RCI website is easy to navigate. Text message always sent when a deposit is made, confirming receipt. You allow emails to be sent, which no other banks I know of, allow. So communiction is easy. Servi... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Open a 1 yr Bank Bond which was simple enough. Postal authenticated receipt received and updated, no issues there. Email and texts received when deposits, via bank transfer, have been placed. Competit... See more
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Never had any issues with them. Their security checks are good and the website is easy to navigate. When my Bonds have nearly reached maturity they've offered very good rates to stick with them, unlik... See more
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They actually have human beings who answer their phones and help out customers like me who hate the digital world and its complications. I needed help in renewing an investment with RCI and I phone... See more
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Company details
Written by the company
RCI Bank is a digital bank that offers simple and straightforward savings accounts, providing our customers with an award-winning service online and via our app. Save in seconds with the RCI Bank app. Download it on the App store or Google Play store or visit our website by clicking the link above.
Contact info
Watford, United Kingdom
- 0345 6056 050
- hello@rcibank.co.uk
- rcibank.co.uk
4.5
Excellent
891 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 48 hours
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They actually have human beings who answer phones and resolve issues
They actually have human beings who answer their phones and help out customers like me who hate the digital world and its complications.
I needed help in renewing an investment with RCI and I phoned them.I got a pleasant helpful and knowledgable person who quickly and with good humour sorted out the issue I had.
Fantastic service from a decent Bank with well informed and helpful staff.
Are you watching Barclays,Nat West and the rest of the mainstream British banks
8 May 2026
Unprompted review
Reply from RCI Bank
Hi David, thank you for your review. We’re really pleased to hear our team was able to help you and make renewing your investment straightforward. It’s great to know you valued the support and service you received.
Used for many years
Used for many years, good account range to choose from. Website easy to use. Keep well informed of all changes. Staff very helpful if need to call.
7 May 2026
Unprompted review
Reply from RCI Bank
Hi, thank you for your review. We’re pleased you’ve enjoyed our range of accounts, easy-to-use website, and helpful support over the years.
We really appreciate you sharing your experience.
Having had some concerns about whether…
Having had some concerns about whether a payment had gone into my account i spoke to a phone advisor who quickly assured me that everythibg was as it should be. I had managed to create two profiles which confused me.
5 May 2026
Unprompted review
Reply from RCI Bank
Hi, Thank you for your feedback. We’re pleased to hear our advisor was able to reassure you quickly and help resolve the confusion. It’s great to know you felt supported and that everything was clarified for you.
opened this years ISA
opened this years ISA - they introduced a new,best rate just in time. Easy to dd. Never had a problem with RCI
30 April 2026
Unprompted review
Reply from RCI Bank
Hi Ian, Thank you for your feedback. We’re pleased to hear opening your ISA was quick and easy, and that you’re happy with your experience with us.
My account was scammed and I reported…
My account was scammed and I reported this to your Fraud department and Claire was given my case.
She reassured me and was extremely sympathetic and helpful.She assured me the sum which was a large amount would be sorted that day. She kept in touch with me at various times during the day and also closed my account and helped me register a new account successfully.She was very pleasant and knowledgeable. Her excellent service should be recognized. Many thanks Claire and RCI
5 May 2026
Unprompted review
Reply from RCI Bank
Hi Julian, Thank you for taking the time to share your experience.
We’re very sorry to hear what happened, but pleased that you felt supported throughout the process. It’s great to know Claire was able to reassure you, keep you updated, and assist you in getting everything resolved and setting up your new account. Your kind words will be shared with her and the wider team — they’ll really appreciate the recognition. Thank you again for the feedback
Opened a savings account as I wanted a…
Opened a savings account as I wanted a simple account paying good interest. RCI were brilliant- it was straightforward but secure. All automated but plenty of human help if needed. Very pleased we did this
5 May 2026
Unprompted review
Reply from RCI Bank
Hi Don, Thank you for your feedback. We’re pleased to hear your account opening experience was straightforward and that you felt supported throughout.
Omo is an excellent customer service…
Omo is an excellent customer service representative for RCI Bank. She was very patient and able to guide us to the renewal information for opening a new account. My husband is very pleased to be a customer of RCI Bank and have referred a friend who is looking for a reliable and trustworthy place to make an investment. Thank you very much.
5 May 2026
Unprompted review
Reply from RCI Bank
Hi Pamela, Thank you very much for your kind feedback. We’re pleased to hear Omo was able to support you and guide you through renewing and opening a new account. It’s great to know your husband is happy with his experience, and we appreciate your recommendation
Good experience with RCI
I have been banking with RCI for a few years and am very happy with the service. Their savings interest rates are consistently competitive, often higher than most banks, and they offer a good variety of attractive savings accounts. Overall, I am very pleased.
