Ordered a crc faring piece at the start of the year. Was told there would be production delays. The company did send me mail routinly updating me on further delays. After some months i canceled the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took a little longer than expected but I was informed at each stage and then arrived much earlier than estimated midway through. Always had good service from RP, long may it continue.
Parts have always been correct and most are in stock (states on the website when not) - delivery can take a long time for none stock items which is happening with a lot of parts for bikes and cars fro... See more
After ordering brembo caliper, I thought I'd have a look at reviews of Reactive parts, and for the most part, good reviews, however there were some bad ones for various reasons which had me slightly w... See more
Company details
About Reactive Parts
Written by the company
As the UK's leading online retailer in the motorsport industry, Reactive Parts offer more than 60,000 products online to bring you the best in motorcycle performance parts. From rearsets to chain adjusters, tyre warmers to paddock stands - we have it all.
With top brands like Brembo, LighTech, CRC Fairings, K-Tech, Arrow Exhausts and Bonamici, you can be sure to get the best quality parts for your bike.
You can call or email us about our product ranges, including fitment and set-up advise, warranty support and returns. We race bikes here, so we have a wealth of technical know how to pass on!
We offer a fast Global delivery service meaning wherever you are in the World, we will take care of your needs.
Contact info
Unit 13 Anglo Business Park Asheridge Road Chesham Buckinghamshire HP5 2QA UK, HP3 9HD, Buckinghamshire, United Kingdom
- 0203 603 0125
- info@reactiveparts.com
- reactiveparts.com
2.9
Average
970 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Quick and efficient service
Quick and efficient service, product delivered as described the following day.
30 November 2023
Reply from Reactive Parts
Hi Stephen
Thank you for leaving us this positive feedback. We are really happy to hear you're happy with our service and the product you received. We pride ourselves on our speedy service and delivery for all in-stock parts and we are glad you are impressed with the service we provided. We hope you enjoy your new parts and if there's anything else you need give us a shout
From the Team at Reactive Parts
Ordered some pads that took a little…
Ordered some pads that took a little longer than expected to receive, but Leon was responsive and kept me updated with regular emails etc. Appreciate the service, clarity and honesty.
1 November 2023
Unprompted review
Reply from Reactive Parts
Hi Carl
Thank you for leaving your positive feedback. We are thrilled to know that you found our service helpful when you enquired with us. Customer service is something we pride ourselves in so we are thrilled to know you are satisfied with your experience while communicating with us. We hope to have you back again soon, it would be our pleasure
From the Team at Reactive Parts
Always ready to help with any…
Always ready to help with any queries/issues, whether to do with item availability or warranty.
Shout out to Leon and Jack who have been prompt in responding to emails. Excellent customer service from these guys.
I would recommend Reactive parts
27 November 2023
Unprompted review
Reply from Reactive Parts
Hi Ziad
Thank you for your positive review. We are thrilled to hear you are happy with the service we provided when you enquired with us. It was a pleasure to assist you and we hope to have you back again soon. Thank you also for your recommendation, it is appreciated
From Jack, Leon and the Team at Reactive Parts
Amazing service from Leon
Amazing service from Leon, dealt with my query, which I sent in late in the day, in rapid time and got the levers sent out to me the next day. Would highly recommend, good prices for high quality items. Will definitely use again for my next purchase.
27 November 2023
Unprompted review
Reply from Reactive Parts
Hi Steven
Thank you for leaving us your positive feedback. We are thrilled that you're happy with the speed of service we provided when you shopped with us. We are proud to have your recommendation and pleased that you are happy with the level of the quality of the parts. We are thrilled to hear you'll be back and we look forward to seeing you again son
From the Team at Reactive Parts
GREAT SERVICE
Great service from Emma .. nothing was a problem when resolving a issue which we managed to get sorted out.. many thanks.
27 November 2023
Unprompted review
Reply from Reactive Parts
Hi Mr King
Thank you for leaving us your positive review. We pride ourselves on putting our customers first, especially when there's an issue and will do everything we can to get you sorted. We are thrilled to hear you are happy with the service you received from us when you needed help with resolving an issue. It was a pleasure assisting you and working together on this and it's lovely to have your kind words about our service. We hope to have you back :)
From Emma and the Team at Reactive Parts
Leon always a pleasure to deal with
Leon always a pleasure to deal with, happy to help and nothing is to much trouble ,
Highly recommend
27 November 2023
Unprompted review
Reply from Reactive Parts
Hi Kiron
Thank you for leaving us your positive feedback. We are really pleased that you're happy with the service we provided you and that we were able to assist you with everything you needed. We hope you enjoy your new parts and hope to have you back again soon
From Leon and the Team at Reactive Parts
Great customer service …
I asked many questions before placing an order for an SC project exuast can for my Superduke and the guys were brilliant.
