RedbusReviews 

SCAMMERS! Don’t purchase from this company at all. I booked bus tickets from Kasol to Delhi with a confirmed departure time of 8:14 PM, trusting the service promised at the time of booking. However, this journey turned into one of the most frustrating and unacceptable travel experiences I have ever faced.

The driver called us and casually informed that the bus would arrive at 12:00 AM, then disconnected the call and never answered again. We were left stranded without any clarity. We contacted RedBus customer support, where the agent told us to arrange alternative transport ourselves and vaguely mentioned a refund, without providing any assurance or confirmation. At that late hour, alternative travel options were extremely expensive, so we had no choice but to wait.

When the bus finally arrived at 12:00 AM, it was unsafe, especially since girls were traveling with us at night. To make matters worse, the bus was not the one we had booked. It was a completely different, low-class bus named “Raj”, which did not match the service shown on the platform.

Despite paying extra for front seats, the driver shifted us to back seats, and shockingly, one of our friends was not given any seat at all and had to stand throughout the journey. This is unacceptable, humiliating, and a serious safety violation.

We paid a premium price for comfort, safety, and reliability, but received delays, mismanagement, false promises, and mental stress instead. This experience was extremely disappointing and infuriating.

I demanded a full refund for this journey. This level of negligence and disrespect towards customers their customer service showed was shocking. Asked me to wait for 24-48 hours for refund once i did. Then i chased after 3-4 days they said the same to wait. I did again and then after over a month they kept telling me the same until i lashed out because no one was attending me and i don’t think the matter is even getting sorted. They just want me to get tired of chasing for money and then stop demanding refund. I asked the customer service agent what is taking too long he says we cannot connect with the bus driver to confirm the issue. Told him if even after 1 month the bus driver doesn’t respond to them will they never process my refund and he did not answer me he kept saying wait for 24-48 hours more. I asked him a simple question multiple times that there must be a duration for which i will have to wait and then my refund will be processed but no they don’t plan on refunding my money. I spent over 15thousand to 17 thousand and they dont seem to be taking issue seriously and the agent named “CHIRAG” was so unprofessional i don’t even understand how people get jobs like this when they don’t even know how to talk. I have the call recordings and i’m waiting for my money to be refunded still. Still have receive no followup on my case and i’m not going to forget this i will keep chasing until you refund me. I NEED MY MONEY! I dont care that the driver is not responsible i had booked bus tickets from redbus. Redbus took responsibility for my travel i do not care how they deal with the bus services my contract was with redbus. I need my refund!!!!!

Travelled to Indore from Nashik in sleeper coach - Hans travels
While bus is good, pillow is small and no blanket provided hence 4 stars
Booking is easy, reminder call at stop and boarding is helpful

very Bad service They didn't even refund the amount according to their policy straight fraud

Very good service

Chor hai
Bus ki dickey se luggage chori karte hai
They work with leafy buses
Jinke conductor hi apka luggage chori kar rahe hai

Everything was nice.
• clean environment
• nice staff
• safe drive

I had booked single seat while booking and i had got the seat in sharing seat

Very very bad

I have used this redBus service twice both the times I have had bad experiences first time from Coimbatore Atp when bus was delayed by almost 2h and the information was at the scheduled departure time by when people have already reached the boarding point and I had to wait with my luggage, in a place where there was nothing to even properly stand and people were staring. But it was day time so somehow I managed.
Second time when I had to take bus from Bangalore to atp it was early morning 04:41. I was trying to reach the driver his number was switched off. I was trying to call customer care and women safety number, they did pick up the call but they had no information and they couldn't help me with anything neither to contact the driver nor to tell me the locality of boarding point safety. I was waiting alone in the highway boarding point for almost an hour or so and when they couldn't give me any alternative services or anything I processed my refund and took normal roadways bus from there. I paid 4 times the normal service amount just to be safe and travel comfortably but I was stuck in such a horrible situation because of redBus. I will never recommend anyone or myself take their service again.

Travelled on 26 Dec 2025 by SBM Bus No. 3339 (Trivandrum–Bangalore). Very pathetic experience. Bus stopped at 2:00 a.m. for over 1.5 hours without explanation. Later passengers were forced to change buses with false information about a technical fault, while the same bus continued with others. We were made to use used bedsheets, pillows, and blankets, which is unhygienic and unethical. Bus reached destination 3 hours late. Totally unacceptable service. Would not recommend.

I traveled from Delhi to Nashik and my journey was very wonderful Specially mentioned Gunjan for their polite Behaviour

Bus left early and the service company says they left early and shockingly redBus also tells they leave early. Then they fill seats route. Planned transparent organised cheating.
Red bus call centre puts you on hold and you remain there. Call again and they say, they will never cut the line. They are very genuine to say bus company not picking their call.
Then I book again on red bus. The bill is 438 but 740 comes on UPI for approval. I cancel and repeat, it comes as the bill amount. System coded to cheat.

I am David from Tenkasi that's in Tamil Nadu. I have booked my tickets for 3 people for December 27 boarding from Tenkasi enroute to coimbatore for vacation and i have paid online and it's confirmed but i didn't receive any tickets through WhatsApp or through my email and i am unable to view my tickets in redbus app coz I want to cancel my tickets but I don't see my booking history. This is really bad for the company.

I booked this bus based on the pictures shown on RedBus, but the actual bus provided was completely different and in very poor condition. The seats were uncomfortable, the interiors were dirty, and the overall experience was extremely disappointing. I had chosen this service expecting a certain standard, but it did not meet even the basic expectations. I have already requested a refund as per the terms and conditions, and I hope RedBus takes this seriously. Please ensure better verification of listed buses to avoid misleading customers.

Red bus is really a worst travells every time it delays

I was booking ticket on an offer of 15% discount. Ticket price was Rs 8032. But Redbus didn't complete the payment, I paid. It asked for Rs 8500 for the next attempt. I think it was not allowing the payment by algorithm to steal customers' money unethically.

POLITELY STAFF BEHAVIOUR & COMFORTABLE SEATS ,etc.

Bs travel sabsa bekar ha or red bus sabse gtiya 🤮

Had to claim from my bank a successfull charge back from a trip, due to an absolute incompetence from their customer service. Still ignore by this day whether they are genuinely stupids or bad faith.

As I was traveling from Hadapsar to Solapur, Address given was opposite side of National Highway. It was 250 ft longer at opposite site. So it was very troubling to cross the road with huge traffic. PVS TRAVELS staff is non cooperative