4 May 2026
Unprompted review
Reply from RCI Bank
Hi, thank you for your feedback and for banking with us over the past few years. We’re pleased to hear you’re happy with the service, our competitive savings rates, and the range of accounts available. We really appreciate your kind comments and your continued trust in RCI Bank.
Very easy and straight forward process…
Very easy and straight forward process from start to finish. Any queries raised were answered promptly and efficiently.
13 April 2026
Unprompted review
Reply from RCI Bank
Hi Angela, thank you for your feedback. We’re pleased to hear the process was easy and straightforward from start to finish, and that any queries were answered promptly and efficiently.
The total customer service of RCI is…
The total customer service of RCI is wonderfull...Thank you
4 May 2026
Unprompted review
Reply from RCI Bank
Hi Nicky, thank you very much for your kind words. We’re delighted to hear you had a positive experience with our customer service.
Transfer instructions for a maturing…
Transfer instructions for a maturing fixed term account executed as requested (faster than expected!)
seamless experience to open a new Cash ISA and move the £ in ...
2 May 2026
Unprompted review
Reply from RCI Bank
Hi, thank you for your feedback. We’re pleased to hear your transfer instructions at maturity were completed as requested and even faster than expected. It’s great to know you had a seamless experience opening your new Cash ISA and moving your funds across. We really appreciate you choosing to save with RCI Bank.
Reliable replies and very informative
Reliable replies and very informative. Constructive.
17 April 2026
Unprompted review
Reply from RCI Bank
Hi Jan, thank you for your feedback. We’re pleased to hear you found our replies reliable, informative and constructive. We really appreciate you taking the time to share your experience.
Great interest rates
Great interest rates, good communication and easy to use mobile app. All good and very happy.
3 May 2026
Unprompted review
Reply from RCI Bank
Hi, thank you for your feedback. We’re pleased to hear you’re happy with our interest rates, communication and mobile app.
Agent was very helpful and patient, great accounts. Great bank!
Really good clear website. Strong products with top competitive interest rates. Phoned and the agent was very helpful and patient with my query. All good!!!
1 May 2026
Unprompted review
Reply from RCI Bank
Hi Nicholas, thank you for your feedback. We’re pleased to hear you found our website clear, our products competitive, and that our team was helpful and patient when you called. We really appreciate you taking the time to share your experience.
Simple to use bank with good interest rates
The bank provides a very easy to use web site and a simple app allowing you to easily keep track of savings. The interest rates are very good too.
2 May 2026
Unprompted review
Reply from RCI Bank
Hi Neville, thank you for your feedback. We’re pleased to hear you find our website and app easy to use for keeping track of your savings, and that our interest rates meet your needs. We really appreciate you choosing to save with RCI Bank.
I found it a bit tricky to start…
I found it a bit tricky to start with(could be due to my age)but whenever I phoned it was answered very quickly and everyone was very helpful.
29 April 2026
Unprompted review
Reply from RCI Bank
Hi Angela, thank you for your feedback. We’re pleased to hear that our team was able to help quickly and effectively when you called. We appreciate you choosing to save with RCI Bank.
Easy to use website
Easy to use website. Customer service is good. Have used company for years with no problems. Interest rates are competitive.
Would recommend.
2 May 2026
Unprompted review
Reply from RCI Bank
Hi Julie, thank you for your feedback. We’re pleased to hear you find our website easy to use, our customer service helpful, and our interest rates competitive. It’s great to know you’ve been banking with us for years without any issues, and we really appreciate your recommendation.
Easy and quick to set up accounts
Easy and quick to set up new accounts and transfer matured account balances. Good interest rates.
20 April 2026
Unprompted review
Reply from RCI Bank
Hi Susan, thank you for your feedback. We’re pleased to hear you found it easy and quick to set up new accounts and transfer your matured balances, and that our interest rates met your needs. We really appreciate you choosing to save with RCI Bank.
Great App
Great App. Accounts are quick and easy to open on-line and most importantly, the interest rates on the 2 and 3 year fixes are great.
30 April 2026
Unprompted review
Reply from RCI Bank
Hi Mike, thank you for your feedback. We’re really pleased to hear you’re enjoying the app and found it quick and easy to open your accounts online. It’s also great to know you are happy with the rates we offer.
It's not easy to get a withdrawal late…
It's not easy to get a withdrawal late on a Friday.
It's impossible to transfer money from the cease access account to make a new term account.
Luckily I'm a long standing customer and know how to manage my finances.
1 May 2026
Unprompted review
Reply from RCI Bank
Hi, Thank for your feedback and continued loyalty with RCI Bank. We understand how important timing and flexibility can be when managing your finances.
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