It appears to be far too easy to 'place an order!' I also detest the way a 'subscription' is applied....many do not know that the meaning of this is a 'repeat order!' Luckily I was checking my bank s... See more
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Reface app is an AI content creation app. Generate AI avatars, make viral videos, transform a selfie in seconds. Britney Spears, Miley Cyrus, Justin Bieber, and Snoop Dogg have all made content with it. Reached #1 in the US App Store. 200M+ downloads.
Contact info
Kyiv, Ukraine
- hi@reface.ai
- reface.ai
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically replies within 1 week
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Jake made it very easy at a stressful…
Jake made it very easy at a stressful time for me
I wanted to like this app
I wanted to like this app, and the 1st day was great . Be ready to copy and paste the password daily. But mine wouldn't work the 2nd, 3rd, 4th days. So I had to cancel. They tried troubleshooting, but ultimately I chose to cancel. Great app if you can sign in. Great customer support though.

Reply from Reface
Overcharge
The error with over charging was resolved very quickly and efficiently with very good communication with the team at Reface. A good outcome.
Quick respond for min email
I signed up in error
I signed up in error, not realizing the sophistication and complexity of the app for what I was trying, so I requested a refund. Response was fast and effective, as well as fair.
Jake and cancelling my subscription.
I wasn’t happy about my automatic subscription when I got billed but Jake from reface helped me cancel straight away once I debt them an email about cancelling.
Very good customer service.
Took care of canceling my subscription.
Took care of canceling my subscription.
This app was so much fun seeing my…
This app was so much fun seeing my family in different poses and backgrounds.
Complete waste of time
Complete waste of time, they dont tell tou it costs money to use, they wait until they havebtour personal details, you have uploaded pictures of yourself and then tell you its going to cost $8 a month to subscribe. Like seriously how many times over how many months would you use this? Just use ai via any of the free ai or you camera options. It will do the same thing.

Reply from Reface
I cancelled my subscription but payment…
I cancelled my subscription but payment had gone out already. I sent an email to customer service and was genuinely surprised that I got a response straight away and a refund with no problems or delays. Much appreciated resolving the issue so promptly. Thanks
Fantastic service
Empathetic and kept giving me ways to find payment information that ultimately showed i had purchased a service from another company
The best customer service i have experienced in years
Amazing prompt service
Amazing prompt service. Quick to answer and quick to resolve. 10/10
I was very pleased on how quickly my…
I was very pleased on how quickly my issue was resolved. Great Company!
I received a quick and clear response.
Quick to assist and resolve issues.
My mistake signing up for a…
My mistake signing up for a subscription was immediately resolved when I contacted them by email. All cancelled. Thank you:
Very helpful and quick resolution from…
Very helpful and quick resolution from support team
Ripoff
The outcome is great! But the advertising for this app is very misleading. They say it’s $7.99. I was charged $22.59. I thought I must not have seen it right. Then I got a second charge. I didn’t know what that was for. It’s a WEEKLY charge! That’s a rip-off!

Reply from Reface
It appears to be far too easy to 'place…
It appears to be far too easy to 'place an order!' I also detest the way a 'subscription' is applied....many do not know that the meaning of this is a 'repeat order!' Luckily I was checking my bank statements the next day and to my horror, saw the transaction..You did respond, immediately, and with effect, very impressive and gives me confidence to deal with you in the future...Thanks.
Very honest people who agree not to…
Very honest people who agree not to charge your credit card and to refund your money when you cancel your subscription
Thank you for being a very honest company
All the Best
Claude
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