Ordered a crc faring piece at the start of the year. Was told there would be production delays. The company did send me mail routinly updating me on further delays. After some months i canceled the... See more
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Review summary
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Reviews shaping this summary
Took a little longer than expected but I was informed at each stage and then arrived much earlier than estimated midway through. Always had good service from RP, long may it continue.
Parts have always been correct and most are in stock (states on the website when not) - delivery can take a long time for none stock items which is happening with a lot of parts for bikes and cars fro... See more
After ordering brembo caliper, I thought I'd have a look at reviews of Reactive parts, and for the most part, good reviews, however there were some bad ones for various reasons which had me slightly w... See more
Company details
About Reactive Parts
Written by the company
As the UK's leading online retailer in the motorsport industry, Reactive Parts offer more than 60,000 products online to bring you the best in motorcycle performance parts. From rearsets to chain adjusters, tyre warmers to paddock stands - we have it all.
With top brands like Brembo, LighTech, CRC Fairings, K-Tech, Arrow Exhausts and Bonamici, you can be sure to get the best quality parts for your bike.
You can call or email us about our product ranges, including fitment and set-up advise, warranty support and returns. We race bikes here, so we have a wealth of technical know how to pass on!
We offer a fast Global delivery service meaning wherever you are in the World, we will take care of your needs.
Contact info
Unit 13 Anglo Business Park Asheridge Road Chesham Buckinghamshire HP5 2QA UK, HP3 9HD, Buckinghamshire, United Kingdom
- 0203 603 0125
- info@reactiveparts.com
- reactiveparts.com
2.9
Average
970 reviews
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Hasn’t replied to negative reviews
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Great communication with Leon
Great communication with Leon! thank you can’t wait to get the bike back together
10 November 2023
Unprompted review
Reply from Reactive Parts
Hi Jonathan!
We're thrilled to hear that you had a positive experience with Leon and that the communication was great. Our team takes pride in providing excellent service, and it's fantastic to know that you're excited about getting your bike back together. If you have any more questions or need further assistance, feel free to reach out. We appreciate your feedback and look forward to ensuring your continued satisfaction with our services. Safe riding!
From the Team at Reactive Parts
S C Project
Ordered an S C Project exhaust it arrived in the agreed time scale fair priced. Leon was very helpful and smoothed the hiccup of the wrong exhaust arriving to a satisfactory conclusion. Please check the proforma before you order thats where my issue arises but will definitely be ordering from reaction parts again ⭐️⭐️⭐️⭐️⭐️
7 November 2023
Unprompted review
Reply from Reactive Parts
Hi there,
We wanted to express our gratitude for the kind review you left for us regarding your recent purchase of an SC Project exhaust. Your feedback means a lot to us, and we're thrilled to hear about your overall positive experience, despite the initial hiccup.
We're delighted to know that your order arrived within the agreed time frame and that you found our pricing fair. At Reaction Parts, we are committed to providing excellent service and top-quality products, and it's rewarding to see that reflected in your review.
We also appreciate your understanding and patience when the wrong exhaust initially arrived. We understand that such situations can be frustrating. We're pleased that we could work together to reach a satisfactory resolution to your concern.
Once again, thank you for choosing Reaction Parts, and for taking the time to share your experience. We look forward to serving you again in the future, and we'll do our best to ensure a seamless and trouble-free experience with your next purchase.
Thank you for your trust in Reaction Parts, and we're excited to have you as a valued customer.
Warm regards,
Leon and the team at Reactive Parts
Incredible Service & Range
I have been dealing with Jack at ReactiveParts. They are an amazing company and Jack is a credit to them.
Do not hesitate to use them!
2 November 2023
Unprompted review
Reply from Reactive Parts
Hi Christian
Thank you for leaving us your positive feedback. We are really pleased that you are impressed with the service you have received from us. It was a pleasure assisting you with what you need and we hope to have you back again soon
From Jack and the Team at Reactive Parts
Great company to work with.
23 October 2023
Unprompted review
Reply from Reactive Parts
Hi Will
Thank you for leaving us your positive feedback. We are thrilled that you're happy with your experience with us and we look forward to doing business with you again :) we hope you enjoy your new parts!
From the Team at Reactive Parts
Called the company before ordering to…
Called the company before ordering to check stock as I have had issues with the company before, Was told in stock so ordered, Two months later and still not received, rang Friday and keep being told 2 weeks, poor company to deal with!
Some of the communication over two months.
I still haven’t received this order, I am now requesting a refund, Every time I order from Reactive there’s a problem, Two months for an item I was told was in stock, I could have walked to Italy and collected one.
