with her explaining my different options with ReflexMD. Highly recommend Barbie and Reflex MD.
26 December 2025
Unprompted review
Reply from ReflexMD
Hi Jacqeline,
We’re thrilled to hear that Barbie made your experience smooth and easy to navigate. Taking the time to clearly explain options and support our customers is exactly what we strive for, and it’s wonderful to know she delivered just that. (Go, Barbie!🌟)
We truly appreciate your recommendation and your trust in ReflexMD—we’re always here to support you on your wellness journey!
There just very nice people to work with
There just very nice people to work with
26 December 2025
Unprompted review
Reply from ReflexMD
Hi Dana,
Thank you so much for taking the time to share this kind feedback! We truly appreciate your trust and are grateful for the opportunity to support you. 💜
Knowing that our team made your experience a positive one means a great deal to us, and it motivates us to continue showing up with care, respect, and dedication every day!💜
I had to cancel WITHIN an hour of…
I had to cancel WITHIN an hour of placing my order. I did so via text email and voicemail. After over 26 annoying and repetitive communications they agreed only to refund half my $1500, stating it’s impossible to stop. !!!!!!
Am now disputing with credit card company
19 December 2025
Unprompted review
Reply from ReflexMD
Hi Sherry,
We’re truly sorry for the frustration and inconvenience you experienced while trying to cancel your order. We understand how upsetting it can be to deal with repeated attempts and partial refunds, especially within such a short timeframe.
Your feedback is important to us, and we take it seriously as we work to improve our processes and communication. If you’re open, we’d like the opportunity to review your case and assist further.
Thank you for sharing your experience, and we sincerely apologize again for the frustration caused.
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