Although the exhaust can took approx 10 weeks to arrive against an estimated 3-5 week timeline, I was kept updated throughout and its autumn / winter anyhow 😉
The team are perfectly helpful and respond to questions promptly and I would buy again from here
Oh.. the exhaust can was perfectly packed and is brilliant, thanks all 👍👍
20 November 2023
Unprompted review
Reply from Reactive Parts
Hi Andrew
Thank you for leaving us your positive feedback. We are really happy to hear that you are impressed with the service we provided prior to placing your order. Thanks for being understanding of the extension in the manufacture of your exhaust. As they are all made by hand, any imperfections means that the exhaust wont leave the manufacturing facility. SC Project only let the very best quality parts go out to customers and therefore you've received a really premium product. We hope you enjoy using this :D
Thank you again!
From the Team at Reactive Parts
Very good and quick service
Very good and quick service
Good communication
Would defenitly buy again
27 November 2023
Unprompted review
Reply from Reactive Parts
Hi Mark
Thank you for leaving us your positive feedback. We are thrilled you are happy with our service and that you'll buy from us again. We pride ourselves on communicating with our customers through every stage of their purchase and we are glad that you're happy with this. We look forward to having you back again soon
From the Team at Reactive Parts
Great service from reactive parts
Great service from reactive parts, always deal with Emma over email and everything is always arranged and ordered with no issues at all. Would recommend to everyone.
24 November 2023
Unprompted review
Reply from Reactive Parts
Hi Jonathan
Thank you for leaving us your positive feedback. Your satisfaction is our ultimate priority so it's great to hear that you're happy with the service we provide when enquiring with us. It's always a pleasure assisting you and we look forward to having you back again. Thanks for your recommendation, we pride ourselves as the UK's leading performance parts supplier and glad you're consistently impressed with how we do things on this end. Thank you again :)
From Emma and the Team at Reactive Parts
Leon at Reactive Parts
Leon at Reactive Parts couldn’t have been more helpful. He understood exactly what I needed and was able to get it for me at a good price.
Will definitely be a return customer here.
Very pleased
24 November 2023
Unprompted review
Reply from Reactive Parts
Hi A J
Thank you for leaving us this positive feedback. We are really glad to hear you're pleased with the service we provided when you enquired with us. We pride ourselves in unbeatable prices and the ability to source most parts for our customers, so we're really thrilled we've been able to help you out and it's brilliant to hear you'll be a returning customer. We look forward to seeing you again :)
Hope you enjoy your new parts in the meantime!
From Leon and the Team at Reactive Parts
Top-class service
Great service and knowledge with parts well explained and care taken in making sure I had the right parts for my bike — never trying to up-sell or steer me towards anything I don't need.
24 November 2023
Unprompted review
Reply from Reactive Parts
Hey Rob
Thank you for leaving us your positive review. We are really pleased that you're happy with the service you received when you ordered with us. It is always a pleasure doing business with you and it's great to hear you feel we do business honestly, recommending only what is in your best interest :) we hope you enjoy your new parts and hope to have you back again soon!
From the Team at Reactive Parts
Fantastic service
Fantastic service. Really helpful on the phone and prompt delivery service. Parts ordered are perfect. I would highly recommend this company. My go to place for race parts.
21 November 2023
Unprompted review
Reply from Reactive Parts
Hi Trevor
Thank you for leaving us your positive review. We are glad to hear you found our service helpful and that your parts arrived with you quickly. We pride ourselves on supplying only the very best, professional parts that the market has to offer. We are thrilled to hear that you found your parts perfect upon arrival. We are proud to have you recommend us and that we are your go-to place for race parts. We hope to do business again with you very soon, it would be our pleasure
From the Team at Reactive Parts
What an amazing bunch of peeps helped…
What an amazing bunch of peeps helped me no end getting my parts from Italy 🇮🇹 they will go beyond for their customers !
Bravo and Grazie
21 November 2023
Unprompted review
Reply from Reactive Parts
Hi Paul
Thank you for leaving us your positive review. We are in the game to do what we can to source almost anything you can think of for your bike, and deliver an excellent service along with quality products. We are really pleased that we have impressed you again with our service and that you are happy with your parts :D thanks again for your brilliant feedback!
From the Team at Reactive Parts
Quality service
Item I ordered was on back order but they managed to keep me updated all the way through the process of waiting for the part. Will use again without hesitation. Thanks Leon for keeping me in the loop!
21 November 2023
Unprompted review
Reply from Reactive Parts
Hi Richard
Thank you for leaving us your positive feedback. We are really pleased that you're impressed with our service and that you will use us again. It was a pleasure doing business with you and keeping you updated with the progress of your order. We look forward to having you back again soon
Thank you again :)
From Leon and the Team at Reactive Parts
Great company Brilliant Service
Great company to deal with , at every step they contacted me on my order . Great price and value .
20 November 2023
Unprompted review
Reply from Reactive Parts
Hi Aidan
Thank you for leaving us your positive feedback. We are thrilled you are happy with the service we provided when you ordered with us. We strive to impress our customers with our communication and service so it is great to have your positive feedback about this. We are also very pleased that you felt our prices and quality is great and we look forward to having you back again soon when you need more parts
From the Team at Reactive Parts
Outstanding!