Jokers.
On 10 Oct 2023, at 15:18, Leon (Support) wrote:
Leon (Reactive Parts)
10 Oct 2023, 14:18 UTC
Hi Stuart,
I understand your frustration. This parts are made to order and there can be delays.
I would like to offer you a £50 gift voucher as a gesture of good will on the wait if you keep the order.
If not I will forward your request to our accounts team to cancel and refund.
Let me know Stuart.
Best regards,
Leon
Branch Phone: 0203 603 0125
Address: Unit 20 Chancerygate Business Centre, Whiteleaf Road,
Hemel Hempstead, Hertfordshire, HP3 9HD, England
Reactive Parts
Stuart Brookes
9 Oct 2023, 16:29 UTC
I do not want red.
Every time I order from you there’s a problem, I think the best solution would be a refund.
On 9 Oct 2023, at 14:37, Leon (Support) wrote:
Leon (Reactive Parts)
9 Oct 2023, 13:37 UTC
Good afternoon Stuart,
I hope you are well. Lightech have resumed normal shipping of orders.
The shipment due tommorow does not contain your capover caliper adjuster kit.
That most likely will be another 2 weeks out.
I do have a RED colour in stock ready for dispatch if you want the alternative?
Best regards,
Leon
Address: Unit 20 Chancerygate Business Centre, Whiteleaf Road,
Hemel Hempstead, Hertfordshire, HP3 9HD, England
Reactive Parts
Stuart Brookes
8 Oct 2023, 13:35 UTC
Good afternoon
Am I going to receive this order please?
On 11 Sep 2023, at 13:14, Leon (Support) wrote:
Leon (Reactive Parts)
11 Sept 2023, 12:14 UTC
Hi Stuart,
Thank you for getting back to me on this.
If you need anything in the meantime, please let me know.
Thank you Stuart.
Best regards,
Leon
Branch Phone: 0203 603 0125
Address: Unit 20 Chancerygate Business Centre, Whiteleaf Road,
Hemel Hempstead, Hertfordshire, HP3 9HD, England
Reactive Parts
Stuart Brookes
11 Sept 2023, 12:08 UTC
I will wait for the order thank you.
On 11 Sep 2023, at 12:40, Leon (Support) wrote:
Leon (Reactive Parts)
11 Sept 2023, 11:40 UTC
Good morning Stuart,
We can fullfill the order. There is a lead time of 10-14 working days for it to arrive.
I was offering an alternative colour in case you needed it for immediate dispatch.
Are you wanting to wait the lead time?
Best regards,
Leon
Branch Phone: 0203 603 0125
Address: Unit 20 Chancerygate Business Centre, Whiteleaf Road,
Hemel Hempstead, Hertfordshire, HP3 9HD, England
Reactive Parts
Stuart Brookes
11 Sept 2023, 10:20 UTC
I do not want red.
If you are unable to fulfill the order please refund.
Leon (Reactive Parts)
Thank you for your order with Reactive Parts
We aim to ship your order in the next 10-14 working days approximately, although our manufacturer will do their best to make this item for you as quickly as possible .
We do however have the adjusters in the alternative RED if you would prefer for immediate dispatch.
If we have any further updates we will be in touch shortly.
28 October 2023
Unprompted review
Reply from Reactive Parts
Hi Stuart,
Sorry that you have not had a satisfactory experience with us. I have investigated the complaints and can see that you were offered an alternative when you were informed the item was not in stock as soon as you placed your order online. I cannot see any communication trail which indicates that you were informed the item was in stock; however please bear in mind stock is subject to change, so if there was a day between the advisement and the purchase, it is likely that any information provided regarding stock levels would be outdated.
I can see my colleague Leon kept you informed on the progress of your order and was courteous and professional. We shared your frustration with the supply issue and as a gesture of goodwill, offered you a £50 gift voucher and also offered a refund.
The team were awaiting your response. I can see that you have now replied at the same time giving us this review, and you have requested a refund. I can see this is with accounts and is being processed.
Please accept our apologies for the delay in getting your part to you. We are working hard with our suppliers to overcome supply issues but unfortunately when our hands are tied the best we can do is keep you informed and we hope you found our communication and updates helpful
If there's anything else we can assist you with please do not hesitate to drop us an email or give us a call and we would be more than happy to help
From the Team at Reactive Parts
Great customer service
Great customer service
Ordered a part that wasn't available but still was charged. I was emailed straight away with alternatives and had the new part sent out same day
25 October 2023
Unprompted review
Reply from Reactive Parts
Hi Tommy
Thank you for leaving us your positive feedback. Our website demonstrates our live stock levels and when parts are ordered that aren't in stock, our team will personally look for and offer alternatives where relevant. We are glad we could offer you something suitable and got you sorted quickly. We hope you enjoy your order and hope you will consider us again when you need more parts
From the Team at Reactive Parts
Good service
Good service
Kept in touch and up to date with supplier and myself.
