ReSmart Reviews 

124
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its convenience and efficiency, making recycling much easier by handling tricky and hard-to-recycle items. People appreciate the seamless process and clear communication. Many also highlight the staff as lovely, cheerful, and helpful, contributing to a positive overall user experience. However, some customers also noted issues with the delivery service. A few experienced missed pickups, with bags not collected as scheduled, sometimes due to drivers being unable to locate them or collections being repeatedly rescheduled. Specific items were also occasionally left behind.

What people talk about most

Service

Customers had positive experiences with service, often describing it as excellent, smart, and efficient for... See more

Product

Reviewers mention positive feedback about the product, highlighting how easy it makes recycling tricky items... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting excellent service... See more

User experience

People report positive experiences with user experience, finding the service convenient and easy to use for... See more

Staff

Consumers find staff to be positive, with many reviewers describing drivers and collectors as friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a terrific service ! I live in an inner Melbourne city neighbourhood which has a strong Facebook group culture of recycling, repairing and reusing items to avoid landfill. This service not only h... See more

Rated 5 out of 5 stars

Reliable, fast and committed organisation out there making a difference. Companies are profit-orientated packaging everything in plastic thereby generating minimum spend from us. We go along-we are th... See more

Rated 5 out of 5 stars

Excellent communication. Very impressed with what they take and am very happy that my 'stuff' is not going to landfill. I have taken many loads to the local tip where is costs a considerable amount... See more

Rated 5 out of 5 stars

This was my first scheduled pick up by ReSmart and it couldn’t have been easier or gone better. Super efficient and the lady who collected my bag was lovely. What made me feel even better was tha... See more


Company details

  1. Garbage Collection Service
  2. Waste Management Service

Written by the company

ReSmart picks up anything that is dry, not organic and ont dangerous! None of these items should be thrown away in bins and sent to landfill - with our service and our Recycling app they can be recycled correctly! Do good, feel good!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

124 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(124)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

collection of recyclables made easy

I have been a ReSmart customer for the past couple of years. The process from booking collection via the App, through to pick up of my items from my doorstep is seamless and simple.
A fantastic service which makes the collection of recycling of soft plastics, etc easy.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

It works!!!!

It works!!!!! I gather together all the things I want collected, I stuff everything into my pink bags, leave them out on collection day and when I get home from work - Bags empty, neatly folded and placed on the verandah. I don't think a process could work any better. Thank you so much and a special thank you to the driver who collects my things.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

So hard to find proper recycling around the St George Hurstville area especially being new to the area and not driving. Such an easy process to book and leave out. Brilliant service.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

treat their employees and candidates terribly

I can't comment on how they treat their clients, but they treat their employees and candidates terribly.

16 July 2026
Unprompted review
ReSmart logo

Reply from ReSmart

Hi, we’re sorry to hear this. We take concerns about how employees and candidates are treated seriously and would appreciate the opportunity to better understand your experience. Please contact us at hello@resmart.co with further details so our team can investigate this appropriately.

Rated 5 out of 5 stars

Resmart is so easy!

Resmart is the smart, easy, simple way to have all those hard to recycle items picked up from my home. All I have to do is pack them, book my pick up and I’m done. Thanks ReSmart!

15 July 2026
Unprompted review
Rated 5 out of 5 stars

LOVE this service!

LOVE this service for all hard to recycle materials. I especially love that you take all old clothing and fabric for textile recycling! And you took the old broken suitcase I packed them in! Thank you 🩷

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent communication

Excellent communication. Very impressed with what they take and am very happy that my 'stuff' is not going to landfill. I have taken many loads to the local tip where is costs a considerable amount. ReSmart does charge, but not a lot. I hope that they are able to reuse all that they collect.
Their collection service is excellent. I will continue to use ReSmart.

9 July 2026
Unprompted review
Rated 4 out of 5 stars

I've always appreciated ReSmart and was…

I've always appreciated ReSmart and was disappointed when their partnership with my council ended but I continue to book pick ups as they've been such a huge help. Would have given 5 stars if they hadn't taken my (non-ReSmart) shopping bag with them in the last pick up (I even left a note to say to leave the bag). :(

1 July 2026
Unprompted review

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