Recreation Outfitters Reviews 

220
•
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

I bought a plastic cover replacement for my outdoor umbrella. However, after three weeks, Recreation Outfitters has not shipped it. I've emailed twice to follow up but have not received any replies... See more

Rated 1 out of 5 stars

This company does not respond to calls or emails. In fact I am unsure if it even exists in an order fulfillment capacity, I ordered something from them in Jan. As of today they are still saying the... See more

Rated 5 out of 5 stars

The swivel seat kit is great! High build quality is very evident. It fits perfectly on my NRS PIKE inflatble kayak and raises the seat 12 inches above the kayak floor. The swiveling feature is very... See more

Rated 5 out of 5 stars

We are extremely pleased with how smoothly the process went and the quality of the furniture! We purchased the Hanover Monaco 7-Piece Aluminium Frame Dining Set With Six Swivel Rockers and we couldn't... See more

Company details

  1. Furniture Store

Written by the company

Recreation Outfitters offers top brands for all of your Recreation needs. Browse the best inflatable kayaks, the best patio furniture, and outdoor heaters. Recreation Outfitters is dedicated to being a trustworthy resource, where customer's know that they're getting a quality product.


Contact info

3.1

Average

TrustScore 3 out of 5

220 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.1

All reviews

(220)

13 reviews in the last 12 months

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Rated 1 out of 5 stars

Bait and switch

Bait and switch! I ordered a 15,100 BTU wall air conditioner. What was actually sent was a 14,500 BTU with smaller specs that would not fit in the existing wall cutout. I called customer service the day it was received. They tell me the 15,100 is no longer available. Even though it is still advertised. I am upset they shipped a smaller unit without authorization. It is 4 days later and they still have not issued a pick up for return or a refund for products as well as shipping. I have called and emailed customer service everyday since received. I am now contacting manufacturer. Very disappointed. It’s a heat wave and no AC as well as had to cancel my contractor who was installing this.

10 July 2023
Unprompted review
Rated 1 out of 5 stars

Go somewhere else

Easy to navigate website. Product in stock. Great price and free delivery. A very big added plus.
I am changing my review! Because they advertise price comparison BUT they have yet to come through. We HAVE NOT received our order yet! It’s been 15 days. We found a better price at Overstock.com. I immediately called Recreation outfitters,I was told by Tim that he sent all information to management. They would get back to me by email. Guess now a days management don’t know how to use a phone. Only email I’ve received is they are looking into it. We called them again was told management doesn’t work on the weekends. This isn’t a couple dollars difference either. I’m still waiting for price comparison and order!!!

30 June 2023
Unprompted review
Recreation Outfitters logo

Reply from Recreation Outfitters

Thank you for the kind review!

Rated 5 out of 5 stars

Well made product

The product purchased was exactly as advertised. Very well made product and the shipping packaging was secure. Lots of safety measures to keep the product from damaging.

29 June 2023
Unprompted review
Recreation Outfitters logo

Reply from Recreation Outfitters

Thank you for the wonderful review! Enjoy your purchase!

Rated 5 out of 5 stars

Excellent!

Excellent help in selecting a replacement part. Made shopping a breeze!

28 June 2023
Unprompted review
Recreation Outfitters logo

Reply from Recreation Outfitters

Thank you for the terrific review! Have a wonderful summer!

Rated 5 out of 5 stars

Excellent company

Mary assisted me with an order today. She was extremely patient and had such a happy attitude in her work. It is a rarity today and a delight to work with her. Also, the email correspondence with Recreation Outfitters was excellent. After I inquired by email I received a discount coupon! Would absolutely do business with them again.

12 June 2023
Unprompted review
Recreation Outfitters logo

Reply from Recreation Outfitters

Thank you for the great review! We'll certainly let Mary, the agent who assist you, know about your positive comments! Thank you for your business!

Rated 1 out of 5 stars

Ignored my 8 calls about faulty pedal scooter.

I bought a brizon wingflyer pedal scooter. The wheel, tires, and chain have broken. A local repair shop stated it was because of faulty manufacturing. I called 8x's to get replaced or a refund over 2 mos. They have ignored me. I also purchased a 2 yr warranty. If I could give a "0" rating, I would.

15 May 2023
Unprompted review
Rated 5 out of 5 stars

Shopping made easy!!!

Recreation Outfitters makes looking for items very easy. All items are categorized correctly. Checking out is just as easy. I am building my cart now for summer fun!

16 May 2023
Unprompted review
Recreation Outfitters logo

Reply from Recreation Outfitters

Thank you for the nice review! Have a wonderful summer!

Rated 5 out of 5 stars

Top notch retailer with great customer service.

Recreation Outfitters made purchasing my dream grill a reality. The pricing was great and the customer service was outstanding. I would definitely purchase from them again.

30 April 2023
Unprompted review
Recreation Outfitters logo

Reply from Recreation Outfitters

Thank you for the wonderful review! ENJOY your BBQ!!

Rated 3 out of 5 stars

Shipping costs are way too high

Shipping costs are way too high. Customer support was excellent in helping me cancel my order and refund me everything.

31 March 2023
Unprompted review
Recreation Outfitters logo

Reply from Recreation Outfitters

Thank you for the review. Have a nice day :)

Rated 5 out of 5 stars

It's great to find

It's great to find what I was looking for at the best price. I was disappointed that shipping was quite high so the sale price was basically taken away. If one spends so much you should offer free shipping. Too many other shops are.
F.Y.I

31 March 2023
Unprompted review
Recreation Outfitters logo

Reply from Recreation Outfitters

thank you for the nice review, and we appreciate the feedback on the shipping. Have a great day!

Rated 5 out of 5 stars

Outdoor Patio dining table

I read the reviews and was a little skeptical. I searched this product on line, for at least 2 months looking for THE BEST price. Recreation Outfitters had THE BEST price and I decided to call. It rook me three times to satisfy my questions and fears but I took the leap forward and trusted that my credit card would solve any problems that might happen. To my HAPPY surprise, my purchase arrived ON TIME and IN TACT ... as promised. THANK YOU Raj and Keith for excellent service !!!

9 February 2023
Unprompted review
Recreation Outfitters logo

Reply from Recreation Outfitters

Thank you for the terrific review. Have a great day!

Rated 5 out of 5 stars

Good prices

Here I found the best price on the market on the product I was looking for

2 February 2023
Unprompted review
Recreation Outfitters logo

Reply from Recreation Outfitters

Thank you for the nice review! Have a great day!

Rated 1 out of 5 stars

Poor communication

Poor communication, False advertisement of items in stock. Difficult orders cancelations. I'm calling my credit card company to cancel the transaction.

19 January 2023
Unprompted review
Recreation Outfitters logo

Reply from Recreation Outfitters

We're sorry that your order wasn't ready to ship in a timely manner. You were refunded fully upon request to cancel your order. Thank you

Rated 5 out of 5 stars

Great experience

Great experience. One of the items I ordered arrived damaged. Their customer service made it so easy to fix this problem, and I had new parts within a couple of days. I highly recommend working with this company.

22 December 2022
Unprompted review
Recreation Outfitters logo

Reply from Recreation Outfitters

Thank you for the nice review. Have a great day!

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