Redcandy Reviews 

It's 2 days before Christmas and Red Candy has not even dispatched my order, with ALL MY CHRISTMAS GIFTS, for everyone who will be showing up on Christmas Day. Now it's too late, the gifts won't arrive in time. ZERO response to emails sent 6 days ago. Great products but appalling customer service. Never again.

But the product itself is superb, red candy access to customer service is non-existent and that is why they scored one star the product itself would score 5. They responded to my telephone call or emails they would’ve scored five.

Terrible service. Ordered on 13/12 to arrive in time for Christmas and found out on 23/12 that the item is actually out of stock and is never going to be dispatched.

If I had not followed up to check, I am sure they would have never even noticed.
Given a refund and told ‘thanks for your understanding” and that was it.

0/10 would not use again.

Placed an order then heard nothing for a week. I emailed asking what was happening to be told they would look into it. Nothing for 5 more days. Ive since tried calling twice, left a voicemail and 2 further emails with no response. Giving them another day before I involve mastercard.

I bought a wooden clock on 13 Oct. It arrived quickly but was plastic. I requested return details....and from then on the process has been shocking. No response to emails, no answering calls. I eventually received return instructions, but 2 months later I still have not received a refund.
Do not use these guys as their after sales processes are non-existent. You'll find all these products elsewhere online, with vendors who are reliable.

Following my previous review, I finally got a reply on 14/11/2024 my order cancelled and advised that my refund would be in my account within 5 working days. Today marked 7 working days still no refund and still no explanation, oh and they do not answer emails or telephone messages.

Used to love this store but placed an order early Sept and it's still not arrived. Keep being told that it'll be in next week... Looked them up on companies house and the previous owner ceased trading back in 2023 which makes sense as to why it's gone downhill so badly. Such a shame.

Terrible company. I placed an order on 9th September for an item that said 1-2 day delivery. I am still waiting for my item (7th November) despite me e-mailing them regularly and being fobbed off. I have asked for a refund but now the company are not responding to me. DO NOT BUY FROM THIS COMPANY

Ordered an item last April, I have had to chase repeatedly over the last six months to get any updates as to where the item is and all I get is vague 'not in stock' responses.

Awful experience.

Still waiting on my order nearly 2 months later, and not one email to apologise or acknowledge this. Won't be ordering ever again.

I ordered a tea towel on the 9th September for my friend's birthday on the 26th. The order stated it would be processed the following day. Life happened and I realised that I hadn't had a notification so got in touch with them on the 15th. They said they had a delay and were expecting it later on in the week. Fine, that was ok, I had plenty of time. Again, not forthcoming later in the week so I got in touch with them again. Not once were they proactive enough to email me about the delay, it was me that contacted them. Four emails later and there was still no sign or date of receipt.
The customer service rep was nice enough but offered me no solutions or assurances that it would be delivered. By this point, my friend's birthday had passed. I requested they cancelled my order and refund me and this was at least done as requested and in a timely manner. Awful awful company, I won't use them again.

This is an awful company - I would not go near them! Ordered a Karlsson Flip Clock on 23rd August 2024 as was intended for a birthday present for end of September. Item was listed in stock on website. After a month of endless chasers we finally got our money back which was a complete palaver - they do not answer phones and the email response times are slow, albeit they did reply ultimately.

As an aside this company brands itself as a quirky ‘hey ask us anything, we are that fun company you can trust’ yet absolutely do not live upto this - they take orders for items they simply do not have and have an ongoing banner at top of their website about warehouse relocation - this isn’t the customers issue!

Honestly way better suppliers out there - like just a total aggro company to deal with - if you do go ahead use a credit card to protect yourself!

I did not receive my item. There is no communication, they don't answer the phone/emails or respond on social media.
Avoid this company!!

I ordered 2 clocks about 3 weeks ago. I emailed customer service about it but I was told that it would take 10 days to dispatch from the time of ordering. It has been more than 3 weeks. I contacted again but no response. I would not use this company again.

Ordered 3 side plates on 04/08/2024, website says in stock and 7-10 day delivery. I had to change my delivery address and they did, promptly so thank you for that. They got back to me quickly.
However, 10 days later and it still hadn’t been dispatched so I emailed. Great response, same day reply, reassured order will be on the way ‘any day now’.
Another week passed and no dispatch, this item is for a birthday celebration which was a month away, I planned in good time. I emailed again, this time zero response (emailed 21/08/2024), now 28th so another week. Luckily, I paid on credit card so raised a dispute. Unfortunate because I saw a lot of things I would buy from them.

Placed an order 14 days ago with shipping estimated between 1-3 days. Money taken and order confirmed, but since then - nothing. I've tried emailing and calling, but I've had no response. There was a brief message on their website telling you they'd moved warehouses and there'd be a 'slight delay' in dispatching orders, however, two weeks is ridiculous. This item is a gift and I'm quite cross that I've had to tell my friend that she'll have to wait for her gift, despite me ordering it with over two weeks to spare! I'd avoid this company sadly, which is a shame as they have some excellent items.

I am still waiting for my order. I have emailed, phoned, left messages and received NO REPLY. Absolutely shocking service. They never answer the phone but they're happy to take your money. All I want is what I've ordered but I'm still waiting. Red Candy if you're reading this, sort out your customer service!

Item arrived damaged - sent an email and photo to Red Candy. Item replaced immediately. Excellent customer service. Thank you.

Half the goods on that site are out of stock with a multiple week waiting time. Waste of time browsing when what you want ufnt available.

I love this site and always look here for gift ideas (and maybe a cheeky one or two things for me as a treat)
In my experience the customer service has been brilliant and have always had favourable responses to my contact with them.