Item SC1 exhaust coming today with any luck 👍🏻
20 October 2023
Unprompted review
Reply from Reactive Parts
Hi Thyrone
Thank you for leaving us this positive feedback. We are really glad to have been able to keep you in the loop with your order as it progressed with our supplier. We hope you enjoy your new part! It has been a pleasure to assist you and hope you will be in touch again when you need new parts.
From the Team at Reactive Parts
Excellent service & knowledgeable staff
Usually deal with Leon and my queries are answered & orders processed quickly.
Even once orders are placed I receive updates on lead times on parts and progress updates, it's typically parts from CNC Racing that I've bought & these come from Italy, so it's nice to know how the order is progressing.
I recommend Reactive Parts as a whole and can't say a bad word about the service I've received from Leon or the rest of the team.
No doubt I'll be ordering more goodies soon!
20 October 2023
Unprompted review
Reply from Reactive Parts
Hi Scott
Thank you for leaving us your positive feedback. We are really pleased that you're happy with the speed of service we provide here and that you find the communication from us helpful when your parts are not available for immediate dispatch.
When parts are not in stock, this is indicated on our website and if it is the case that a customer places the order, we do everything we can to keep you up to date with the information available to us from our supplier while your order progresses. It is always a pleasure to do business with you and we hope to hear from you again soon
From Leon and the Team at Reactive Parts
Won’t use again
Great customer service. Had an issue and quickly resolved. Couldn’t be more helpful or prompt. Special thanks to Leon but I’m sure the whole team are the same. Many thanks.
***update - very premature review initially, but due to the warm fuzzy feeling I was given I thought it was warranted. Fast forward nearly 4 months, still no exhaust and the order now cancelled (at my request). Exhaust promised before Xmas, it arrived, looked at the certificate, Yamaha R1, thought it must have been a simple mistake. Nope, completely wrong exhaust. Wishful thinking thought reactive have sent my exhaust to the customer with the R1 and vice versa. Nope, wrong exhaust ordered. No idea how as never had or even mentioned a Yamaha R1, but these things happen. Then came Xmas break so nothing happening. Finally contacted again in new year, told the correct model could be with me end of January, but there was a difference in price to pay, about £30. Call me petty and I know it’s not a lot but when the company have had £600+ of my money for nearly 4 months I think a good will gesture would have been in order. No such luck so order cancelled.
I’m sure this could have been a 1 off and I’m sure many other people use reactive regularly quite happily, but I can only offer my experience. Shame as was really impressed initially but left very frustrated.
20 October 2023
Unprompted review
Reply from Reactive Parts
Hi Steven
Thank you for leaving us this feedback. Firstly, we would like to apologise for the less-than-satisfactory experience you feel you have had with us. We pride ourselves on our customer service and doing everything we can to make our customers happy and we are extremely regretful that despite the customer service we provided, the product was not suitable for your bike. We take our customer feedback very seriously and will investigate internally to understand where things went wrong and put measures in place to prevent this in the future. We hope this experience will not deter you from shopping with us in the future, as we hope we can impress you with the future service we provide
Please do not hesitate to get in touch when you need more parts
From the Team at Reactive Parts
Reply to previous review before edit:
Hi Steven
Thank you for leaving us your positive feedback. We are absolutely thrilled that you feel our service was spot on. Thank you for your kind words about our customer service; it is something we pride ourselves on :) always glad to help, Steven, and if there's anything else you need just let us know. We hope you will consider us again when you need more parts
From Leon and the Team at Reactive Parts
Good old fashioned customer service
Good range of products and quick delivery. Nice people, friendly on the phone. Customer service team always happy to help even with the smallest things; Jack sourced a lost bolt for me from Bonamici. Will be back :)
19 October 2023
Unprompted review
Reply from Reactive Parts
Hi Batsi
Thank you for leaving us your positive review. We are really glad you are happy with the range of products we offer and the service we provided you when you enquired with us. We pride ourselves on being able to get hold of pretty much anything, so happy we could get you sorted with a spare bolt. We are looking forward to having you back!
