ReSmart Reviews 

124
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its convenience and efficiency, making recycling much easier by handling tricky and hard-to-recycle items. People appreciate the seamless process and clear communication. Many also highlight the staff as lovely, cheerful, and helpful, contributing to a positive overall user experience. However, some customers also noted issues with the delivery service. A few experienced missed pickups, with bags not collected as scheduled, sometimes due to drivers being unable to locate them or collections being repeatedly rescheduled. Specific items were also occasionally left behind.

What people talk about most

Service

Customers had positive experiences with service, often describing it as excellent, smart, and efficient for... See more

Product

Reviewers mention positive feedback about the product, highlighting how easy it makes recycling tricky items... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting excellent service... See more

User experience

People report positive experiences with user experience, finding the service convenient and easy to use for... See more

Staff

Consumers find staff to be positive, with many reviewers describing drivers and collectors as friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a terrific service ! I live in an inner Melbourne city neighbourhood which has a strong Facebook group culture of recycling, repairing and reusing items to avoid landfill. This service not only h... See more

Rated 5 out of 5 stars

Reliable, fast and committed organisation out there making a difference. Companies are profit-orientated packaging everything in plastic thereby generating minimum spend from us. We go along-we are th... See more

Rated 5 out of 5 stars

Excellent communication. Very impressed with what they take and am very happy that my 'stuff' is not going to landfill. I have taken many loads to the local tip where is costs a considerable amount... See more

Rated 5 out of 5 stars

This was my first scheduled pick up by ReSmart and it couldn’t have been easier or gone better. Super efficient and the lady who collected my bag was lovely. What made me feel even better was tha... See more


Company details

  1. Garbage Collection Service
  2. Waste Management Service

Written by the company

ReSmart picks up anything that is dry, not organic and ont dangerous! None of these items should be thrown away in bins and sent to landfill - with our service and our Recycling app they can be recycled correctly! Do good, feel good!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

124 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(124)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is a great service to help…

This is a great service to help declutter your life and the drivers are always friendly and on time. I recommend it to everyone, especially if you are moving house and need to get rid of unwanted items etc etc

29 June 2026
Unprompted review
Rated 5 out of 5 stars

It's so easy

I love that I can take a photo of all those troublesome little bits, and it will tell me whether or not they are collectable. It is so easy to book a pickup, leave the bags out, and they are gone. The lady collecting was lovely (I happened to be home when she came)

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

A great service, helping to lessen what goes to landfill. It is so easy to arrange and the list of acceptable items they take is extensive. Have used several times and will continue to do so. Will continue to spread the word about Recycle Smart. It's definitely for people who care about their impact on our earth.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

So convenient

So many items collected. I did a big declutter and hardly anything went to landfill. So much easier than having to run around to different places to drop off one or two items.

The pickup functioned just as described, only the designated bag was emptied (there was another bag for someone else).

The lady who collected my stuff was lovely too.

Thanks!

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Awesome service

Awesome service. Feel much better about the almost unavoidable use of soft plastics. Easily fill 2-4 bags every month; a scary amount of plastic that would otherwise be in landfill. So easy to arrange and picked up.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Super easy and impressive service!

I am so impressed with how easy it is to recycle all the tricky things with Resmart! Leaving the bags outside my front door and finding them empty later in the day is such a great service and it feels so good to be keeping all these things out of landfill! Thank you Resmart!!!

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Everything still has a place to go...

I get a regular pickup that solves a lot of 'normal' recycling issues. But I LOVE being able to clear out a lot of things that are no longer for me, but really DON'T belong in landfill. The website is so detailed, the schedule is adhered to and everything just works. Thank you so much!

12 June 2026
Unprompted review
Rated 1 out of 5 stars

False failed collection charges

ReSmart keep charging me for a previous pickup that was in fact successful. I have had a long support chat with them a couple of months back, and they agreed my soft plastics had been picked up successfully - I gave them directly to the driver- and they would remove the 'pickup-failure charge' which doesn't make sense anyway because it doesn't cost them any more to go to an dwelling with no items vs with items, it's the same.

So anyway, my items were picked up successfully, and they removed the 'pickup-failure' charge. Now I've booked a new FREE council pickup for next month, and I'm shocked to see they have immediately charged my credit card again with receipt sent as 'pickup-failure' from my last pickup which was successful. It's a never ending cycle of erroneous credit card charges.

If this doesn't get resolved and removed from my card asap I won't use their services any more and recommend to others not to trust their credit card system.

Update: I can confirm as ReSmart stated below, they have credited my credit card to counter the erroneous charge. However, their charging system seems to have issues with charging and consistency, so I am still hesitant to use their services in the future.

10 June 2026
Unprompted review
ReSmart logo

Reply from ReSmart

Hi Greg,
We're sorry for the frustration this has caused.
We've replied to your email directly and investigated the issue. Unfortunately, a system glitch incorrectly reapplied a failed pickup charge that had previously been removed from your account.
We've now resolved this and processed a refund for the charge. We understand your concerns and apologise for the inconvenience, especially given that this matter had already been addressed previously.
Thank you for bringing this to our attention and for giving us the opportunity to make it right.

Rated 5 out of 5 stars

Terrific first experience!

This was my first scheduled pick up by ReSmart and it couldn’t have been easier or gone better.
Super efficient and the lady who collected my bag was lovely.
What made me feel even better was that she volunteered how much she loved the job and working for them.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

The wonders of ReSmart

As always, I put out an assortment of "stuff" which was collected today. I was especially pleased to include some "rescued" polystyrene as ReSmart is now the only option I have for collection of this horrible product for recycling. I continue to recommend ReSmart to others because it's changed my life.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

How recycling needs to be

From initial delivery of my recycling bag, the information provided and the pickup service everything has been great! i’m genuinely so happy to have a convenient way to manage hard-to-recycle items. If you’re considering ReSmart you should probably just do it, getting rid of old electronics, batteries & mixed plastic packaging (and wayyyy) without having to go anywhere is how it should be and i won’t be schlepping any of that stuff to be recycled again if i can help it

4 June 2026
Unprompted review

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