Fast response via email. Top notch parts selection for motorcycle racing parts.
17 November 2023
Unprompted review
Reply from Reactive Parts
Hi Rick
Thank you for leaving us this positive review! We are really glad to have impressed you with the speed of our communications with you. It's absolutely brilliant to have consistent feedback from our customers regarding our selection of parts and we are glad you feel the same. We pride ourselves on supplying only the very best parts available and we're thrilled that you are also happy with what we have on offer. We hope you enjoy your new parts and look forward to having you back again soon!
From the Team at Reactive Parts
Horrible!!
I contacted reactive parts last year(2023), to buy some replacement bolts for a mirror block off plate, I was charged, and to this date of 1-10-2024 I have still not received them! I am beyond pissed, have several emails from this company explaining why I’ve had to wait so long, and still no hardware! I Assure You that I will never deal with this company again!! Be Warned!
15 November 2023
Unprompted review
Reply from Reactive Parts
Response to most recent review:
Hi Russ
Sorry to hear you are not happy with the speed of supplying the replacement bolts. Unfortunately due to the Christmas closures our Italian manufactures have only just opened this week, and we are expecting a large shipment from the manufacturer imminently. We apologise for the delay, however I can see we have been in touch to keep you in the loop as the information becomes available to us. Unfortunately we are at the mercy of our suppliers giving us accurate information. Please rest assured we are working hard with our suppliers to get all parts in stock. We usually operate on a same-day turn around, so as soon as we have your parts they will be dispatched to you
Response from initial review:
Hi Russ
Thank you for leaving us your positive feedback. We pride ourselves on being able to get hold of almost any motorcycle part for our customers when they enquire with us and glad we could fulfil your special request. It was a pleasure assisting you and we hope you will consider using us again when you need more parts
From the Team at Reactive Parts
Ordered parts on-line
Ordered parts on-line, within minutes I had an e-mail saying parts were being shipped! Further emails received telling me when I could expect to receive the parts and whom would deliver them.
I also called by telephone for parts guidance and to seek assurance that it would fit etc. Very helpful indeed.
10 November 2023
Unprompted review
Reply from Reactive Parts
We're delighted to hear about your positive experience! It's great to know that our online ordering process was prompt, with quick updates on the shipment status. We're pleased that our email notifications were informative, providing you with a clear timeline for the delivery.
Additionally, we appreciate your feedback on our telephone support. We strive to offer helpful guidance and ensure that you feel confident about the compatibility of the parts. If you ever have more questions or need assistance in the future, don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again!
From the team at Reactive Parts.
Been chasing up a warranty claim
Been chasing up a warranty claim for a failed part since July , now middle of November no one rings back or keeps me informed(Jack) when they say they will , going to have to buy the replacement part elsewhere
UPDATE** He didn’t e mail anything , said he was going to but of course never did
User error good one was fitted/removed ( it failed hence it needing removing ) by a well know main ducati dealer who race bikes with receipt to prove as well so I’m pretty sure they know what they are doing
Update 2
Pro forma turned up funnily enough this morning after I placed the review last night not in any spam or junk folders as i constantly checked.
The reason for a warranty claim was as THE PART FAILED THEN it was removed at YOUR request ready for the replacement , why would I ask for a warranty claim if we broke it we’re not stupid ?
You know you’re talking rubbish and shame I cant upload screenshots to here as it would prove once and for all you’re lying , I have all e mail correspondence which will support this and you know this , I’m willing to chat about it if you wanted but won’t be buying from you again
29 July 2023
Unprompted review
Reply from Reactive Parts
Good morning Simon,
We appreciate you taking the time to share your experience, and we sincerely apologize for the challenges you've faced regarding your warranty claim. Your feedback is invaluable and we want to assure you that we take it seriously.
Jack emailed you a proforma for the replacement load cell and a payment link for the part.
The reason for the warranty replacement was due to improper handling of the blipper on uninstalling by yourself.
Jack has spoken with the supplier numerous times to do everything he can to get this resolved for you.
However as this was a user error they will not replace through a warranty claim.
If you have already decided to purchase the replacement part elsewhere, we understand and respect your decision. However, we would welcome the opportunity to get the replacement part in for you.
Please consider to speak with our customer service team directly so that we can expedite the resolution and discuss any further assistance you may require. Your satisfaction is our priority, and we are committed to getting you sorted.
Thank you for your understanding.
Best regards,
Leon and the team at Reactive Parts.
*Update* Hi Simon, we do understand your frustration, however I can verify that this was sent to you. I would be happy to supply you with the audit trail of this communication should you need. I expect that this will have gone into any spam or junk folders you may have. My understanding is that this has been a problem with previous correspondence from our domain also.
Again we have done all we can to assist you. Unfortunately as the damage incurred when uninstalling the product did not fall within the manufacturers warranty terms, this is all we could offer.
We have attempted to call you today to see if we can maybe forward this proforma to an alternative email address. We are sorry we could not reach a satisfactory outcome for you.
We wish you all the best
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