From Jack and the Team at Reactive Parts
Customer Service Interaction
Leon has been great and very accommodating with my order, even assisting with a late addition from my side on the original order. Queries were promptly responded to and its a nice change to not get a generic email but an actual "contact person"
Overall the experience is very good, I liked the site layout where parts are grouped for your bike model, makes it easy to find exactly what you need.
19 October 2023
Unprompted review
Outstanding service
Superb service, fast delivery. Parts of excellent quality. Any issues regardless of how minor they are sorted out to your satisfaction. Special thanks to Leon who assisted me with my purchases and resolved any issues with total professionalism.
18 October 2023
Unprompted review
Reply from Reactive Parts
Hi Duane
Thank you for leaving us your positive feedback. We are thrilled that you are happy with the service we provided and that you're satisfied with the solutions we offered. It was a pleasure to assist you with your queries and we hope you enjoy your new parts! We look forward to having you again soon
From Leon and the Team at Reactive Parts
Very impressed
Had an issue with the tool I ordered being out of stock but leon got onto it and sorted delivery at the 1st opportunity. I'll definitely be using these guys again. Very impressed.
18 October 2023
Unprompted review
Reply from Reactive Parts
Hi Dean
Thank you for leaving us this positive feedback. We are thrilled that you are happy with the service you received when you purchased with us. We pride ourselves on the customer service we provide and we're glad that you will use us again. We look forward to having you back again soon!
From Leon and the Team at Reactive Parts
Superb service and support from both…
Superb service and support from both Leon and Jack.
Nothing is too much trouble and delivery and pricing spot on!
Thank you guys
17 October 2023
Unprompted review
Reply from Reactive Parts
Hi John
Thank you for leaving us your positive feedback. It's great to hear you're happy with the service you received from our team and that we were able to assist you with what you needed. We hope that you will use us again in the future when we need more parts. It would be a pleasure to have you back
From Leon, Jack and the Team at Reactive Parts
Leon was spot on
Leon was spot on. I had a bit of trouble with one part to complete my build and Leon has saved the day and provided a perfect solution for me.
17 October 2023
Unprompted review
Reply from Reactive Parts
Hi Nathan
Thank you for leaving us your positive feedback. We are thrilled that you are happy with the products and service we provided. It's a pleasure assisting you and glad to have been able to get you sorted. We hope you enjoy your new parts!
From Leon and the Team at Reactive Parts
Outstanding Customer Service.
Even when issues are beyond their control the customer service and support is exemplary. A big thank you to Leon for all his help.
16 October 2023
Unprompted review
Reply from Reactive Parts
Hi Jo
Thank you for leaving us this positive feedback. We are really pleased to hear we've impressed you with the service we provided despite not being able to control certain things. It was a pleasure to assist you with your enquiry and we hope to do business with you again soon
From Leon and the Team at Reactive Parts
GREAT EXPERIENCE
Very helpful experience, Leon helped me out to solve my problem is really few seconds. Super customer service
16 October 2023
Unprompted review
Reply from Reactive Parts
Hi Stefano
Thank you for leaving us this positive feedback. We are thrilled to hear we were able to assist you with your issues quickly and that you found our customer service helpful. It was a pleasure to get you sorted with a solution. Thank you again and hope to have you back again soon
From Leon and the Team at Reactive Parts
Reply from Reactive Parts
Hi Robert
Thank you for leaving us your positive feedback. We are really pleased that you're happy with the service and speed of our delivery (when parts are in stock!). Our website shows live stock levels so if it's ever out of stock please message us to find out how long the expected lead time is
Thanks for your business and we look forward to having you back :)
From the Team at Reactive Parts
Reply from Reactive Parts
Hi there
Thank you for leaving us your positive feedback. We are really pleased that you are impressed with the service we provided. We hope you enjoy your new parts and hope you will consider using us again in the future
From the Team at Reactive Parts
Great Service from Reactive
Dealt with Leon @ reactiveparts in an attempt to source spare parts for rearsets. Leon could not have been more helpful, he was extremely patient with me as I was admittedly swapping and changing what I needed after Leon had prepared the quotes. A great service, prompt, courteous and with the help of Leon & reactive, I will be back on track in no time. Highly recommended, will be returning when I next need parts for my bike..
11 October 2023
Unprompted review
Reply from Reactive Parts
Hi there
Thank you for leaving us your positive feedback. We are thrilled you are impressed with our service and the way we dealt with your enquiry. Thank you for your kind words, we are really pleased to be able to get you sorted and that the exchange was pleasant for you :) it's really good to hear you'll be returning when you need more parts and we are looking forward to assisting you again
Thank you again :D
From Leon and the Team at Reactive Parts
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